Do you suspect fraud on your account? If you do, please contact BB&T immediately at 800-BANK-BBT (800-226-5228). Your response time may have an impact on your liability.

BB&T places the utmost importance on your security and we are committed to working with you to fight fraud.

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BBT.com

Security Updates - BB&T provides information on fraud alerts, phishing, and other illegal Web activity on our website.
BB&T SecureMessage^SM - BB&T can send you protected email and receive protected email from you by using BB&T SecureMessage, which provides strong digital encryption.

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BB&T OnLine^®

User ID and Password - Your ID and password protect you by confirming your identity when you log on to BB&T OnLine.
Timeout Feature - Your online banking session automatically terminates after an extended period of inactivity.
Firewalls - BB&T uses firewalls to provide an additional layer of security for your account and online information.
Encryption - BB&T secures your BB&T OnLine Banking session.
BB&T OnLine Banking Message Center - BB&T provides a secure channel for you to communicate with BB&T OnLine customer service teams.

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BB&T Small Business OnLine^®

All of the protections of BB&T OnLine and more:

Manage Users - BB&T Small Business OnLine cuts the risk of sharing passwords by giving you customizable access for up to 10 additional users. Robust controls let you determine their viewing access and ability to make transactions.
Verification Codes - A verification code is required for every ACH payment and wire transfer made using the premium services of BB&T Small Business OnLine.
Authentication Features - BB&T uses state-of-the-art technology to verify that only authorized users can access your business account.

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BB&T OnLine Bill Payment

Online Bill Payment Guarantee - BB&T reimburses fees incurred should late delivery occur.*
Handling Payment Claims - We handle payment claims on your behalf.*
Payment Control - You control who is paid and when they are paid.
Information Protection - BB&T keeps payment information secure.

*See the BB&T OnLine Bill Payment Guarantee for details.

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BB&T Check Card

Proactive Monitoring - BB&T monitors your accounts for suspicious activity.
BB&T Zero Liability - We reimburse 100% of fraudulent transactions if your check card or check card number is lost or stolen.*
24-Hour Help - If your check card is lost or stolen, call BB&T at 800-226-5228 to block your card and order a new one.
BB&T OnLine Banking - You can view your check card activity on our website using BB&T OnLine Banking. We encrypt your information for your protection.
Provisional Credit - You will receive provisional credit to your checking account within five business days of making a claim for fraudulent activity.*
Signature-Based Transactions - BB&T provides increased levels of security for signature-based purchases.

*Certain restrictions may apply. See the BB&T Electronic Fund Transfer Agreement and Disclosures for more details.

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BB&T Visa Platinum Credit Card

BB&T Zero Liability - If your BB&T Visa^® Platinum Credit Card or card number is lost or stolen, BB&T will reimburse 100% of fraudulent transactions.*
Verified by Visa - BB&T adds an extra layer of security by validating your identity during online payment transactions at participating merchants.
Proactive Monitoring - We monitor your credit card account for suspicious activity.
24-Hour Help - If your credit card is lost or stolen, call BB&T at 800-476-4228 to block your card and order a new one.

*Certain restrictions may apply.

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BB&T Visa Gift Card

BB&T Zero Liability

BB&T Gift Card Agreement

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EasySend

Protection with a PIN - A PIN authenticates client identification when calling Phone24 and cardholder identification when withdrawing funds at ATMs.
Transaction Protection - If your card is lost or stolen, we protect you from any unauthorized transactions.*

*Certain restrictions may apply. See the BB&T EasySend Card Account Terms and Conditions for more details.

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