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What is the BB&T Visa® Gift Card?
The BB&T Visa Gift Card is a prepaid card with a value that is limited to the amount of money loaded on the card by your company at the time of purchase. It carries the Visa logo like any Visa credit or check card, but because it is a prepaid card, spending is limited to the funds available on the card. Each time the card is used, the purchase amount is automatically deducted from the available balance. Cardholders can buy what they want, when they want, at millions of locations where Visa debit cards are accepted. The card can also be used online and when making purchases by phone or mail.
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How will my company benefit from the BB&T Visa Gift Card?
Using the BB&T Visa Gift Card for promotional programs and incentives can help increase customer and employee loyalty. Because of the flexibility of the card program, you will be able to offer many reward and incentive programs with a single implementation that will save time and money on program support costs. The BB&T Visa Gift Card allows even small businesses to provide incentive programs that traditionally have been too expensive to support on their own.
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How do I order BB&T Visa Gift Cards for my business?
Please visit your local branch. For large orders, your BB&T Visa Gift Cards may be shipped directly to your office. Be sure to plan ahead to allow 5 - 10 business days for shipping.
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Can I purchase BB&T Visa Gift Cards in bulk?
Yes, you can purchase large orders of BB&T Visa Gift Cards. For more information or to make a large order purchase, contact your local branch.
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Do I have to be a BB&T client to purchase a BB&T Visa Gift Card?
Yes, BB&T Visa Gift Cards are sold only to BB&T clients.
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Is there a limit to the dollar value that can be loaded on the BB&T Visa Gift Card?
BB&T Visa Gift Cards can be purchased in any dollar amount you choose from $25 to $500.
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Will I be charged a fee for purchasing a BB&T Visa Gift Card?
Yes, there is a sales fee of $2.95 for each BB&T Visa Gift Card purchased.
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Is it possible to put the name and logo of my company on the face of the BB&T Visa Gift Card?
No, the artwork on the front of the BB&T Visa Gift Card is not customizable.
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Is it necessary to provide BB&T a name for each BB&T Visa Gift Card recipient?
No, BB&T Visa Gift Cards are non-personalized.
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My company already offers an employee incentive program. Why should I offer the BB&T Visa Gift Card instead of current gifts?
The BB&T Visa Gift Card provides a simple incentive solution for implementing new programs, or expanding and streamlining existing programs. You can reward your employees and customers in a new, innovative way. In addition, Visa's research shows that consumers prefer a multi-purpose gift card over retailer-specific and mall gift cards, citing purchase choice as the number one benefit of the card.
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How will my customers and employees benefit from the BB&T Visa Gift Card?
Any recipient of the BB&T Visa Gift Card will have the freedom to reward themselves with what they want, when they want - at millions of locations worldwide that accept Visa debit cards.
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My company currently offers a BB&T Visa Gift Card to top sales employees. Can the same card be used for a consumer rebate program?
Yes, you can use the same card to support many incentive programs, including those for employees and consumers.
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What is my responsibility if the card is lost or stolen?
You are not responsible for lost or stolen cards. The cardholder should notify us immediately when the loss is discovered by calling 1-866-594-2076. Their card will be canceled and a replacement card will be issued as described in the Cardholder Agreement. The balance on their card will be transferred to their new card, minus the card replacement fee.
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What happens if an employee/customer tries to make a purchase that exceeds the available balance on their BB&T Visa Gift Card?
Most merchants cannot access the balance on the card so it is critical that cardholders know their balance before they shop. If the employee or customer tries to purchase something of greater value than that on the card, the transaction will be declined. However, he or she may choose to use a second payment method, such as a debit card, credit card or cash to pay for the difference. When making the purchase they will need to tell the cashier how much to deduct from the gift card and how much they will pay with another payment method.
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