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Need assistance? Call BB&T Phone24
BB&T Phone24 will be able to assist you with general account inquiries, questions about balances, and questions about BB&T services.
Call 1-800-BANK-BBT (1-800-226-5228), 24 hours a day, 7 days a week.
Client Service Associates are available to assist you from 6:00 a.m. until midnight Eastern Time. To speak with an associate, press 0 after selecting one of your BB&T accounts.
To send us general questions or comments, use our secure online contact form.
Contact Information for Personal Clients
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Phone24
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1-800-BANK-BBT
(1-800-226-5228)
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Email
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24 hours a day, 7 days a week; associates are available from 6:00 a.m. until midnight Eastern Time
- General account inquiries about your checking, savings, and CD accounts
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Check Cards
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1-800-BANK-BBT
(1-800-226-5228)
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Email
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24 hours a day, 7 days a week associates are available from 6:00 a.m. until midnight Eastern Time
- General inquires about your ATM or Check Card
- Report lost or stolen cards
- Activate your BB&T Check Card
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Credit Cards
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1-800-476-4228
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Email
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- Report lost or stolen card
- Balance inquiries
- Make payments
- Request a credit line increase
- General inquiries
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Mail payments to:
P.O. Box 580364
Charlotte, NC 28258-0364
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Inquiries:
P.O. Box 200
Wilson, NC 27893
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| EasySend |
1-866-785-3614
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- Activate card
- Obtain or change PIN
- Obtain balance or transaction information
- Report card lost or stolen
- Report unauthorized use of card
- Ask questions about statement
- Dispute transactions
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| Claims Center |
1-800-990-4228 |
Email |
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| Personal Insurance Sales Center |
1-800-422-8448 |
Email |
- Homeowners Coverage
- Personal Auto
- Recreational/Pleasure Craft
- Scheduled Property
- Personal Umbrella
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| Life Insurance Sales Center |
1-800-474-1471 |
Email |
- Whole Life
- Universal Life
- Term Life
- Variable Life
- Individual Disability
- Long Term Care
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| Health Insurance Sales Center |
1-800-474-1471 |
Email |
- Individual/Family Major Medical
- Short Term Health Coverage
- Medicare Supplement
- Individual/Family Dental
- International Travel Insurance
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| Personal Insurance Service Center |
1-800-228-1820 |
Email |
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BB&T Investment Services |
1-800-453-7348 |
Email |
- Schedule an appointment with an investment counselor
- Investment account questions
- SMART Money Manager questions
- Brokerage questions
- Place orders for stocks, bonds, mutual funds, or options
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Marketconnect |
1-800-453-7348 |
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- Place orders for stocks, bonds, mutual funds, or options
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ShareBuilder |
1-866-747-2537 |
Email |
- ShareBuilder account inquiries
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Mail inquiries to:
ShareBuilder Securities Corp.
P.O. Box 1728
Bellevue, WA 98009-1728
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| SMART Money Manager |
1-888-SMART4U
(1-888-762-7848) |
Email |
- SMART Money Manager account inquiries
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BB&T Wealth |
Email |
- Estate planning, Investment management
- General inquiries
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Loan Information Line |
1-888-562-6228 |
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- Early payoff quotes
- General inquiries
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Mail payments to:
BB&T Retail Lending
P.O. Box 580048
Charlotte, NC 28258-0048
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Mortgage Servicing Center |
1-800-295-5744 |
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- Current mortgage rates
- Mortgage account inquiries
- Escrow account inquiries
- Payoff quotes
- Information on refinance
- 1098 information
- Español
- MortgageAccess technical support
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Mail payments to:
BB&T Mortgage Payment Center
P.O. Box 580022
Charlotte, NC 28258-0022
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Mail questions to:
BB&T Mortgage Customer Service
P.O. Box 2467
Greenville, SC 29602-2467
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BB&T OnLine |
1-888-228-6654
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Fax:
775-640-0744
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Email
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- Enroll in BB&T OnLine
- Bill Payment questions
- General OnLine Banking inquiries
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Relocation Services |
1-877-296-6123
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Email
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- If you're moving to the area and have questions about BB&T's services
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