|
|
|
|
|
|
|
|
|
|
| |
|
What is BB&T Mobile?
BB&T Mobile allows anyone with a BB&T OnLine® account to access their eligible accounts from a cell phone or mobile device. You can check account balances, review recent account activity and transfer money between accounts 24 hours a day, 7 days a week.
BB&T Mobile offers two ways to access your accounts: by sending an SMS text message (BB&T Mobile Text) or using your mobile browser (BB&T Mobile Web).
Back to top
What kind of mobile device is required for this service?
For BB&T Mobile Text, your mobile device must be capable of sending and receiving text messages.
For BB&T Mobile Web, your mobile device must support web browsing functionality.
Back to top
Are there fees to use BB&T Mobile?
BB&T does not charge you a fee to use or access the BB&T Mobile service. You should contact your mobile provider for information about fees associated with sending or receiving text messages or accessing the internet from your mobile device.
Back to top
What mobile carriers are supported?
BB&T Mobile Banking service is supported on the following mobile carriers. This list will be updated as additional carriers are supported.
| Alltel |
Nextel/Boost USA |
| Appalachian Wireless |
nTelos |
| AT&T |
Sprint |
| Centennial Wireless |
T-Mobile (includes SunCom legacy customers) |
| Cincinnati Bell |
Verizon Wireless (includes RCC Wireless legacy customers) |
| Dobson Cellular System (AT&T Wireless) |
Virgin Mobile USA |
| Immex Wireless |
Unicel/Rural Cellular (RCC) |
Back to top
Is BB&T Mobile Secure?
BB&T is very concerned with the safety and privacy of your information and committed to security. To ensure the security of your account information, a number of security features have been built into BB&T Mobile products:
- Registration Process — The unique verification code required to verify your mobile device phone number. This code associates your mobile phone number with your account. In addition to the security measure, this verification lets you know your mobile device's phone number was successfully entered into the system.
-
No Identifiable Information — No mobile banking Quick Code text message returns any personally identifiable information, such as your full account number, PIN, email or personal address. Your user ID and password will never be included or asked for in any of the text messages that you receive from or send to BB&T.
Back to top
What if I change my mobile device's phone number?
If your mobile device phone number changes, you will need to log in to BB&T OnLine Banking and update that phone number in the "My Contacts" section of the BB&T Mobile Preference Center.
Back to top
What if my mobile device is lost or stolen?
BB&T will never send full account numbers or other personal information via BB&T Mobile. If your mobile device is lost or stolen, no one can access your account without knowing your unique username and password. In the unfortunate event your mobile device is either lost or stolen, report it immediately to your mobile carrier. Then you should immediately log into BB&T OnLine from your computer and delete that mobile device's phone number from the Mobile Preference Center. You can alternatively call BB&T Phone24 at 1-800-BANK-BBT (1-800-226-5228) to delete your mobile device from your Mobile Preference Center.
Back to top
What is the difference between BB&T Mobile and BB&T Alerts?
BB&T Mobile allows you to request account balance and history information or transfer funds on selected accounts at any time from your mobile device. Your information will be returned directly to your mobile device.
BB&T Alerts are automatic notices sent by BB&T to your mobile device or email containing information about your registered account(s). You define which alerts you want to see and when you want to be notified.
Back to top
How do BB&T Mobile and BB&T Alerts work together?
An alert can notify you of a situation with your account and you can react to that alert using a mobile text message to request account additional information or transfer money between accounts. For example, if you receive a Low Balance Alert via an SMS text message to your mobile device, you can send a BAL ALL text message to 69228 (MYBBT) for a listing of your accounts balances and then send a TRA text message to transfer money from one of your accounts to the account with the low balance.
Back to top
|
| |
|
How do I get started with BB&T Mobile?
Just follow these steps to enroll in BB&T Mobile:
Log on and Register:
- Turn on your mobile phone and make sure its ready to receive text messages.
