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- Security Updates - BB&T provides information on fraud alerts, phishing, and other illegal Web activity on our website.
- BB&T SecureMessageSM - BB&T can send you protected email and receive protected email from you by using BB&T SecureMessage, which provides strong digital encryption.
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- User ID and Password - Your ID and password protect you by confirming your identity when you log on to BB&T OnLine®.
- Timeout Feature - BB&T OnLine automatically terminates your session after an extended period of inactivity.
- Firewalls - We use firewalls to provide an additional layer of security for your account and online information.
- Encryption - BB&T secures your BB&T OnLine Banking session.
- BB&T OnLine Banking Message Center - We provide a secure channel for you to communicate with BB&T OnLine customer service teams.
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- Online Bill Payment Guarantee - BB&T reimburses fees incurred should late delivery occur.*
- Handling Payment Claims - We handle payment claims on your behalf.*
- Payment Control - You control who is paid and when they are paid.
- Information Protection - BB&T keeps payment information secure.
*See the BB&T OnLine Bill Payment Guarantee for details
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- Proactive Monitoring - BB&T monitors your accounts for suspicious activity.
- BB&T Zero Liability - We reimburse 100% of fraudulent transactions if your check card or check card number is lost or stolen.*
- 24-Hour Help - If your check card is lost or stolen, call BB&T at 1-800-226-5228 to block your card and order a new one.
- BB&T OnLine Banking - You can view your check card activity on our website using BB&T OnLine Banking. We encrypt your information for your protection.
- Provisional Credit - You will receive provisional credit to your checking account within five business days of making a claim for fraudulent activity.*
- Signature-Based Transactions - BB&T provides increased levels of security for signature-based purchases.
*Certain restrictions may apply. See the BB&T Electronic Fund Transfer Agreement and Disclosures for more details.
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- BB&T Zero Liability - If your BB&T Visa® Platinum Credit Card or card number is lost or stolen, BB&T will reimburse 100% of fraudulent transactions.*
- Verified by Visa - BB&T adds an extra layer of security by validating your identity during online payment transactions at participating merchants.
- Proactive Monitoring - We monitor your credit card account for suspicious activity.
- 24-Hour Help - If your credit card is lost or stolen, call BB&T at 1-800-476-4228 to block your card and order a new one.
*Certain restrictions may apply.
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BB&T Zero Liability - If your BB&T Visa Gift Card or card number is lost or stolen, BB&T will reimburse 100% of any fraudulent transactions.*
*Certain restrictions may apply. See the BB&T Gift Card Agreement for more details.
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- Protection with a PIN - A PIN authenticates client identification when calling Phone24 and cardholder identification when withdrawing funds at ATMs.
- Transaction Protection - If your card is lost or stolen, we protect you from any unauthorized transactions.*
*Certain restrictions may apply. See the BB&T EasySend Card Account Terms and Conditions for more details.
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