Change of Address

We make it easy to change addresses for your BB&T accounts.

For BB&T Accounts

Online

Send your new contact information through the Secure Message Center in online banking.

By Phone

Call BB&T Phone24 at 800-BANK-BBT (800-226-5228) and select one of your BB&T accounts, then select 0 to speak with a client service representative.

Associates are available to assist you 7 days a week from 6 am until midnight ET.

By Mail

Complete the change of address information on the back of your account statement and mail it according to the instructions.

In Person

For Mortgage Loans

Online

Send your new contact information through the Secure Message Center in online banking.

By Phone

Call the BB&T Mortgage Servicing Center at 800-295-5744 and speak with a client service representative.

Associates are available to assist you Monday through Friday between 8:30 am and 5 pm ET.

By Mail

Complete the change of address information form located in your mortgage coupon book and mail it according to the instructions.

In Person

For BB&T Stock or Dividend Reinvestment Accounts Online

Online

Shareholder address changes cannot be made by email or telephone. You may be able to change your address through BB&T Online Shareholder Services. Select Change Account Information from the top navigation bar.

By Mail

BB&T Shareholder Services
150 S. Stratford, Suite 300
Winston-Salem, NC 27104

In Person

Change your address in person at your local financial center.

Contact Us

Send us an email

or call 800-BANK-BBT

(800-226-5228).

Locations

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