|
What is an online statement?
An online statement is an electronic copy of your monthly account statement that can be viewed through BB&T OnLine. You can save and print your statement. For legal purposes, a printed version of an online statement is the same as a paper statement mailed through the U.S. Mail.
Back to top
What are the advantages of receiving my statement online instead of through the mail?
Security:
- Online statements are secure. They are provided to you through the secure BB&T online banking platform.
- Online statements reduce the risk of identity theft and fraud by eliminating paper copies.
Convenience:
- Online statements are available for viewing within hours after they are produced, much faster than waiting for your paper statements in the mail.
- Online statements are available at your convenience; simply log on to your BB&T OnLine account to view your statement.
- Online statements can be downloaded and saved to a disk, hard drive, or portable storage device.
- Online statements can be printed for your records.
Back to top
Do I need special software or tools to view my online statements?
Your online statement is a Portable Document Form (PDF) file, which can be opened with Adobe Reader. If you do not have this software, you can download it at no cost from www.adobe.com.
Back to top
How do I save or print my online statements?
On the Current Statements page, click Save in the Recent Statement column for the account statement you want to save. To save or print copies of previous statements, click on the link for Previous Statements and click Save in the Download Statement column. The PDF of your statement can also be printed from your computer.
Back to top
Which accounts are eligible for online statements?
If you are an existing BB&T OnLine client, you may view online statements for eligible accounts. Current eligible accounts include:
- BB&T personal checking accounts
- BB&T personal savings accounts
- Other deposit accounts that are part of your current consolidated statement, including individual statements and consolidated (grouped) statements.
- BB&T home equity loans and lines of credit
- Any BB&T loan obtained or originated through a dealership (for example, an auto, boat, or RV loan)
- BB&T personal credit card accounts
Please note that clients who have requested that their account be hidden in BB&T OnLine will not see their statement online. Also note you are not currently able to view your Smart Money or AMA (Asset Manager Account) statements online.
Back to top
How much statement history can I view?
The amount of available statement history will depend on the type of account:
- Personal checking and savings accounts: your current statement and up to 24 months of previous statement history.
- Home equity loans and lines of credit: your current statement and at least 12 months of previous statement history, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
- Any BB&T loan obtained or originated through a dealership (for example, an auto, RV, or boat loan): your current statement and at least 12 months of previous statement history, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
- Personal credit cards: your current statement and previous statement history through July 2007, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
Back to top
How can I stop receiving paper statements?
Clients who are the primary or secondary account holders can request paper suppression for their eligible account(s). Current eligible accounts include:
- BB&T personal checking accounts
- BB&T personal savings accounts
- Other deposit accounts that are part of your current consolidated statement. This includes individual statements and consolidated (grouped) statements.
- BB&T home equity loans and lines
- Any BB&T loan that was obtained or originated through a dealership (for example, an auto, boat or RV loan)
- BB&T personal credit card accounts
To suppress your paper statement for eligible accounts, simply:
- Log on to your BB&T OnLine account and click on the Statements tab at the top of the page.
- On the Current Statements page, click the Statement Delivery and Alerts link.
- For personal checking and savings accounts, you will be able to select Online Only in the Delivery Method column next to the account you wish to request online statements for. You are also eligible, but not required, to register for online statement alerts for these accounts in order for BB&T to inform you that your statement is available.
- For BB&T home equity loans or lines of credit, BB&T personal credit cards, or any BB&T loan obtained or originated through a dealership, you must register for online statement alerts in order for BB&T to inform you that your statement is available online.
- On-screen instructions will guide you through the process of registering for alerts, if applicable.
- Please note that you will need to agree to the Online Statements E-Sign Agreement and confirm that your statement delivery method is correct.
Please note that your request may take up to one full statement cycle to process.
Back to top
Why do I have to accept the Online Statements E-Sign Agreement in order to stop receiving paper statements?
By selecting I agree to the Online Statements E-Sign Agreement, you acknowledge you are able to electronically access and print electronic communications. If you do not agree, you may select I disagree and return to BBT.com.
Back to top
How will I know when my statement is available online?
Statement alerts will be sent to your registered email address once your statement is available online.
For any account associated with a payment due (for example, a BB&T home equity loan or line of credit, any BB&T loan obtained or originated through a dealership, or a personal credit card account), you must register for online statement alerts. You can easily make payments to these accounts right from the Current Statements page.
For personal checking and savings accounts, you are also eligible, but not required, to register for online statement alerts.
