BB&T Alerts

1. Go to bbt.com and log on to online banking.
2. Click on the Alerts tab.
3. Enter a mobile number and/or email address where you would like to receive alerts.
4. A unique verification code will be sent to identify your mobile phone number or email address and associate it with your account.
5. Verify your mobile number and/or email address:

Mobile number: respond YES to the verification text message you receive from 69228 (MYBBT).

Email address: enter the verification code you receive from alerts@message.bbt.com exactly as it appears (code is case sensitive) in the verification code box on the enrollment screen.

6. Select the account(s).

Note: If you prefer to set up your alerts at a later date, click the Set Alerts Later link to skip this step but still complete your enrollment.

7. Choose alerts for each account.

Real–time alerts are sent to you as soon as the alert is triggered. For example, if you withdraw cash at an ATM and you exceed the limit you have set in the Debit/Withdrawal Threshold Exceeded alert, an alert will be sent immediately.

Daily alerts are based on overnight processing. Certain real–time alerts may be delivered again as part of the overnight delivery processing.

Daily Alert Notification Schedule

Daily Alerts display your Posted Balance, which is the actual amount of money posted in your account, and real–time Alerts display your Available Balance, which is the amount of money you have to draw upon. Your Available Balance does not include funds that are being held. For example, only the first $100 of a pending ATM deposit is immediately available and included in the Available Balance.

The Posted Balance is updated once each day, at night, Monday through Friday. The Available Balance can change throughout the day as you make deposits or withdrawals, or use ATMs or your BB&T Check Card.

Secure Registration Process – The unique verification code required to verify your email address or mobile device's phone number. This code associates your email address and/or mobile device's phone number with your account. In addition to the security measure, this verification lets you know your email address or mobile device's phone number was successfully entered into the system.

No Identifiable Information – No Alert is returned with any personally identifiable information, such as your full account number, PIN, or email or personal address. Your User ID and Password will never be included in any of the text messages you receive from BB&T.

You can change your email address and mobile number in your Email and Mobile Settings under the Alerts tab. Click on the Edit icon for the email or mobile number you want to change. Enter the new email address or mobile number. Verify your new email or mobile number. After completing the verification process, your alerts will automatically be sent to the new email address or mobile number. You can verify your alert settings in Manage Alerts under the Alerts tab.

1. From the Alerts tab in online banking, go to Manage Alerts. Expand the alert you want to stop receiving and uncheck your contacts. Next, click Submit to save your changes.
2. From the Alerts tab in online banking, go to Email and Mobile Settings and delete your email address and/or mobile number.
3. Text STOP 69228 (MYBBT) to turn off alerts and mobile banking capabilities from your mobile device. STOP works only for mobile devices, not email addresses.

BB&T will never send full account numbers or other personal information in a BB&T Alert message. If your mobile device is lost or stolen, no one can access your account without knowing your unique user ID and password.

In the unfortunate event your mobile device is either lost or stolen, report it immediately to your mobile carrier. Next, immediately log on to online banking and delete the lost or stolen mobile number in Email and Mobile Settings under the Alerts tab. You can also call BB&T Phone24 at 800-BANK-BBT (800-226-5228) to have your mobile number deleted.

Verification through email:

1. Check your spam or junk filter folder in your email account to see if the validation email is there. Some email providers including AOL^®, Yahoo!^®, and MSN^® may not deliver the confirmation email you'll need to complete the registration process. Please add alerts@message.bbt.com to your list of preferred senders in your email preferences.
2. Have the verification code resent to your email by clicking the Resend link located next to your email address in Email and Mobile Settings under the Alerts tab.
3. If you still do not receive the verification code, please contact BB&T Phone24 for assistance at 800-BANK-BBT (800-226-5228).

Verification through a mobile device:

1. Verify your mobile device is turned on, and able to receive text messages.
2. Have the verification code resent to your mobile device by clicking the Resend link located next to your mobile number in Email and Mobile Settings
3. Contact your mobile carrier and make sure your mobile device is not blocked from sending and receiving SMS text messages to and from short codes. 69228 (MYBBT) is a short code.
4. Confirm with your mobile carrier you have text messaging service.
5. If you still do not receive the verification code, please contact BB&T Phone24 for assistance at 800-BANK-BBT (800-226-5228).