Need assistance? Call BB&T Phone24
BB&T Phone24 will be able to assist you with general account inquiries, questions about balances, and questions about BB&T services.
Call 1-800-BANK-BBT (1-800-226-5228) , 24 hours a day, 7 days a week.
Client Service Associates are available to assist you from 6:00 a.m. until midnight Eastern Time. To speak with an associate, press 0 after selecting one of your BB&T accounts.
To send us general questions or comments, use our secure online contact form .
Contact Information for Personal Clients
Association Services Email
Enroll, cancel or change Association Pay (ACH)
Learn how to make a payment online
Find out the various ways homeowner payments are accepted
Log on to make a payment online
Back to Top
BB&T Phone24 1-800-BANK-BBT Email
24 hours a day, 7 days a week; associates are available from 6:00 a.m. until midnight Eastern Time
General account inquiries about your checking, savings, and CD accounts
Back to Top
Check Cards 1-800-BANK-BBT Email
24 hours a day, 7 days a week associates are available from 6:00 a.m. until midnight Eastern Time
General inquires about your ATM or Check Card
Report lost or stolen cards
Activate your BB&T Check Card
1-800-476-4228 Email
Report lost or stolen card
Balance inquiries
Make payments
Request a credit line increase
General inquiries
Mail payments to:
Inquiries:
1-866-785-3614
Activate card
Obtain or change PIN
Obtain balance or transaction information
Report card lost or stolen
Report unauthorized use of card
Ask questions about statement
Dispute transactions
Back to Top
Claims Center 1-800-990-4228 Email
1-800-422-8448 Email
Homeowners Coverage
Personal Auto
Recreational/Pleasure Craft
Scheduled Property
Personal Umbrella
1-800-474-1471 Email
Whole Life
Universal Life
Term Life
Variable Life
Individual Disability
Long Term Care
1-800-474-1471 Email
Individual/Family Major Medical
Short Term Health Coverage
Medicare Supplement
Individual/Family Dental
International Travel Insurance
1-800-228-1820 Email
Back to Top
BB&T Investment Services 1-800-453-7348 Email
Schedule an appointment with an Investment Counselor
Investment account questions
SMART Money Manager questions
Brokerage questions
Place orders for stocks, bonds, mutual funds, or options
1-800-453-7348
Place orders for stocks, bonds, mutual funds, or options
1-888-SMART4U Email
SMART Money Manager account inquiries
Email
Estate planning, Investment management
General inquiries
Back to Top
Loan Information Line 1-888-562-6228
Early payoff quotes
General inquiries
Mail payments to:
Back to Top
Mortgage Servicing Center 1-800-295-5744
Current mortgage rates
Mortgage account inquiries
Escrow account inquiries
Payoff quotes
Information on refinance
1098 information
Español
MortgageAccess technical support
Mail payments to:
Mail questions to:
Back to Top
BB&T OnLine 1-888-BBT-ONLINE Fax: Email
Enroll in BB&T OnLine
Bill Payment questions
General OnLine Banking inquiries
Back to Top
Relocation Services 1-800-BANK-BBT
If you're moving to the area and have questions about BB&T's services
Back to Top 
