Contact Us

Need assistance?

We are here to answer your questions and provide support in any way we can. We want to help you achieve economic success and financial security through our products and services. Contact us:

  • In Person
    Visit your local BB&T Financial Center


  • Online
    Log on to online banking and send us a secure message. An automatic response email will be sent, confirming receipt of your message. A dedicated BB&T representative will respond to your inquiry within 2-3 business days.
    Don’t have online banking? Enroll now.


  • Phone
    800-BANK-BBT (800-226-5228) Associates are available 6am until midnight ET.
    International: 910-914-8250

    Hearing Impaired Clients
    TDD (TDD compatible equipment required): 888-833-4228
    We gladly accept relay service calls at Phone24 number and all of our financial centers.
    Please be advised that you or your relay service provider will be required to authenticate your identity prior to being given any information regarding your account.


  • Mobile
    Download BB&T Mobile App

    Android iPhone

 

Not the information you were looking for?

Try this additional contact information:

Contact Information for Personal Clients

Association Services
Association Services   Email
  • Enroll, cancel or change Association Pay (ACH)
  • Learn how to make a payment online
  • Find out the various ways homeowner payments are accepted
Logon to make a payment online

 

General Account Information
BB&T Phone24 800-BANK-BBT
(800-226-5228)
24 hours a day, 7 days a week; associates are available from 6:00 am until midnight Eastern Time
  • General account inquiries about your checking, savings, and CD accounts

 

Check Cards and Credit Cards
Check Cards 800-BANK-BBT
(800-226-5228)
24 hours a day, 7 days a week; associates are available from 6:00 am until midnight Eastern Time
  • General inquires about your ATM or Check Card
  • Report lost or stolen cards
  • Activate your BB&T Check Card
Credit Cards 800-476-4228
  • Report lost or stolen card
  • Balance inquiries
  • Make payments
  • Request a credit line increase
  • General inquiries
Mail payments to:
P.O. Box 580435
Charlotte, NC 28258-0435

Inquiries:
P.O. Box 200
Wilson, NC 27893

EasySend 866-785-3614
  • Activate card
  • Obtain or change PIN
  • Obtain balance or transaction information
  • Report card lost or stolen
  • Report unauthorized use of card
  • Ask questions about statement
  • Dispute transactions

 

Insurance
Claims Center 800-990-4228
Email
  • Claims
Personal Insurance Sales Center 800-422-8448 Email
  • Homeowners Coverage
  • Personal Auto
  • Recreational/Pleasure Craft
  • Scheduled Property
  • Personal Umbrella
Life Insurance Sales Center 800-474-1471
Email
  • Whole Life
  • Universal Life
  • Term Life
  • Variable Life
  • Individual Disability
  • Long Term Care
Health Insurance Sales Center 800-474-1471
Email
  • Individual/Family Major Medical
  • Short Term Health Coverage
  • Medicare Supplement
  • Individual/Family Dental
  • International Travel Insurance
Personal Insurance Service Center 800-228-1820
Email

 

Investments and Wealth Management
BB&T Investment Services 800-453-7348
Email
  • Schedule an appointment with an Investment Counselor
  • Investment account questions
  • Asset Management Account questions
  • Brokerage questions
  • Place orders for stocks, bonds, mutual funds, or options
BB&T Wealth 800-388-3085
Email
  • Estate planning, Investment management
  • General inquiries

 

Loans
Loan Information Line 888-562-6228
  • Early payoff quotes
  • General inquiries
Mail payments to:
BB&T Retail Lending
P.O. Box 580048
Charlotte, NC 28258-0048

 

Mortgages
Mortgage Servicing Center 800-295-5744
Logon to BB&T OnLine

Enroll in BB&T OnLine

  • Current mortgage rates
  • Mortgage account inquiries
  • Escrow account inquiries
  • Payoff quotes
  • Information on refinance
  • 1098 information
  • Español
  • MortgageAccess technical support
Mail payments to:
BB&T Mortgage Payment Center
P.O. Box 580022
Charlotte, NC 28258-0022

Mail notices of error and
requests for information to:

BB&T MSCR Department
P.O. Box 3307
Greenville, SC 29602

 

OnLine Banking Support
BB&T OnLine 888-BBT-ONLINE
(888-228-6654)