- Go to bbt.com and log on to BB&T OnLine.
- Click on the BB&T Mobile link found on the left side of the page.
- Read and agree to the Terms & Conditions by checking the agreement box and click "Proceed to Add Contacts".
Add Contact Information:
- Enter your mobile device's information in the "My Contacts" section and click "Save and Continue" when finished:
- Enter a nickname for your account or accept the system generated nickname for each account. Click the Save and Continue button.
- You may select a default account or accept the system generated default account.
Account Settings:
- Click "Proceed to Mobile Preference Center" and enter the verification code delivered to your mobile phone and select "Confirm."
- You must have entered the verification code to use BB&T Mobile Text or BB&T Mobile Web.
- You have up to 48 hours to enter the verification code in the Preference Center. After that time, your code will expire and you will need request another code.
Your enrollment is complete!
Back to top
What if I forget my Online Banking password?
If you are unable to remember your BB&T OnLine User ID or password, go to the log on page for BB&T OnLine and select the Locked Out/Forgot Password link. You will be asked for your BB&T Check Card/ATM Card and PIN.
Back to top
Do I have to agree to the Terms and Conditions to participate in BB&T Mobile?
Yes, to use BB&T Mobile, you must read and accept the legal terms and conditions. If you have any questions about the points of the terms and conditions, please call Phone24 at 1-800-BANK-BBT (1-800-226-5228).
Back to top
What are contacts and account nicknames?
Contacts are the mobile device phone numbers you use with BB&T Mobile Banking. You can enter and change your contacts in the "My Contacts" section of the BB&T Mobile Preference Center. You can designate up to two mobile device phone numbers.
Account nicknames protect your account information and are required for each account. You can create your own unique account nickname or use the default nickname shown in the nickname box. Use the account nickname whenever you send a text message to BB&T. Each mobile account nickname must be unique, between one to eight characters in length, and can include letters or numbers, but not spaces or special characters. Your mobile account nicknames will not replace the account names or nicknames defined in BB&T OnLine.
Back to top
I have not received the verification code on my mobile device. What should I do?
If you have not received your verification code, please make sure your mobile device's phone number is entered correctly in the BB&T Mobile Preference Center. If it is, please follow the steps below:
- Verify your mobile phone is turned on, and able to receive text messages. You may need to consult your mobile carrier if you are unsure if you can receive text messages.
- Contact your mobile carrier and make sure your mobile device is not blocked from sending and receiving SMS messages to and from short codes. 69228 (MYBBT) is the BB&T Mobile Text short code.
- If the mobile device is a Blackberry, confirm with your mobile carrier that you have text messaging service.
- Have the verification code resent to your mobile device by logging in to the Mobile Preference Center and selecting the Resend link located next to your phone number (in the contact list on the top of the screen).
- If you still do not receive the verification code, please contact BB&T Phone24 at 1-800-BANK-BBT (1-800-226-5228) for assistance.
Back to top
How soon do I have to enter the verification code?
You have 48 hours to enter the verification code in the BB&T Alerts Preference Center. After that time, your code will expire and you will need to request another code. To request a new code number, go into the BB&T Alerts Preference Center and press the "Resend" button for that contact point. A new message will be sent to that mobile device with the new verification code.
Back to top
What is the default account?
The default account is automatically selected when the BAL or LAST text command is used alone without specifying an account nickname.
Back to top
How do I change my BB&T Mobile account settings?
Your BB&T Mobile account settings can be changed from your personal computer at the Mobile Banking Preference Center via BB&T OnLine. You can add or remove accounts, change account nicknames, assign your default account and update your mobile phone number.
Back to top
|
| |
|
What is BB&T Mobile Text?
BB&T Mobile Text allows anyone with a BB&T OnLine® account to access their eligible accounts from a mobile device via SMS text messaging. You can:
- Check your account balances
- Request a list of your most recent account activity
- Transfer money between eligible accounts
Back to top
What do I need to use BB&T Mobile Text?
