Email Encryption at BB&T

What is Cisco Registered Envelope Service?
Cisco Registered Envelope Service (CRES) is a web-based email program hosted by Cisco IronPort Systems, an industry-leading email security provider. CRES allows BB&T to securely send messages protected by strong digital encryption, and you to reply to us securely.

Back to top

How does Cisco Registered Envelope Service protect my confidential information?
There are two components to how Cisco Registered Envelope Service (CRES) protects your confidential information:

1. Electronic encryption - All messages are transmitted by a secure encrypted connection between your web browser and CRES. Any information shared through this connection cannot be viewed by others.
2. Secure passwords - Your information is protected by a password created by you and known only to you. You will create this password the first time you receive a secure message from BB&T via CRES. Before choosing a password, we recommend that you learn about creating strong passwords.

Back to top

What does BB&T consider to be confidential information?
Confidential information includes Social Security numbers, driver's license numbers, account numbers, medical information, personal identification numbers and other information that may be considered confidential based on its sensitivity or personal nature.

Back to top

Do I need any special software to view a Cisco Registered Envelope Service message sent by BB&T?
No. Cisco Registered Envelope Service can be used with any email program and any web browser that supports secure browsing.

Back to top

How can I ensure that an email I receive is actually from BB&T?
Each Cisco Registered Envelope Service (CRES) message you receive from BB&T contains a number of components designed to help identify messages as legitimate:

• Since CRES is hosted by Cisco, you will receive a Cisco secure email notification similar to the one shown below:

• The email address of the BB&T sender will be clearly displayed at the top of the message. You can email the sender with non-confidential information to confirm they sent you a secure email.
• Links contained in CRES messages will take you directly to the Cisco Registered Envelope Service logon page. You will never be asked to provide information other than your name, email address and your password in a CRES message. If you receive an email asking for any other information, or if the links in the email direct you to a site other than the CRES logon page, delete the email.
• Additional information on CRES is available from Cisco using the following link: http://www.cisco.com/web/ironport/docs/cres_recipient_info.pdf

Back to top

The message looks legitimate but how can I be sure?
Each Cisco Registered Envelope Service message will contain the name and email address of the BB&T employee who sent you the message. You may contact the sender directly to verify the legitimacy of the message.

Back to top

What should I do if I can't confirm that the email is legitimate?
Delete the email. If you were expecting an email from someone at BB&T, contact that individual directly to determine an alternate method of communication.

Back to top

Can I reply to an email I received from BB&T through Cisco Registered Envelope Service?
Yes. Once you have accessed your Cisco Registered Envelope Service message, you can securely reply directly to the original sender.

Back to top

Can I send a new email through Cisco Registered Envelope Service to someone at BB&T?
Yes, but you must first have received a secure message notification and registered through the Cisco application.

Back to top

Do all emails from BB&T come through Cisco Registered Envelope Service?
No. Only messages that contain confidential information are sent through Cisco Registered Envelope Service. Normal email correspondence will continue to be delivered as standard email.

Back to top

I clicked the securedoc.html link in the CRES Secure Message notification message and I was asked to register with Cisco Registered Envelope Service. What do I do next?
Complete the registration form to create an account with Cisco Registered Envelope Service (CRES) and view your message. This registration will not expire, and will allow you to receive CRES secure messages from additional senders as well.

Back to top

Why am I prompted for a password when I attempt to access a secure message? I don’t remember creating an account to access Cisco Registered Envelope Service messages from BB&T.
It’s possible that you may have previously registered with Cisco Registered Envelope Services (CRES) after receiving an email from another sender. Since CRES is a hosted solution through CISCO, your CRES password would be the same when accessing messages from BB&T or other senders using the service.

Back to top

I don’t remember my Cisco Registered Envelope Service password. What should I do?
Cisco Registered Envelope Service (CRES) allows you to reset your own password using the security questions you selected when you created your account. Simply click the 'Forgot password?' and follow the instructions. You may also contact CRES support for assistance in resetting your password.

Back to top

I am having trouble logging into the site or viewing the message. How can I get help?
Please contact CRES Support with any questions:

• Contact WebEx Instant Messenger™ Chat Support between 6 am and 6 pm
  PT Monday – Friday
• Send an email

Back to top