Customer Service

We're here to help. In our customer service section you'll find information you need to get in touch with us, tools that let you take care of your own accounts and answers to some of the most frequently asked questions about our services.

By Phone

BB&T Phone24 is our automated telephone banking service, available 24 hours a day, 7 days a week. You'll have instant access to the latest information on your checking, savings, credit lines, credit cards, CDs and almost any type of account.

Just call: 800-BANK-BBT (800-226-5228)
Support for BB&T Online® Banking: 888-228-6654

Contact information for personal clients
Contact information for business clients

Self Service
Switch to BB&T

If you're looking for a new bank, we've made it easy to switch your accounts to BB&T.

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Frequently Asked Questions

Answers to your questions about our services and our company.

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Understanding Fees


BB&T gives you the tools you need to plan for a secure future. Our online financial calculators can help you answer common financial planning questions, such as planning for college, planning for retirement, and determining what you can afford when buying a home.

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Get Assistance

By Phone

Call BB&T Phone24 at 800-BANK-BBT (800-226-5228)

Contact Us

Call 800-BANK-BBT



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