We protect your information with the following tools:
User IDs and Passwords
User IDs and passwords are required to access our online services. These tools confirm your identity and prevent unauthorized access to your accounts.
We use the strong encryption protocols such as Secure Socket Layer (SSL) as well as Transport Layer Security (TLS) where supported, to protect your information. These measures encrypt or scramble your information to prevent unauthorized individuals from intercepting and viewing it while it travels between your computer and our network.
Where high security email communication is needed we use a separate email encryption service provided by Cisco Registered Envelope Service (CRES) for email encryption. As our industry-leading email security provider, CRES allows BB&T to securely send messages protected by strong digital encryption, and enables you to reply securely. These are just some of the measures we are taking to protect your confidential information.
Firewalls and Activity Logs
Firewalls only permit specific traffic to pass in and out of the network. In addition, we regularly review activity logs to monitor potential threats.
Timeout and Lock-Out Features
A timeout feature automatically terminates each user session after a period of inactivity. After three unsuccessful logon attempts, online account access is locked.
Limited Requests via Email
We do not use email to send private information such as your user ID, password, account number or Social Security number. In addition, we never ask our clients to send us confidential information via email.