To access BB&T Mobile Text, you must:
- Have a BB&T OnLine Banking account
- Register with BB&T Mobile Banking and have at least one verified mobile device
- Have a verified mobile device that supports SMS text messaging
Back to top
What are Quick Codes and how do I use them?
Quick Codes are the SMS text messages you send from your mobile device to BB&T to request your account information or transfer money between your eligible accounts. After you have verified your mobile phone number, send an SMS text message to the BB&T Mobile Text short code: 69228 (MYBBT) using one of the quick codes.
Each of these quick codes will request an SMS text message with the information shown below:
- BAL — Requests the balance of your default account (checking or savings)
- BAL ALL — Requests the balances of all checking and savings accounts
- BAL nickname — Requests the balance of the account with this nickname
- The correct format for the BAL quick code is BAL (space) account_nickname
For example: BAL sav1 will request the current balance of your account nicknamed SAV1
- LAST — Requests a list of the most recent posted transactions of your default account
- LAST nickname — Requests a list of the most recent posted transactions of the account with this nickname
-
The correct format for the LAST quick code is LAST (space) account_nickname
For example, last vacsav will request the most recently posted transactions of your account nicknamed VACSAV
- MORE — If any of the above responses concludes with "More", simply text "More" to 69228 (MYBBT) to receive the remainder of the message
- INFO — Requests this list of mobile quick codes
- HELP — Requests support information
- STOP — Will unsubscribe your mobile device from receiving BB&T Alert messages
- START — To start receiving BB&T Alert messages on your mobile device
- TRA — Requests a transfer of money between your checking and savings accounts
- The correct format for the TRA quick code is TRA (space) from_acct_nickname (space) to_acct_nickname (space) amount
For example: TRA sav1 homeck 300.50 will send a request to transfer $300.50 from SAV1 (the from_acct_nickname) to HOMECK (the to_acct_nickname).
Quick Code text messages can be typed in mixed, lower or upper case.
When you send BB&T a text message, make sure you send it to the BB&T Mobile Text short code — 69228 (MYBBT). You may be able to store this number in your mobile contacts or address book just like a regular phone number.
Back to top
How current is the account and transaction information that I receive when using mobile banking?
You will receive the current available balance via the BAL text message. The LAST text message will send your most recent posted transactions for the requested account. Pending transactions will not be shown.
Back to top
What should I do if I do not receive a response from my Quick Code?
Please make sure that you are addressing new text messages or replying to a recent text message from BB&T to 69228 (MYBBT). Please confirm that you are using the correct spelling of the quick code, and if you are specifying an account, confirm that you are using the correct account nickname.
Back to top
How do I transfer funds with mobile Text?
You can make one–time transfers between your eligible checking and savings accounts using the TRA mobile text message. If you send the TRA quick code on a weekend or business holiday, the funds will be transferred on the first eligible business day.
The correct format is TRA (space) from_acct_nickname (space) to_acct_nickname (space) amount
- For example: TRA sav1 homeck 300.50 will send a request to transfer $300.50 from SAV1 (the from_acct_nickname) to HOMECK (the to_acct_nickname).
Back to top
How do I check the status of my mobile transfer?
A confirmation message will be sent to your mobile device after you have sent a TRA text message. After receiving the confirmation message, you can:
- Check that your Available Balance has been updated by either sending a BAL ALL text message to 69228 (MYBBT) or checking your Online Banking account.
- From your Online Banking account, select the Accounts Tab for either of the accounts involved in the transfer, and then click on Account History and your transfer should be listed under Pending Transactions.
- On the day following your transfer, log on to Online Banking, select the Accounts Tab for either of the accounts involved in the transfer, and then click on Account History and your transfer should be listed under Posted Transactions.
Back to top
What should I do if I receive an error message in response to my TRA text message?
