BB&T Mobile Frequently Asked Questions

General Questions

Mobile Banking Enrollment

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BBT.com—Mobile Website

What is BB&T Mobile Web?

Mobile Web is a secure mobile banking website you access from your cell phone or mobile device at any time of the day, every day. Simply logon to BBT.com from your mobile browser. BB&T Mobile Web allows you to:

  • Check your account balances
  • Review recent account activity
  • Search for account transactions based on amount, date or check number
  • Transfer money between accounts
  • Pay bills, edit scheduled payments and view payment history
  • Search for BB&T branch and ATM locations
What do I need to use Mobile Web?

To access BB&T Mobile Web, you must have:

  1. Active BB&T Online account
  2. Mobile device that supports web browsing
  3. Wireless data plan with your mobile carrier or access to Wi-Fi connection
How do I access BB&T Mobile Web?

From your mobile phone browser, type in BBT.com and then log on using your online banking User ID and Password. You may be presented with a security question when logging on to Mobile Web for the first time. The security questions are the questions you set up when you enrolled in online banking.

Why was I asked a security question?
Authentication is an integral part of the security of Mobile Web, which uses the same security standards as online banking. Security questions are questions and answers that only BB&T and you will know in order to verify your identity.
How do I view my account balances?
Log on to BBT.com and you will see the My Accounts overview page which displays a list of your accounts and balances. You can return to this page at any time by selecting Accounts from the menu at the top of the screen.
How do I view details of my account transactions?
Log on to BBT.com and click on any of the accounts listed on the My Accounts page to view account activity. The Account Activity page will display posted and pending transactions, beginning with the most recent transaction. By clicking on an account transaction, you can see the details for that specific transaction.
How do I search for account transactions?
Log on to BBT.com and select Search from the menu at the top of the screen and choose your account. You can search for transactions based on amount, check number or date range.
How do I make payments?
Log on to BBT.com and select Payments from the menu at the top of the screen. Select Pay Bills and choose an existing payee. Select the account the payment will be generated from and enter the amount and the send date to complete your payment. Bill payments can only be made to existing online banking payees. To add a new payee to your account, go to BBT.com and log on to online banking and go to Bill Payment.
How do I transfer funds between my accounts?
After logging on to BBT.com, select the Transfer option from the menu at the top of the screen. You select the accounts to transfer between, enter an amount, verify your transfer and submit.
How do I find BB&T branch offices and ATM locations?
You can search for BB&T branch offices and ATMs by selecting the Locations option from the menu at the top of the screen. The BB&T branch locator provides a listing of the nearest BB&T branch and ATM locations according to the GPS coordinates of your mobile device. If GPS is not allowed from your device, you can still find nearby locations by entering a City/State or ZIP Code in the locations search bar at the top of the screen. Choose a BB&T location and select turn-by-turn directions or a map overview to guide you to your destination.

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