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What is BB&T SecureMessage?
BB&T SecureMessage is a web-based email program that allows BB&T to send messages protected by strong digital encryption. BB&T SecureMessage also allows you to reply to us securely.
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How does BB&T SecureMessage protect my confidential information?
There are two components to how BB&T SecureMessage protects your confidential information:
- Electronic encryption - All messages are transmitted by a secure encrypted connection between your web browser and BB&T. Any information that is shared through this connection cannot be viewed by others.
- Secure passwords - Your information is protected by a password created by you and known only to you. You will create this password the first time you logon to BB&T SecureMessage. Before choosing a password, we recommend that you learn about creating strong passwords.
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What does BB&T consider to be confidential information?
Confidential information includes Social Security Numbers, driver's license numbers, account numbers, medical information, Personal Identification Numbers, or other information that may be considered confidential based on its sensitivity or personal nature.
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Do I need any special software to view a BB&T SecureMessage?
No. BB&T SecureMessage can be used with any email program and any web browser that supports secure web browsing.
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How do I know that an email I receive is actually from BB&T?
Each BB&T SecureMessage contains a number of items that identify the message as legitimate:
- Look for the BB&T logo at the top of each message
- Look for the BB&T employee or BB&T department name and direct contact information
- Look for the BB&T toll-free support number at the bottom of the email.
Moreover, the included email links should take you directly to the BB&T SecureMessage logon page. A BB&T SecureMessage will never ask you to provide information other than your name, email address and your password. If you receive an email asking for different information, or if the links in the email direct you to a site other than the BB&T SecureMessage logon page, delete the email.
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The message looks legitimate but how can I be sure?
Each BB&T SecureMessage will contain the name and telephone number of the person at BB&T who sent you the message. You may contact the sender directly to verify the legitimacy of the message. You may also call us at 1-800-694-4284.
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What should I do if I can't confirm that the email is legitimate?
Delete the email. If you were expecting an email from someone at BB&T you should contact that individual directly to determine another way to communicate with you.
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Can I reply to an email I received through BB&T SecureMessage?
Yes. Once you have accessed your BB&T SecureMessage you can reply directly to the original sender.
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Can I send a new email through BB&T SecureMessage to someone at BB&T?
No. If you need to transmit confidential information to someone at BB&T, please contact that individual directly to agree upon a secure way to provide this information.
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Do all emails from BB&T come through BB&T SecureMessage?
No. Only messages that contain confidential information are sent through BB&T SecureMessage. Normal email correspondence will continue to be delivered as standard email.
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I clicked the link on the BB&T SecureMessage and see a registration page. What do I do next?
Complete the registration form to create a SecureMessage account and view your message. You will be asked to register if this is your first time viewing a secure message or if you have not viewed one in the last 90 days.
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I've already registered once. Why am I being asked to register again?
You will be asked to re-register if you have not viewed a message in the last 90 days.
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I am having trouble logging into the site or viewing the message. How can I get help?
Select the Help option on the left side of the page. You may also contact BB&T Support at 1-800-694-4284 for assistance.
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