BB&T and You

BB&T is committed to protecting the security of our clients' information. Here are a few of the tools that we use to safeguard your personal information online:

User IDs and Passwords

User IDs and passwords are required to access our online services. These tools confirm your identity and prevent unauthorized access to your accounts.

Data Encryption

BB&T uses the strongest browser encryption available, Secure Session Technology (SSL). It scrambles your information to prevent unauthorized individuals from intercepting and viewing it while it travels between your computer and our network.

Firewalls and Activity Logs
Firewalls only permit specific traffic to pass in and out of the network. In addition, we regularly review activity logs to monitor potential threats.

Timeout and Lock-Out Features

A timeout feature automatically terminates each user session after a period of inactivity. After three unsuccessful logon attempts, online account access is locked.

Limited Requests via Email

BB&T does not use email to send private information such as your user ID, password, account number or Social Security number. In addition, we never ask our clients to send us confidential information via email.

Here are a few simple ways to protect your personal information online:

Keep Your User ID and Password Private

Your user ID and password unlock your personal accounts. It is vital that you keep them confidential. Never post your password near your computer, and never give it to someone over the phone.

Select a Strong Password

When creating a password, make it difficult for anyone to guess what you have selected. Do not use your name, user ID, information easily obtained about you, consecutive keys from the keyboard, or words commonly found in the dictionary.

Never Send Confidential Information by Regular Email

Regular email can sometimes be intercepted and viewed by others. To contact BB&T securely over the Internet, use the BB&T Contact Us form.

Install Virus Protection

Viruses can gain control of your computer and record your personal information. Guard against this by installing antivirus/anti-malware software and keeping it up-to-date.