Understanding Fees

Learn About Fees

Understand overdraft and other fees and learn how you can avoid them.

What are overdrafts and returned items?
An overdraft occurs when you spend more money than you have available in your account. Upon review, BB&T may choose to pay an item on your behalf. If BB&T pays this item for you, it is called an overdraft. If BB&T does not pay this item for you, it will be returned unpaid and called a returned item.
What is Overdraft Review?
Overdraft review is a process that enables BB&T to consider authorizing and paying items when sufficient funds are not available in your account. This process applies to checking, savings and money market accounts. If BB&T decides to pay the overdrawn items, you will not incur additional returned check fees from merchants, and/or your ATM withdrawals and debit card purchases will not be declined. However, you will be charged a $36 overdraft fee for every item that BB&T pays.
How does BB&T decide whether to pay an overdraft item?

A variety of factors are considered in the overdraft review process, including your:

  • Account standing
  • Deposit frequency
  • Overdraft history

You may choose to opt-in or opt-out of the Overdraft Review process. This process is different for consumer and business accounts. Please see clarification questions below for each type of account.

How does Overdraft Review work for consumer accounts?

BB&T separates transactions into two categories when applying Overdraft Review for consumer accounts: (1) one-time or everyday debit card transactions and ATM withdrawals, and (2) checks, ACH, recurring debits and all other types of transfers and withdrawals.

You have the right to decide if you want to participate (opt-in), or not to participate (opt-out) in the Overdraft Review process. Participation in Overdraft Review does not guarantee that the bank will always authorize and pay your transactions and items. The bank retains the discretion to decline payment of items or transactions that will overdraw your account.

One-Time Debit Card Transactions and ATM Withdrawals

One-time or everyday debit card transactions and ATM withdrawals are not automatically subject to the Overdraft Review process. They are considered opted-out. However, you may opt-in to Overdraft Review if you want the bank to consider paying these types of transactions. If you opt-in, a fee will apply if the transaction is paid (Overdraft Fee). The specific fees are disclosed in the Personal Services Pricing Guide. If you do not opt-in, the bank will automatically decline or reject any transaction that would overdraw your account.

To opt-in or opt-out of Overdraft Review for one-time debit card transactions and ATM withdrawals, you may:

  • Call 800-BANK BBT (800-226-5228).
  • Visit BBT.com/overdraftchanges.
  • Log on to online banking.
  • Stop by your local BB&T financial center.
  • Access a BB&T24 ATM (ATMs owned and operated by BB&T).

You may revoke your decision at any time by notifying the bank through the same channels listed above. Your decision will be effective the next business day for all transactions initiated after the effective date. Clients who opt-in at a BB&T24 ATM are subject to a different time as disclosed at the ATM.

Checks, ACH and Other Withdrawals

Checks, ACH, recurring debit card transactions and all other types of transfers and withdrawals are automatically subject to the Overdraft Review process and are considered opted-in. You may choose to opt-out of the Overdraft Review process for checks, ACHs, and recurring debit card transactions. If you opt-out, all of your checks, ACH, recurring debits and all other transfers and withdrawals will be returned unpaid or declined. Regardless of whether you are opted-in or out, fees will apply when items are presented through Overdraft Review. A $36.00 Overdraft Fee or Returned Item Fee may be assessed to your account.

To opt-out or opt-in of Overdraft Review for Checks, ACH, recurring debit card transactions, you may:

  • Call 800-BANK BBT (800-226-5228).
  • Visit BBT.com/overdraftchanges.
  • Log on to online banking.
  • Stop by your local BB&T financial center.

You may revoke your decision at any time by notifying the bank through the same channels listed above. Your decision will be effective the next business day for all transactions initiated after the effective date.

How does Overdraft Review work for business accounts?
You can choose if you want to participate (opt-in), or not to participate (opt-out), in the Overdraft Review process. Participation in Overdraft Review does not guarantee that the bank will always authorize and pay your transactions and items. The bank retains the discretion to decline payment of items or transactions that will overdraw your account.

