Online banking designed with you in mind. Take a quick video tour.
With a clean design, simple navigation and all the features and functionality you’ve come to expect, BB&T Online® banking lets you manage your accounts, pay bills, transfer funds and more at your convenience.
Manage Your Accounts
BB&T is committed to protecting your personal information and financial data. We guard your online accounts with:
Learn about identity theft and BB&T Identity Protection.
Online banking is a web-based service that provides you a safe and convenient way to do your banking. You can bank online from anywhere you have Internet access. With online banking, you can check balances, transfer funds, view images of deposit slips, posted checks and statements, pay bills, send and receive secure messages, order checks and supplies and much more.
Online banking is a free service for all BB&T clients. However, you may incur a service fee if you choose to use optional features such as accessing your accounts online through Intuit® Quicken® or Intuit® QuickBooks®. See the table below for a description of monthly fees.
|Unlimited payments and transfers||Free|
|Quicken access fee||$7.95 per month|
|QuickBooks access fee||$14.95 per month|
Click Enroll Now on the right side of the BB&T home page. If you already have an account with BB&T, you will need your account information and Social Security number.
If you do not have an account with BB&T, but would like to open an account, you can open a checking, savings or home equity line of credit online. Follow the prompts for a quick enrollment that should take you less than five minutes. When your enrollment is complete and you have been approved, you will have immediate access to online banking and be able to enjoy great features like free payments and transfers.
Yes. Our top priority is to ensure the security of your personal and financial information online. Details are available on the Security Central section of our website.
You can access online banking using your smartphone, tablet or personal computer, as long as your device has Internet access. Online banking will automatically adjust to fit the screen size of any device.
You can view the following personal accounts with online banking:
Yes, new accounts will be automatically added to your online banking profile. If you do not wish to view the new account online, please contact online banking support through your Secure Message Center in online banking.
If you forget your user ID, call online banking support at 888-BBT-ONLINE (888-228-6654) for assistance.
If you forget your password, you can reset it online by clicking the Forgot your password link beside the Password field on the online banking logon page. You will need to have your ATM or debit card, PIN, ZIP code and your user ID available to reset your password. You may also call online banking support at 888-BBT-ONLINE (888-228-6654) for assistance.
If you want to change your user ID or password, click Edit My Profile on the Customer Service menu and click Change User ID or Change Password.
As a security precaution, it is a good idea to refresh your user ID and password once a quarter.
Read the Online Banking Disclosures.
For questions regarding online issues, you can send a secure message through online banking. You can also contact online banking support at 888-BBT-ONLINE (888-228-6654), Monday through Saturday from 6 am to midnight ET for assistance.
For questions regarding account information, you can contact customer service at 800-BANK-BBT (800-226-5228). Our automated phone service is available 24/7. Associates are available to assist you from 6 am until midnight ET.
The Secure Message Center is an online banking feature that allows you to ask questions and receive information about your BB&T account. It is available for all BB&T account holders.
Messages that are sent and received through the Secure Message Center are secure because the messages never leave the BB&T servers. The messages are sent and viewed within your online banking account, so the only way to send and receive the messages is to log on to online banking.
Alerts enable anyone with an online banking account to receive information on account balances and transactions. Set alerts on the account activities most important to you. You can receive alerts by email or text message and in either English or Spanish. Alerts can be added, modified or deleted anytime.
|Daily Balance||Account balance on a daily basis.||Daily|
|Weekly Balance||Account balance once a week.||Friday|
|Low Balance||Account balance below a predefined minimum balance. You define a minimum dollar value above $1.||Daily & Real-time|
|Zero/Negative Balance||Account balance is at zero or a negative amount.||Daily & Real-time|
|Debit/Withdrawal Threshold||A debit or withdrawal posted in your account greater than the predefined maximum. You define a maximum dollar value above $1.||Daily & Real-time|
|Deposit Threshold||A deposit greater than the predefined minimum posted in your account. You may define a minimum dollar value of $1 or greater.||Daily|
|Checks Cleared||All checks that cleared in your account the previous day.||Daily|
|Returned Item/Overdraft Fee||A Returned Item or Overdraft fee is charged to your account.||Daily|
|Deposit Correction Notice||A deposit correction has been applied to your account.||Daily|
|Online Statement Notification||A statement in online banking is available for viewing. An online statement alert can be requested for checking, savings, credit card, direct retail lending (DRL) and sales finance statements.||Daily|
|Online Banking Profile Changed||A change is made to your online banking profile.||Real-time|
|Secure Message||A new message is posted to your inbox in the online banking Secure Message Center.||Real-time|
|First Bill Payment Scheduled||Your first online bill payment is scheduled.||Real-time|
|Recipient Alert||A recipient has been added, changed or deleted in Payments & Transfers.||Real-time|
|Bill Payment Scheduled for Recipient||A bill payment has been scheduled for a recipient. You select the recipients for which you would like to receive an alert.||Daily|
|Scheduled Bill Payment Failed to Process||All scheduled payments that failed to process on your account the previous day.||Daily|
|Repeating Bill Payment Expiring||There is only one remaining payment scheduled for a repeating bill payment.||Real-time|
Credit Card Alerts
|Credit Card Payment Due||A credit card payment is due. The alert includes the card’s current balance, minimum payment due and the payment due date.||Monthly|
|Credit Card Payment Posted||All payments that were posted to your credit card account the previous day.||Daily|
|Single Transaction Exceeded||A credit card transaction is posted in your account greater than the predefined maximum. You may define a maximum dollar value above $1.||Daily|
|Current Balance Approaching Credit Limit||Your credit card balance approaches a predefined minimum balance. You may define a minimum dollar value above $1.||Daily|
Real-time alerts are sent to you as soon as the alert is triggered. For example, if you withdraw cash at an ATM and you exceed the limit you have set in the Debit/Withdrawal Threshold Exceeded alert, an alert will be sent to you immediately.