Fax: 775-640-0744
Logon to BB&T OnLine

Enroll in BB&T OnLine

  • Enroll in BB&T OnLine
  • Bill Payment questions
  • General OnLine Banking inquiries

 

Relocation Services
Relocation Services 800-BANK-BBT
  • If you're moving to the area and have questions about BB&T's services
Switch to BB&T Visit our Switch Center
  • We've made transferring your accounts to BB&T easy

Contact Information for Business Clients

Association Services
Association Services   Email
  • General Inquiries
  • Payment Collection
  • Coupon Books and Statements
  • Association Pay (ACH)
  • Payments Online
  • Coupon Stop Payment
  • Web Vault
  • Deposit Services
  • Construction and Renovation Financing
  • Insurance Premium Loans
Logon to make a payment online

 

General Account Information
BB&T Phone24 800-BANK-BBT
(800-226-5228)
24 hours a day, 7 days a week; associates are available from 6:00 am until midnight Eastern Time
  • General account inquiries about your checking, savings, and CD accounts

 

Capital Markets
BB&T Capital Markets 804-649-3972
Email
  • Sales and trading
  • Investment banking
  • Corporate banking
  • Research
California:

Huntington Beach | 714-372-7200
7755 Center Avenue
11th Floor
Huntington Beach, CA 92647
  • Sales
  • Investment banking

San Francisco | 415-276-0329
One Front Street
Suite 1475
San Francisco, CA 94111
  • Sales trading
  • Sales
Florida:


Boca Raton | 866-876-9064
433 Plaza Real, Suite 255
Boca Raton, FL 33432

  • Sales trading
  • Sales
Georgia:

Atlanta | 404-442-5000
271 17th Street NW
Suite 700
Atlanta, GA 30363
  • Municipal finance
Massachusetts:

Boston | 617-316-1330
101 Arch Street
10th Floor
Boston, MA 02110
  • Investment banking
  • Sales trading
  • Sales
New Jersey:

Red Bank | 732-945-0850
125 Half Mile Road, Suite 107
Red Bank, NJ 07701
  • Sales trading
  • Sales
New York:

New York | 800-896-9868
1133 Avenue of the Americas
27th Floor
New York, NY 10036
  • Research
  • Sales trading
  • Sales
  • Structured finance
North Carolina:

Charlotte | 704-954-1000
200 South College Street
Suite 750
Charlotte, NC 28202
  • Sales trading
  • Sales
  • Structured finance
Pennsylvania:

Philadelphia | 215-854-6428
Two Penn Center
Suite 200
Philadelphia, PA 19102
  • Municipal healthcare finance
South Carolina:

Mt. Pleasant | 843-849-0535
885 Johnnie Dodds Blvd.
Mt. Pleasant, SC 29401
  • Sales
Tennessee:

Nashville | 615-340-8300
2525 West End Ave.
14th Floor
Nashville, TN 37203
  • Research
  • Sales
Virginia:

Richmond (BB&T Capital Markets Headquarters) | 800-552-7757
901 E. Byrd Street
Richmond, VA 23219
  • Research
  • Investment banking
  • Sales trading
  • Sales
  • Structured finance

Richmond | 804-649-3900
901 E. Byrd Street, Suite 300
Richmond, VA 23219
  • Fixed income
  • Sales trading
  • Sales
  • Research

Reston | 703-471-8500
Windsor Group
One Discovery Square
12010 Sunset Hills Road
Suite 700
Reston, VA 20190
  • Investment banking

McLean, VA| 703-761-2800
8200 Greensboro Drive
Suite 825
McLean, VA 22102
  • Research

 

Cash Management & Disbursement
BB&T Treasury Management Inquiries: 800-810-5625

Client Support: 800-774-8179
Email
  • General inquiries
  • ACH
  • CashManager OnLine®
  • CD ROM Check Imaging
  • Lockbox services
  • OnSite deposit
  • TaxChoice

 

Commercial Lending Offices
Corporate Lending Services 336-733-2752
Email
  • Large corporate credit and syndications

 

Corporate Trust
Institutional Trust Services 800-682-6902
ext. 64606
Email
  • Investment management
  • Employee benefit plans
  • Specialty benefit services
  • Investment advisory services
  • Philanthropic services
  • Corporate trust services

 