At account opening, your business account is automatically subject to Overdraft Review and considered opted-in. If you wish to opt-out of Overdraft Review, you must notify the bank. If you opt-out, all of your transactions and withdrawals will be returned unpaid or declined when sufficient funds are not available. Regardless of whether you are opted-in or out, fees will apply when items are presented through Overdraft Review. A $36.00 Overdraft Fee or Returned Item Fee may be assessed to your account.

To opt-out or opt-in to Overdraft Review, you may:

  • Call 800-BANK BBT (800-226-5228).
  • Stop by your local BB&T financial center.

You may revoke this decision at any time. Your decision to opt-out or opt-in to Overdraft Review will be effective the next business day for all transactions initiated after the effective date.

Who is responsible when my account is overdrawn?

It is your responsibility to know when your account is overdrawn and to immediately repay BB&T or deposit sufficient funds into your account to cover the overdraft and any related fees. As a courtesy to you, BB&T will notify you by mail when an overdraft occurs. We recommend also signing up for BB&T OnLine® to monitor your account balance 24/7. Through BB&T OnLine you can also enroll in Alerts, and get notified via email or text message about overdrafts and other important account activity.

Unresolved overdrafts may result in additional overdraft activity and related fees as permitted by state law.

What is an ATM fee?
An ATM fee is charged when you make transactions at an ATM that BB&T does not own. You may also be charged a fee by the financial institution that owns the ATM you are using. To avoid ATM fees, just use any of the over 2,400 convenient BB&T ATMs free of charge.
Is there a fee for calling BB&T Phone24?

Our free automated telephone banking service is available 24 hours a day, 7 days a week. Use our automated service to make funds transfers and access information on your checking, savings, credit lines, credit cards and CDs. Just call 800-BANK-BBT (800-226-5228).

If you wish to speak with a Client Service Associate, you may be charged a fee. To speak with an Associate, simply press 0 after selecting one of your BB&T accounts. Refer to the table below for fee information.

BB&T Phone24 Fees
Automated Inquiries No Charge
Person-to-Person Inquiries:
Elite Gold clients No Charge
Classic Banking clients $2 per call in excess of five per statement cycle
All other clients $2 per call in excess of two per statement cycle
Funds Transfers
Through BB&T Phone24 automated service No Charge
Through BB&T Phone24 person-to-person $2 Each
In-branch transfers $2 Each
What are Monthly Maintenance fees?
Maintenance fees are charged to cover the cost associated with providing you account features and services. We offer many deposit account options that can help you reduce maintenance fees.
What are Transaction Activity fees? (For Business Clients Only)

Transaction activity refers to your monthly combined items such as checks paid, deposits, ACH debits and credits, online bill payments and check card transactions.1 Transaction activity fees may apply if you exceed the maximum allowable combined items for the month. BB&T offers many business checking accounts with a wide range of activity levels designed to fit your business needs.

1Signature (non-PIN) Business Check Card purchases (debits) are not included in the combined item count and do not incur a per-debit activity fee, thus allowing you additional banking transactions without the transaction activity fees.

What is an Uncollected Funds charge? (For Business Clients Only)
When determining the balance of collected funds in your account, we will determine and assign a collection period to each item deposited in the account. Certain business deposit accounts (generally those used by large businesses) may incur a monthly charge for the use of uncollected funds.
What are Employee Check Cashing fees? (For Business Clients Only)

As a business client of BB&T we allow your employees to use our financial centers to cash their payroll check. If your employee is not a BB&T deposit client they will be charged an $8 check cashing fee for checks $50 or greater. You can help your employees avoid this fee by taking advantage of our BB&T@Work program1 which provides banking benefits such as bonus rates on savings and select CDs,2 loan discounts3 and more. For @Work accounts, the maintenance fee can be waived when a direct deposit of $100 or more is made each monthly statement cycle.1

1Waived maintenance fee when you set up and maintain a monthly direct deposit of $100 or greater. In addition to direct deposit, other options for avoiding monthly fees are available. Visit your local BB&T financial center or speak to a BB&T representative for details.
2A penalty may be imposed for early withdrawal from CDs.
3Loans subject to credit approval. Equal Housing Lender Equal Housing Lender. BB&T Member FDIC.

Avoiding Fees

Learn about what you can do to protect and monitor your accounts and avoid fees.