If you receive an error message after sending a TRA text message, please check to see if:
- The transfer command was entered correctly (TRA from_acct_nickname to_acct_nickname amount).
2. Your transfer was between two different checking and savings accounts eligible for mobile banking. Send a BAL ALL text message to 69228 (MYBBT) to see a list of the eligible accounts and their available balances.
- The from_acct_nickname and to_acct_nickname nicknames were entered correctly.
- A valid dollar amount, greater than 0.01 (one cent) and less than 1,000,000 (1 million), was entered. If your amount is less than one dollar, you will need to enter a zero before the decimal point.
If you still receive an error message, please contact BB&T Phone24 at 1-800-BANK-BBT (1-800-226-5228) for assistance.
Back to top
Can I send a Quick Code via email?
No, BB&T Mobile Quick Codes and text messages are not supported using email or touch tone phones. The two–way messaging feature of messages will work only with mobile devices.
Back to top
|
| |
|
What is BB&T Mobile Web?
BB&T Mobile Web is a secure mobile banking website you access from your cell phone or mobile device at any time of the day, every day. Just go to bbt.mobi from your mobile browser. BB&T Mobile Web allows you to:
- Check your account balances
- Review recent account activity
- Search for account transactions based on amount, date or check number
- Transfer money between accounts
- Search for BB&T branch and ATM locations
Back to top
What do I need to use BB&T Mobile Web?
To access BB&T Mobile Web, you must have:
- A BB&T OnLine Banking account
- Register with BB&T Mobile Banking and have at least one verified mobile device
- Your registered mobile device must support web browsing functionality
- A wireless data plan with your mobile carrier
Back to top
How do I access BB&T Mobile Web?
From your mobile phone's browser, simply type in bbt.mobi and then log on using your BB&T Online Banking user ID and password. You may be presented with a security question when logging on to BB&T Mobile Web in certain circumstances as determined by our security program.
Back to top
Why was I asked a security question?
Authentication is an integral part of the security of BB&T Mobile Web, which utilizes the same security standards used by BB&T Online Banking. When creating your Online account, you are asked to create security questions only BB&T and you will know in order to verify your identity.
Back to top
How do I view my account balances?
After you log on to bbt.mobi, the BB&T Mobile Web home page displays a list of your accounts and their balances. You can return to this page at any time by selecting the My Accounts option from the menu at the bottom of the screen.
Back to top
How do I view details of my account's transactions?
After you log on to bbt.mobi, you can click on any of the accounts listed in My Accounts to view that account's activity. The Account Activity page will display posted and pending transactions, beginning with the most recent transaction. By clicking on an account transaction, you can see the details for that specific transaction.
Back to top
How do I search for account transactions?
After logging into bbt.mobi, select the Search option from the menu at the bottom of the screen. After selecting the account to conduct the search, you have the option to search for transactions based on amount, check number or date range.
Back to top
How do I transfer funds between my accounts?
After logging into bbt.mobi, select the Transfer Funds option from the menu at the bottom of the screen. You select the accounts to transfer between, enter an amount, verify your transfer and submit.
Back to top
How do I find BB&T branch offices and ATM locations?
You can search for BB&T branch offices and ATMS by selecting the Locations option from the menu at the bottom of the screen. Anyone can use the ATM/Branch locator from the bbt.mobi home page without logging in. You have the option to search for a location by zip code or address.
Back to top
What is an SMS Receipt?
By clicking on the SEND RCPT link, the screen details will be sent in an SMS message to your first validated mobile device listed in the Mobile Preference Center. SMS screen detail messages can be sent from the My Accounts, Locations Results, Location Details and Location Direction screens.
Back to top
|
| |
 |
|
Copyright © 2009, Branch Banking and Trust Company. All Rights Reserved.
BB&T Complete Client Protection
|
|
|
Branch Banking and Trust Company is a Member FDIC.
Your mobile carrier's text messaging and web access charges may apply.
|
| |
|