Back to top
How do I register for online statement email alerts?
There are two ways to register for statement alerts if you are not already a BB&T alerts customer.
From the Statements tab:
- Log on to your BB&T OnLine account and click on the Statements tab at the top of the page.
- On the Current Statements page, click the Statement Delivery and Alerts link.
- You will need to register for alerts by clicking the Add Email Address button on the right-hand side of the screen.
- On-screen instructions will guide you through the process of registering for alerts and verifying your email address.
- Once you have registered for alerts and your email address has been verified, return to the Statement Delivery and Alerts page and select Online Only in the Delivery Method column next to the account for which you wish to receive online statements.
- You can choose which email address(es) you would like your online statement alert to be sent.
From the Overview page:
- Log on to your BB&T OnLine account.
- From the Overview page, click on the link to BB&T Alerts.
- On-screen instructions will guide you through the process of registering for alerts.
- Once you have registered for alerts and your email address has been verified, you can sign up for statement alerts from your preference center within BB&T OnLine banking.
- Please note that you are not signed up to suppress your statements at this point; you must return to the Statement Delivery and Alerts page and select Online Only in the Delivery Method column next to the account for which you wish to receive online statements.
- You can choose which email address(es) you would like your online statement alert to be sent.
Back to top
I have previously enrolled in BB&T email alerts. Do I need to re-enroll in order to activate online statement alerts?
No, you do not. Follow one of the two steps below to activate online statement alerts.
From the Statements tab:
- Log on to your BB&T OnLine account and click on the Statements tab at the top of the page.
- On the Current Statements page, click the Statement Delivery and Alerts link.
- Your registered email address(es) will appear in the Email Alerts column. Select Online Only in the Delivery Method column next to the account for which you wish to receive online statements.
- You can choose which email address(es) you would like your online statement alert to be sent.
From the BB&T alerts preference center:
- Simply log on to your BB&T OnLine account.
- From the Overview page, click on the link to BB&T Alerts.
- Within the preference center, you can sign up for online statement alerts.
- Please note that you are not signed up to suppress your statements at this point; you must return to the Statement Delivery and Alerts page and select Online Only in the Delivery Method column next to the account for which you wish to receive online statements.
Back to top
Will I be able to view my account statement online if I have a zero balance?
No statement will be created for home equity loans or lines of credit, personal credit cards, or any loans obtained or originated through a dealership (for example, an auto, boat, or RV loan) if there is a zero balance and there were no transactions during a statement period. You will not receive a paper statement in the mail, and there will not be a statement available to view.
Back to top
How do I make a payment to my account?
It is fast, easy, and convenient to make a payment to an eligible BB&T account. You are currently able to make payments from the Current Statements page for the following accounts: BB&T home equity loans and lines of credit, BB&T personal credit card accounts, and any BB&T loan obtained or originated through a dealership (for example, an auto, boat, or RV loan). Simply select the Make Payment button associated with the account for which you would like to make a payment. On-screen instructions will guide you through this process.
Back to top
Can I make a payment to a BB&T account with funds from a different financial institution?
You can make payments to a BB&T home equity loan or line of credit or other BB&T loan obtained or originated through a dealership (for example, an auto, boat, or RV loan) from an existing BB&T deposit account. However, you are currently not able to make payments through BB&T OnLine to these accounts with funds from different financial institutions.
You can make payments to BB&T personal credit card accounts from existing BB&T deposit accounts or from accounts at different financial institutions.
Back to top
Will I receive images of checks with my online statements?
If you receive check images with your paper statement, check images will also be available with your online statement. Additionally, you can view 90 days of check images through BB&T OnLine, including the front and back of your check in full size. You can also print these images.
Back to top
What do I need to do to view or to request a copy of a check or statement?
Checks:
- View up to 90 days of check images online through BB&T OnLine.
- Visit a branch. Note: Fees may apply.
- Call BB&T Phone24 at 1-800-BANK-BBT (1-800-226-5228) . Note: Fees may apply.
Statements:
- Personal checking and savings accounts: View your current statement and up to 24 months of previous statement history through BB&T OnLine.
- Home equity loans and lines of credit: View your current statement and at least 12 months of previous statement history, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
- Loans obtained or originated through a dealership (for example, an auto, RV, or boat loan): View your current statement and at least 12 months of previous statement history, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
- Personal credit cards: View your current statement and previous statement history through July 2007, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
Back to top
|