What is Overdraft Protection?

Overdraft protection is a tool that can help you avoid Overdraft and Returned Item fees by:

  • Providing a source of funds that can be linked to your checking account and transferred between accounts manually or automatically.
  • Allowing you to initiate personal transfers of any amount up to your available overdraft protection account balance or credit limit when your checking account balance gets low.
What overdraft protection options are available?

Available overdraft protection1 options include:


Personal Account Options:

Business Account Options:

Each time funds are automatically transferred from your overdraft protection account to your checking account, an Automatic Overdraft Protection Transfer Fee will apply. To avoid the transfer fee, transfer funds from your overdraft protection account to your checking account before an overdraft occurs.

1Overdraft protection is an available service. Interest or finance charges apply for funds transferred from BB&T Constant Credit Accounts, BB&T Visa Platinum Credit Cards and BB&T Home Equity Lines. However, you can minimize these charges by quickly paying off the transferred balances.

2Account balance in your BB&T eSavings account may not always reflect the amount of available funds for Debit Card purchases presented for authorization.

3Subject to credit approval.

4Credit cards subject to credit approval.
5Loans subject to credit approval. Equal Housing Lender Equal Housing Lender

6Certain product exclusions apply. See a BB&T Relationship Banker for details.

What does BB&T offer to help me monitor my accounts more closely?

We provide many convenient ways to help you monitor you accounts including:


BB&T Mobile Banking

  • Monitor your account balances.
  • Transfer funds between accounts.
  • View your transaction history.

BB&T Alerts

  • Get text message or email account balance and transaction notifications, including low balance alerts.
  • Choose the type and frequency of notifications that you receive.

BB&T OnLine®


Access your accounts, make transfers and pay bills 24/7.


And you can always call BB&T Phone24 at 800-BANK-BBT (800-226-5228)

Understanding Deposits and Balances

Know how and when BB&T makes funds available to you and what the different terms for "balance" mean.

After I make a deposit when are the funds available?

Generally, funds are made available to you based on the type of deposit made. When depositing at the teller line, the following availability schedules apply:

  • BB&T Checks and Electronic Items – Available to you during nightly processing on the business day that BB&T receives the deposit.
  • Non-BB&T Checks, Cashier’s, Official and Government Checks – Available to you on the first business day after BB&T receives the deposit.
  • Cash and Wire Transfers – Available to you immediately.
  • ACH Items – Available the effective date of the deposit.

What is the business day cut-off time?

BB&T offers full-day banking and any deposit you make during operating hours on a business day will be considered deposited on that day. Any deposit made on a non-business day, such as Saturday, Sunday, or federal holiday, will be considered made on the next business day. In general, for consumer and small business accounts, the first $100 of your deposit will be made available immediately and the remainder according to the schedule listed in the answer to the question "When I make a deposit when are the funds available?" above.

Are my funds always available according to this schedule?

In some cases, the funds you deposit by check may be delayed for up to two business days after the day of your deposit. For these cases, you will be given a total of $200 per deposit being held during nightly processing on the business day of your deposit. In other cases, a longer hold may be placed on your deposit. When a longer hold is placed, no funds will be available from your deposit until the hold is released. You will be notified if your availability is delayed and when the funds will be available.

What is Available Balance?

This balance is the amount of available money that you have in your account for making payments and withdrawals. This balance includes adjustments for deposits or electronic transactions (such as check card purchases) that were sent for authorization, but have not yet posted to your account. It does not include any checks written by you, online bill payment checks, or other debits that have not been presented to BB&T for payment.

What is Posted Balance?

This is the balance after all transactions have been posted to your account at the end of each business day.

What are Pending Transactions?

These are typically electronic or check card transactions that you have made but have not yet posted to your account. Deducting these transactions from, or adding any deposits or credits to your Posted Balance, gives you your Available Balance. You should be aware that funds being held for electronic transactions previously sent for authorization are held for three business days. If the transaction is not submitted within those three business days, BB&T will release the amount being held.

Extra fees are easy to avoid by keeping an accurate record of your transactions and monitoring your accounts. Use the information here and the following tools to help you stay on top of your finances and avoid fees.

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