BB&T is in the process of implementing system enhancements to further secure your sensitive account information. We will implement a series of new features that will impact how you access your account information and interact with certain pages and elements within BB&T OnLine. BB&T is dedicated to protecting your account information with the latest technology available.
Security Questions...Another Way To Protect Your Information: We will ask you to create security questions that only BB&T and you will know in order to verify your identity. You will set up your security verification questions initially, and then you will be presented with them at random when you access your account information and or make certain transactions within BB&T Online. These security questions help us protect your account information and further secure Bill Payments and Transfers.
Frequently Asked Questions
What is the new security feature?
BB&T is implementing a new security feature in BB&T OnLine that adds an extra layer of protection to your online account. The new security feature includes questions and answers that are personalized by you, creating additional security to protect your account from unauthorized use.
When will the changes take place?
The changes will take place in the next few weeks.
How does the new feature work?
To verify your identity, we will ask you to choose security questions and create personalized answers that only you and BB&T will know. Initially, you will set up your security questions and answers. At a later date, you may be prompted to answer them when you logon to BB&T OnLine.
What if I do not have time to register today?
You may register right away or register later when it is more convenient.
Do I have to answer the security questions every time I log on to BB&T OnLine?
Just as each client is unique, each client's experience will also be unique. The majority of our clients will not have to answer security questions each time they log on. It is possible, yet unlikely.
Will my user ID and password remain the same?
Yes, your user ID and password will remain the same.
Which clients will be affected?
The new security feature will affect all Online Banking users.
Can I change my questions and answers after I save them?
Yes, you can choose new security questions and change your answers at any time. To make changes, go to the Customer Service tab in OnLine Banking. Under Account Settings, choose the Change Security Questions. You will have the option to change your questions and answers on this screen.
What if I forget the answer to one of my questions?
Call BB&T Online Support at 888-BBT-ONLINE (888-228-6654) for assistance.
What should I do if I am locked out of my account?
Call BB&T Online Support at 888-BBT-ONLINE (888-228-6654) for assistance.
Learn More About BB&T Security
Visit our Privacy & Security section of BBT.com to learn more about what BB&T does to protect your personal and sensitive information.
Please note that BB&T will never ask you for any sensitive information through email. Any changes to your online ID, password or PIN should only be made from the BB&T website. Never respond to email or pop-up boxes requesting personal information such as account number and PIN, or your online ID and password.
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