Need assistance?
Call 800-BANK-BBT (800-226-5228), 24 hours a day, 7 days a week.
BB&T Phone24 will be able to assist you with general account inquiries, questions about balances, and questions about BB&T services.
Associates are available to assist you from 6 a.m. until midnight Eastern Time. To speak with an associate, press 0 after selecting one of your BB&T accounts.
Are you calling internationally?
If you are abroad, please make sure to dial 910-914-8250.
Contact Information for Personal Clients
| Association Services |
| Association Services |  |
Email |
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| General Account Information |
| BB&T Phone24 | 800-BANK-BBT (800-226-5228) |
24 hours a day, 7 days a week; associates are available from 6:00 a.m. until midnight Eastern Time
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| Check Cards and Credit Cards |
| Check Cards | 800-BANK-BBT (800-226-5228) |
24 hours a day, 7 days a week; associates are available from 6:00 a.m. until midnight Eastern Time
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| Credit Cards | 800-476-4228 |
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| Mail payments to: P.O. Box 580435 Charlotte, NC 28258-0435 |
Inquiries: P.O. Box 200 Wilson, NC 27893 |
| EasySend | 866-785-3614 |
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| Insurance |
| Claims Center | 800-990-4228 |
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| Personal Insurance Sales Center | 800-422-8448 | |
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| Life Insurance Sales Center | 800-474-1471 |
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| Health Insurance Sales Center | 800-474-1471 |
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| Personal Insurance Service Center | 800-228-1820 |
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| Investments and Wealth Management |
| BB&T Investment Services | 800-453-7348 |
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| Marketconnect | 800-453-7348 |
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| SMART Money Manager | 888-SMART4U (888-762-7848) |
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| BB&T Wealth | 800-388-3085 |
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| Loans |
| Loan Information Line | 888-562-6228 |
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| Mail payments to: BB&T Retail Lending P.O. Box 580048 Charlotte, NC 28258-0048 |
| Mortgages |
| Mortgage Servicing Center | 800-295-5744 |
| Logon to BB&T OnLine Enroll in BB&T OnLine
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| Mail payments to: BB&T Mortgage Payment Center P.O. Box 580022 Charlotte, NC 28258-0022 |
Inquiries: BB&T Mortgage Customer Service P.O. Box 2467 Greenville, SC 29602-2467 |
| OnLine Banking Support |
| BB&T OnLine | 888-BBT-ONLINE (888-228-6654) |
Fax: 775-640-0744 |
| Logon to BB&T OnLine Enroll in BB&T OnLine
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| Relocation Services |
| Relocation Services | 800-BANK-BBT |
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| Switch to BB&T | Visit our Switch Center |
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Contact Information for Business Clients
| Association Services |
| Association Services | |
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| General Account Information |
| BB&T Phone24 | 800-BANK-BBT (800-226-5228) |
24 hours a day, 7 days a week; associates are available from 6:00 a.m. until midnight Eastern Time
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| Capital Markets |
| BB&T Capital Markets | 804-649-3972 |
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| California: |
Huntington Beach | 714-372-7200 7755 Center Avenue 11th Floor Huntington Beach, CA 92647
San Francisco | 415-276-0329 One Front Street Suite 1475 San Francisco, CA 94111
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| Florida: |
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| Georgia: |
Atlanta | 404-442-5000 271 17th Street NW Suite 700 Atlanta, GA 30363
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| Massachusetts: |
Boston | 617-316-1330 101 Arch Street 10th Floor Boston, MA 02110
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| New Jersey: |
Red Bank | 732-945-0850 125 Half Mile Road, Suite 107 Red Bank, NJ 07701
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| New York: |
New York | 800-896-9868 1133 Avenue of the Americas 27th Floor New York, NY 10036
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| North Carolina: |
Charlotte | 704-954-1000 200 South College Street Suite 750 Charlotte, NC 28202
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| Pennsylvania: |
Philadelphia | 215-854-6428 Two Penn Center Suite 200 Philadelphia, PA 19102
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| South Carolina: |
Mt. Pleasant | 843-849-0535 885 Johnnie Dodds Blvd. Mt. Pleasant, SC 29401
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| Tennessee: |
Nashville | 615-340-8300 2525 West End Ave. 14th Floor Nashville, TN 37203
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| Virginia: |
Richmond (BB&T Capital Markets Headquarters) | 800-552-7757 901 E. Byrd Street Richmond, VA 23219
Richmond | 804-649-3900 901 E. Byrd Street, Suite 300 Richmond, VA 23219
Reston | 703-471-8500 Windsor Group One Discovery Square 12010 Sunset Hills Road Suite 700 Reston, VA 20190
McLean, VA| 703-761-2800 8200 Greensboro Drive Suite 825 McLean, VA 22102
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| Cash Management & Disbursement |
| BB&T Treasury Management | Inquiries: 800-810-5625 Client Support: 800-774-8179 |
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Email |
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| Commercial Lending Offices |
| Corporate Lending Services | 336-733-2752 |
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Email |
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| Corporate Trust |
| Institutional Trust Services | 800-682-6902 ext. 64606 |
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Email |
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| Credit and Check Cards |
| Check Cards | 800-226-5228 |
24 hours a day, 7 days a week. Associates are available from 6:00 a.m. until midnight Eastern Time
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| Credit Cards | 800-397-1253 |
| Customer Service Fax: 252-296-7018 Bulk Maintenance Request Fax: 252-296-7145
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| Mail payments to: PO Box 580340 Charlotte, NC 28258-0340 |
Inquiries: PO Box 200 Wilson, NC 27893 |
| Credit Card Connection Support | 800-397-1253 |
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| Employee Benefits |
| Employee Benefits Small Group Specialists | |
Email |
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| Insurance |
| Preferred Business Sales Center | 877-643-6227 |
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Email |
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| Claims Center | 800-990-4228 |
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| International Services |
| International Customer Service Desk | 866-228-4685 336-605-1560 |
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| Foreign Exchange Trading Desk | 800-240-2147 |
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| Loans, Lines, and Leasing |
| BB&T Commercial Finance | Locate a Local Commercial Lending Office |
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| Commercial Lending | Locate a Local Commercial Lending Office |
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| BB&T Equipment Finance | 800-213-9468 |
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Email |
BB&T Equipment Finance PO Box 31273 Charlotte, NC 28231 |
| Sales Finance | Dealer Services | 888-411-2258 |
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BB&T Dealer Services PO Box 2306 Wilson, NC 27894 |
| Small Business Lending | Locate a Local Commercial Lending Office |
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| Merchant Services |
| Merchant Services | 877-672-4228 |
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PO Box 698 Wilson, NC 27893 |
| Merchant Connection Support | 877-672-4228 |
Enroll in Merchant Connection |
| Payroll Services |
| BB&T Payroll Services | 877-228-7765 |
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Email |
8:00 a.m. - 5:00 p.m. Eastern Time, Monday through Friday
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BB&T Complete Client Protection
Branch Banking and Trust Company, Member FDIC.
Branch Banking and Trust Company is an Equal Housing Lender. 
Only deposit products are FDIC insured.
© 2013, Branch Banking and Trust Company. All rights reserved.