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Need assistance? Call BB&T Phone24
BB&T Phone24 will be able to assist you with general account inquiries, questions about balances, and questions about BB&T services.
Call 1-800-BANK-BBT (1-800-226-5228), 24 hours a day, 7 days a week; associates are available to assist you from 6:00 a.m. until midnight Eastern Time. To speak with an associate, press 0 after selecting one of your BB&T accounts.
To send us general questions or comments, use our secure online contact form.
Contact Information for Business Clients
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Phone24 |
1-800-BANK-BBT
(1-800-226-5228)
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Email
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24 hours a day, 7 days a week; associates are available from 6:00 a.m. until midnight Eastern Time
- General inquiries about your checking, savings, and CD accounts.
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Back to Top
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BB&T Capital Markets |
804-649-3972 |
Email |
- Sales and trading
- Investment banking
- Corporate banking
- Research
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Regional Offices: |
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California |
| Huntington Beach |
714-372-7200 |
7755 Center Avenue
11th Floor
Huntington Beach, CA 92647
Sales/Investment banking
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| San Francisco |
415-276-0329 |
One Front Street
Suite 1475
San Francisco, CA 94111
Sales trading/Sales |
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Back to Regional Offices |
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Connecticut
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| Hartford |
860-249-7000 |
100 Pearl Street
Hartford, CT 06103
Sales
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Florida
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| Boca Raton |
561-955-7010 |
925 South Federal Highway
Suite 550
Boca Raton, FL 33432
Sales trading/Sales |
Georgia
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| Atlanta |
1-866-329-5338 |
3455 Peachtree Road, NE
Suite 650
Atlanta, GA 30326
Municipal healthcare finance
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Massachusetts
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| Boston |
617-316-1330 |
101 Arch Street
10th Floor
Boston, MA 02110
Investment banking/
Sales trading/Sales
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Back to Regional Offices |
New Jersey
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| Red Bank |
732-383-4000 |
230 Half Mile Road
Red Bank, NJ 07701
Sales trading/Sales
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New York
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| New York |
1-800-896-9868 |
1133 Avenue of the Americas
27th Floor
New York, NY 10036
Research/Sales trading/
Sales/Structured finance
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North Carolina
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| Charlotte |
704-954-1000 |
200 South College Street
Suite 750
Charlotte, NC 28202
Sales trading/Sales/
Structured finance
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Back to Regional Offices |
Ohio
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| Columbus |
614-985-3646
1-888-440-3646
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200 E. Campus View Blvd.
Suite 200
Columbus, OH 43235
Sales
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Pennsylvania
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| Philadelphia |
215-854-6428
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Two Penn Center
Suite 200
Philadelphia, PA 19102
Municipal healthcare finance
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South Carolina
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| Mt. Pleasant |
843-849-0535
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885 Johnnie Dodds Blvd.
Mt. Pleasant, SC 29401
Sales |
Tennessee
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| Nashville |
615-340-8300
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2525 West End Ave.
14th Floor
Nashville, TN 37203
Research/Sales |
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Back to Regional Offices |
Virginia
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Richmond
(BB&T Capital Markets Headquarters) |
1-800-552-7757
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909 East Main Street
Richmond, VA 23219
Research/Investment banking/Sales trading/Sales/Structured finance |
Richmond
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804-649-3900
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2 South Ninth Street
Richmond, VA 23219
Fixed income sales trading/Sales/Research
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Reston |
703-471-8500
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Windsor Group
One Discovery Square
12010 Sunset Hills Road
Suite 700
Reston, VA 20190
Investment banking
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Vienna |
703-761-2800
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8133 Leesburg Pike
Suite 460
Vienna, VA 22182
Research
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Back to Regional Offices |
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BB&T Treasury Management |
Inquiries: 1-800-810-5625
Client Support:
1-800-774-8179 |
Email |
- General inquiries
- ACH
- CashManager OnLine®
- CD ROM Check Imaging
- Lockbox services
- OnSite deposit
- TaxChoice
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Locate a Commercial Lending Office |
To locate a Commercial Lending Office in your local area, Click Here:
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Corporate Lending Services |
336-733-2752
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Email
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- Large corporate credit and syndications
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Institutional Trust Services |
1-800-682-6902 ext. 64606 |
Email |
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- Investment management
- Employee benefit plans
- Specialty benefit services
- Investment advisory services
- Philanthropic services
- Corporate trust services
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Back to Top
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Check Cards |
1-800-226-5228 |
Email
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24 hours a day, 7 days a week. Associates are available from 6:00 a.m. until midnight Eastern Time
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- General inquires about your BB&T ATM or check card
- Report lost or stolen cards
- Activate your BB&T check card
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Credit Cards |
1-800-397-1253
Customer Service Fax:
252-296-7018
Bulk Maintenance Request Fax: 252-296-7145
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Email
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- Report lost or stolen card
- Make balance inquiries
- Request a credit line increase
- Ask general questions
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Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340
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Inquiries:
PO Box 200
Wilson, NC 27893
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| Employee Benefits
Small Group Specialists |
|
Email |
- Group medical (for 10 and less employees)
- Ancillary group products
- Life, dental, long-term disability, and short term disability
- Section 125 plans
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| Regional Offices: |
| Georgia |
678-413-4429 |
| Kentucky |
502-489-5965 |
| Tennessee |
423-648-7211 |
| Maryland |
301-644-6558 |
| North Carolina |
252-727-7951 |
| South Carolina |
864-672-1373 |
| Virginia - Southwest |
276-666-3621 |
| Virginia - Valley |
540-437-1360 |
| Virginia - Central & East |
804-733-3174 |
| West Virginia |
304-340-6962 |
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| Preferred Business Sales Center |
1-877-643-6227 |
Email
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- Small business
- Property
- General liability
- Business auto
- Workers compensation
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Claims Center |
1-800-990-4228
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| International Customer Service Desk |
1-866-228-4685
336-605-1560 |
Email |
| Foreign Exchange Trading Desk |
1-800-240-2147 |
- Letters of credit
- Collections
- Foreign exchange
- Foreign money orders
- Wire transfers
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Regional Offices: |
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Charlotte, NC - Headquarters |
704-954-1338 |
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Atlanta, GA |
404-422-5104 |
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Greensboro, NC |
336-605-1583 |
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Richmond, VA |
804-787-1315 |
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Back to Top
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BB&T Equipment Finance |
1-800-213-9468
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Email
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- Equipment loans and leases
- Payoff information
- Title information
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Inquiries:
BB&T Equipment Finance
PO Box 31273
Charlotte, NC 28231
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Sales Finance / Dealer Services |
1-888-411-2258
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Email
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Mail payments to:
BB&T Dealer Services
PO Box 2306
Wilson, NC 27894
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Merchant Services |
1-877-672-4228
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Email |
- Account maintenance
- Order supplies
- Terminal assistance
- Repair, supply, and retrieval requests
- Charge-backs
- General inquiries
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Maintenance requests:
PO Box 698
Wilson, NC 27893
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BB&T Payroll Services |
1-877-228-7765
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Email
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8:00 a.m. - 5:00 p.m. Eastern Time, Monday through Friday
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- Payroll processing
- New-hire reporting
- Tax services
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