Homeowner Payments through Association Services

With Association Pay, you can have your payments debited directly from your bank account, anywhere in the U.S.

Enrollment

1. Complete the enrollment or change form by clicking on the appropriate links below.
2. Print and sign the forms.
3. Submit your request via U.S. Mail to:
   
   
   BB&T Association Services
   P.O. Box 2914, Largo, FL 33779-2914
   
   You may also send your forms by toll-free fax: 866-297-8932.

Forms

Download these forms to enroll and manage your payment:

• Enrollment form
• Change form
• Cancel form

Our optional online payment service allows associations to accept your payments online.

Requirements

• We accept MasterCard^®, MasterCard Debit^®, Discover^®, Diners Club and JCB credit cards.
• A nonrefundable convenience fee is charged by the bank for processing your payment online.
• Your association must be enrolled in the service before you can make online payments.^**

Homeowners should mail their payments and coupons to:
BB&T
P.O. Box 628207
Orlando, FL 32862-8207

BB&T accepts only payments at the address above. BB&T has no responsibility to forward any non-payment correspondence received at this address. Any non-payment correspondence received at this address by BB&T may be destroyed or disposed of at the sole discretion of BB&T.

Mail all non-payment correspondence to your management company or association.

Payment Instructions

• All payments must be accompanied by an Association Services coupon.
• Write “U.S. Funds” on checks that are drawn on a Canadian bank account when check is to be processed in U.S. Funds.
• Make checks payable to the legal name of the association.
• Write the bill pay account number located on the payment coupon on the check.
• Do not mail cash.

Make your Association Payment at any BB&T Financial Center with BB&T Association Services coupons.

Need help finding us? Locate the nearest BB&T financial center.

Q. How does BB&T receive payments?
A. BB&T can receive payments by mail through Association Pay (automatic debit directly from any U.S. bank), through our online payment system, or by an online bill pay provider. Payments can also be made at any BB&T financial center.

Q. How are payments processed?
A. To ensure payments are processed efficiently:

• All checks must be accompanied with a coupon.
• "U.S. Funds" must be written on checks drawn on Canadian bank accounts.
• Make checks payable to the legal name of the association.
• Do not mail cash.

Q. Will BB&T accept post-dated checks?
A. BB&T does not hold post-dated checks. All checks are processed the day they are received.

Q. How do I find out if you received my payment?
A. Please contact your management company or association with questions about receipt of your payment.

Q. How much is my late fee, and what is the grace period before the late fee is charged?
A. Please contact your management company or association with questions about late fees.

Q. I am considering making my payments through an online bill pay service. What do I need to know?
A. Refer to your coupon book for important instructions on using an online bill payment service. It is important to use the bill pay account number that is unique to each property address and each payment obligation. Using a bill pay service may delay the processing of your payment. It is important to make your payment well in advance of the due date.

Q. How do I set up automatic payments deducted from a checking or savings account?
A. Another convenient way to make your payment is through an automatic debit directly from any U.S. bank. Specific details about Association Pay can also be found within the coupon book or included with your statement, under the heading "Association Pay Instructions."

You can get an enrollment form for Association Pay in one of several ways:

• Use the enrollment form for Association Pay that is included in your coupon book or statement.
• Print an enrollment form here.

Once you have completed the enrollment form, attach a voided check and a coupon and send them both to BB&T Association Services.

Q. Do I need a BB&T account to sign up for Association Pay?
A. No, BB&T can debit any U.S. bank automatically. If you would like to open an account with BB&T, please call 800-BANK-BBT (800-226-5228). BB&T is a full-service bank offering a wide array of products and services, and we are always happy to help meet your financial needs.