BB&T Overdraft Review - Personal Accounts








Frequently Asked Questions

Are all transactions grouped together in Overdraft Review?

No. Transactions are divided into two categories: 1) ATM and everyday debit card transactions; and 2) checks, ACH, bill payments, recurring debits and all other transactions.

What is an everyday or one-time debit card transaction?

An everyday or one-time debit card transaction is a one-time, non-recurring purchase or payment made with your debit card. Examples of this include purchasing gas, groceries, or other everyday items with your debit card.

What is a recurring debit?

A recurring debit is a transaction processed on a recurring basis as an automatic payment using your debit card number. An example is your monthly gym membership or utility payment.

What are the differences between the two categories of transactions in Overdraft Review?

For ATM and everyday debit card transactions, you are automatically opted out and DO NOT participate in Overdraft Review unless you notify us that you want to participate. For all other transactions, you are automatically opted in and DO participate in Overdraft Review unless you notify us that you do not want to participate.

What happens if I do not participate in the BB&T Overdraft Review process for everyday debit card transactions and ATM withdrawals that overdraw my account?

If you have not instructed BB&T to consider authorizing and paying everyday debit card transactions and ATM withdrawals that overdraw your account, these transactions will be declined if you do not have sufficient funds in your account and/or available overdraft protection, and you will not be able to complete your debit card transaction or ATM withdrawal. You will not be charged a fee.

What happens if I do not participate in the BB&T Overdraft Review process for other types of transactions that are not ATM or everyday debit card transactions?

For checks, ACH, bill payments, recurring debits and other transactions, your transaction will be declined or returned when you do not have sufficient funds in your account and/or available overdraft protection. You will incur a returned item fee.

When do I need to notify BB&T if I want to make a decision to opt in or opt out of the Overdraft Review process?

>After you review the BB&T Overdraft Decision Notice and information, you may notify BB&T. Your decision will be effective the next business day, for all transactions initiated after the effective date, and you can change your decision at any time by notifying BB&T.

How can I notify BB&T that I want to participate in the Overdraft Review process for everyday debit card transactions and ATM withdrawals that overdraw my account?

You may notify us by:

  • Calling 800-BANK-BBT (800-226-5228) and choosing option 1, then option 6
  • Visiting BBT.com/overdraftchanges
  • Stopping by your local BB&T financial center
  • Accessing a BB&T24 ATM (ATM owned and operated by BB&T)

What if I do not want BB&T to consider paying overdrafts on my check, ACH, recurring debit card and other transactions?

If you do not want us to authorize and pay overdrafts on check, ACH, recurring debit card and other transactions, please contact us by:

  • Calling 800-BANK-BBT (800-226-5228)
  • Stopping by your local BB&T financial center

What fees apply to the BB&T Overdraft Review process?

A $36 overdraft fee will apply for each item that BB&T authorizes and pays when you do not have sufficient funds in your account at the end of processing. In addition, your account may be subject to a negative account balance fee, as permitted by state law.

You will incur a returned item fee for checks, ACH, bill payments, recurring debits and other transactions not categorized as an ATM or everyday debit card transaction when these types of items are declined or returned.

Does BB&T limit overdraft fees?

Yes, BB&T limits overdraft charges to a maximum of six overdraft fees per day. In addition, if the overdrawn amount in your account is less than $5 at the end of processing, BB&T will waive any overdraft fees you would have incurred from transactions.

How can I avoid overdraft fees?

The best way to avoid overdraft fees is to closely monitor your account and keep accurate records of your transactions. You can do this by keeping a check register (available at any BB&T financial center) and listing all of your deposits and withdrawals (checks, ATM and debit card transactions, bill payments and other withdrawals). BB&T also provides a variety of free resources to help you monitor your spending, including online banking, BB&T Mobile banking,* BB&T Alerts,* and BB&T Phone24 (800-226-5228).

* Fees from your mobile or data carrier may apply.

Does BB&T offer overdraft protection options?

In addition to the BB&T Overdraft Review process, a variety of overdraft protection options are available to you. These include linking your checking account to a BB&T savings account, BB&T credit card,* Constant Credit** account, BB&T Preferred Line** or a BB&T Home Equity Line of Credit. ** If you overdraw your account, an automatic transfer is made in increments of $100 to cover your transaction, up to your available balance or credit limit. Transfer fees may apply, but these are typically less than the standard $36 overdraft fee.

*Credit cards issued by BB&T Financial , FSB, a subsidiary of BB&T Corporation and Member FDIC. Subject to credit approval.
** Subject to credit approval.

If I have one of the above overdraft protection options linked to my checking account, do I still need to decide whether or not to participate in Overdraft Review?

Yes. Even with overdraft protection linked to your checking account, it is possible that you might not have enough funds or credit available to cover a transaction. If you are opted in, your transaction can be considered for authorization or payment. If you are opted out, your transaction will be declined or returned.

Does BB&T always authorize and pay items that overdraw my account?

No. BB&T authorizes and pays items that overdraw your account at our discretion, and we have the right to not pay any overdrawn item. BB&T will authorize and pay these items based on your account history, spending patterns and other factors.

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