Daily alerts are based on overnight processing. Certain real-time alerts may be delivered again through the overnight delivery processing schedule.
Daily Alert Notification Schedule
|Account transaction occurs on:||Alert will be sent the morning of:|
|Saturday or Sunday||Tuesday|
|Holiday (any day of the week)||Second business day following the holiday|
BB&T is very concerned about the safety and privacy of your information and is committed to security. The alerts service uses advanced encryption technology to prevent unauthorized access to your personal information. In addition, BB&&T will never share your full account numbers, Personal Identification Number (PIN), email address, user ID or password in an alert message.
BB&T does not charge you a fee to use or access the alerts service. Messages and data rates may apply from your mobile provider. Check your text message/data plan and contact your mobile provider with any questions regarding your plan.
Making a payment online is automatically included with online banking. You may use the bill payment service through online banking, Quicken and QuickBooks. If you use Quicken or Quickbooks, fees may apply.
Your bill payments will be sent to the recipients that you designate, either as a paper check or an electronic funds transfer. All bill payments made are covered by our Online Bill Payment Guarantee.
BB&T uses two bill payment types: electronic and paper check. For recipients who do not accept electronic payments, a paper check will be sent by US Mail and the funds are withdrawn from your account after the recipient deposits the check.
For electronic payments, funds are held on the Send on date and withdrawn on the Deliver by date, which is within two business days for recipients who accept electronic payments.
For paper check payments, the paper check will be sent by US Mail and the funds are withdrawn from your account after the recipient deposits the check.
If there is not enough money in your account on the Send On date, BB&T will cancel the payment. You will not incur an NSF fee, but your bill will not be paid. You will need to reschedule your payment when you have adequate funds available in your account.
Payments can be scheduled for up to one year in advance.
Payments can be made in any amount up to $100,000.
No, there is no limit.
A recipient can be any company, agency, organization or individual with an address that includes a valid US Postal Service ZIP code, including APO/FPO (military) addresses.
BB&T partners with a third-party provider to process and deliver payments. All support and claims issues are handled by BB&T. All claims and any client service issues should be directed to our online banking support at 888-BBT-ONLINE (888-228-6654). Online banking support hours are 6 am to midnight ET, seven days a week excluding Christmas Day, December 25.
Yes, you can transfer funds between certain BB&T accounts and your eligible accounts at another financial institution from Payments & Transfers, using our Outside Transfer Service. Fees may apply, and this feature is not available to all BB&T clients.
Transfers can be scheduled for up to one year in advance.
The funds should be credited to that account within three business days. If you qualify for Next Business Day service, you can transfer the funds using Expedited Delivery. The transfer cut-off time for both services is 7 pm ET.
You can make transfers to and from a wide range of BB&T accounts, but certain restrictions do apply.
|BB&T Account Type||Transfer From||Transfer To|
|Line of Credit||Yes||Yes|
|Retail Credit Card||Yes||Yes|
|Government Benefits Card||Yes||No|
|BB&T CollegeWealth 529 Savings||No||Yes|
|Health Savings Account (HSA)||Yes||Yes|
For transfers between your BB&T accounts, you may transfer up to $1 million in a single transfer, unless you are limited by the account type.
See the chart below for transfer limits between BB&T and another bank.
|Standard Three Business Day Outbound||$5,000||$5,000||$12,500|
|Standard Three Business Day Inbound||$5,000||$5,000||$12,500|
|Next Business Day Outbound3||$5,000||$5,000||$12,500|
|Next Business Day Inbound3||$5,000||$5,000||$12,500|
3Client must qualify for Next Business Day Service. Fees may apply.
We support the OFX Direct Connect service that allows you to access your online banking information using any accounting software, as long as it is OFX compatible. Please check with your accounting software vendor to determine compatibility.
Additionally, BB&T supports exports of CSV files, which may then be imported into your accounting software.
You can access your information directly from online banking through Quicken or QuickBooks using the OFX Direct Connect service. You can also pay bills online using Quicken or QuickBooks. A monthly service fee may be assessed to use these services.
Online banking supports the current version and the two previous versions of Quicken Windows and Quicken Mac, and the current version and the previous two versions of QuickBooks Windows and QuickBooks Mac. To view the systems requirements, visit Quicken or QuickBooks.
Note: A monthly service fee may be assessed to access your financial data through the OFX Direct Connect service.
You may access the following types of accounts through the OFX Direct Connect service:
Transaction history is available for 14 months through the OFX Direct Connect service.
To use online banking with your accounting software, you must have Internet access and an online banking user ID and password.
At this time, only the account owner can connect to the OFX Direct Connect service.
An online statement is an electronic Portable Document Format (PDF) file of your monthly account statement that can be viewed in online banking. You can save and print your statement. For legal purposes, a printed version of an online statement is the same as a paper statement mailed through the US Mail.
Your online statement is a PDF file, which can be opened with Adobe Reader. If you do not have this software, you can download it at no cost from www.adobe.com.
Current eligible accounts for online statements include:
Please note that you are not currently able to view your Smart Money or AMA (Asset Management Account) in your online statement.
You can view up to 24 months of previous statement history for any account type.
You can sign up to receive an email or text alert that will notify you when your online statement is available. Statement alerts are available for checking, savings, credit card and other accounts.