Credit and Check Cards
Check Cards 800-226-5228
24 hours a day, 7 days a week. Associates are available from 6:00 am until midnight Eastern Time
  • General inquires about your BB&T ATM or check card
  • Report lost or stolen cards
  • Activate your BB&T check card
Credit Cards 800-397-1253
Customer Service Fax: 252-296-7018
Bulk Maintenance Request Fax: 252-296-7145
  • Report lost or stolen card
  • Make balance inquiries
  • Request a credit line increase
  • Ask general questions
Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340

Inquiries:
PO Box 200
Wilson, NC 27893

Credit Card Connection Support 800-397-1253
  • Password and user ID help
  • Credit Card Connection technical support
Logon to Credit Card Connection

 

Employee Benefits
Employee Benefits Small Group Specialists Email
  • Group medical (for 10 and less employees)
  • Ancillary group products
  • Life, dental, long-term disability, and short term disability
  • Section 125 plans
Regional Offices:
  • Georgia – Alpharetta | 770-763-5900
  • Georgia – All Others | 770-868-2513
  • Kentucky | 859-422-3874
  • Tennessee | 423-648-7263
  • Maryland | 301-644-6558
  • North Carolina | 252-727-7951
  • South Carolina | 864-672-1373
  • Virginia – Southwest | 276-666-3621
  • Virginia – All Others | 540-665-4305
  • West Virginia | 304-340-6962

 

Insurance
Preferred Business Sales Center 877-643-6227
Email
  • Small business
  • Property
  • General liability
  • Business auto
  • Workers compensation
Claims Center 800-990-4228
Email
  • Claims

 

International Services
International Customer Service Desk
866-228-4685
336-605-1560

Email
Foreign Exchange Trading Desk 800-240-2147
  • Letters of credit
  • Collections
  • Foreign exchange
  • Foreign money orders
  • Wire transfers
Regional Offices:
  • Charlotte, NC - Headquarters | 704-954-1338
  • Atlanta, GA | 404-422-5104
  • Greensboro, NC | 336-605-1583
  • Richmond, VA | 804-787-1315

 

Loans, Lines, and Leasing
BB&T Commercial Finance Locate a Local Commercial Lending Office
  • Asset-based lending
  • Factoring
Commercial Lending Locate a Local Commercial Lending Office
  • General inquires about commercial lending
BB&T Equipment Finance 800-213-9468
Email
  • Equipment loans and leases
  • Payoff information
  • Title information
Inquiries:
BB&T Equipment Finance
PO Box 31273
Charlotte, NC 28231

Sales Finance | Dealer Services 888-411-2258
Email
  • General inquiries
Mail payments to:
BB&T Dealer Services
PO Box 2306
Wilson, NC 27894

Small Business Lending Locate a Local Commercial Lending Office
  • General inquires about small business lending

 

Merchant Services
Merchant Services 877-672-4228
Email
  • Account maintenance
  • Order supplies
  • Terminal assistance
  • Repair, supply, and retrieval requests
  • Charge-backs
  • General inquiries
Maintenance requests:
PO Box 698
Wilson, NC 27893

Merchant Connection Support 877-672-4228
  • Password and user ID issues
Logon to Merchant Connection

Enroll in Merchant Connection

 

Payroll Services
BB&T Payroll Services 877-228-7765
Email
8:00 am - 5:00 pm Eastern Time, Monday through Friday
  • Payroll processing
  • New-hire reporting
  • Tax services

Customer Complaints?

Has something happened to you at BB&T that you feel wasn’t handled well? If so, we want to know. BB&T has dedicated associates to receive your complaint and ensure that your concerns are investigated, addressed, and responded to in a timely manner.

  • Call us
    888-628-3926 Associates are available Monday-Thursday 9:00-5:00 ET and Friday 9:00-6:00 ET.

  • Email us
    CEOLINE@bbandt.com

  • Mail us
    BB&T, Attn: CEO Line
    PO Box 632, Whiteville, NC 28472

We will begin reviewing your concern as soon as it is received by our associates. Because we want to fully investigate your concern, it may take up to 15 business days to respond from the date we receive your complaint.

Not a BB&T Client?

We would love to talk to you. Please send an email with your inquiry. An automatic response email will be sent, confirming receipt of your message. A dedicated BB&T representative will respond to your inquiry within a few business days.

Contact Us

Send us an email

or call 800-BANK-BBT

(800-226-5228).

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