Report an Incident
Do you suspect fraud on your account? If you do, please call BB&T immediately. Your response time may have an impact on your liability.
BB&T places the utmost importance on your security and we are committed to working with you to fight fraud.
Immediately contact your local BB&T branch or call 800-BANK-BBT (800-226-5228) if you suspect you are a victim of identity theft.
BB&T offers free fraud restoration services that can greatly reduce the time and effort needed to restore your good name. Prompt action can help to minimize the damage if you are victimized by a telephone or text scam.
BB&T will assist you by:
You should always file a police report and keep any documentation of the scam (letters, phone numbers, etc.).
If you choose NOT to contact BB&T to report the identity theft, you will need to:
When you bank with BB&T, we work in partnership with you to protect your accounts and your information. We strongly encourage you to use our online security educational tools to learn how you can protect your accounts from fraud. BB&T also has security experts and advanced technology safeguarding your personal and financial information.
BB&T guards your online accounts with:
If your check card gets lost or stolen—or if the account number is misused by someone else—BB&T may reimburse your checking account for 100 percent of any unauthorized transactions. Please refer to your Bank Services Agreement and Commercial Bank Services Agreement for specific details surrounding Zero Liability Protection.
If your password or PIN have been compromised, you may be responsible for unauthorized transactions on your account.
BB&T will never contact you to ask for your password or PIN. Never give your password or PIN to anyone else. Learn more
BB&T provides protection against fraudulent electronic fund transfers on certain accounts.