Mobile Security

To ensure the security of your account information, BB&T Mobile takes a multilayered approach to fighting fraud with:

• A multifactor authentication model provides BB&T with the confidence to allow access to your accounts
• Advanced encryption technology that prevents unauthorized access and guards your personal information
• Technology that never stores secure information on your mobile device, including check images
• Guarantee that no personally identifiable information is returned or asked for in text banking, such as your full account number, PIN, email, personal address, user ID, and password
• Truncated account numbers so that your account numbers are safe and do not appear on the screen of your mobile device

Mobile cyber security threats are on the rise. Take steps to avoid becoming a victim of fraud. In general, your mobile devices need to be protected just like your PC.

Here is a list of mobile device security tips to help you protect your valuable private information:

• Use the password or PIN feature on your mobile device. Identity thieves may physically access your mobile phone when you are not watching and try to steal personal information.
• Do not respond to any text messages asking you to verify your account information. Fraudsters may use text messages to "phish" for your personal information.
• Always download apps from approved sources like your mobile service provider or mobile device manufacturer’s marketplace. Fraudulent mobile apps may capture your personal information and transmit it to their servers.
• Check the app permissions and privacy settings before downloading. Be cautious about granting applications access to your personal information or letting the app perform functions on your device.
• Be aware of shoulder surfing while accessing mobile banking. Never leave your mobile device idle while your banking session is still active.
• Do not store your PIN and personal data on your mobile devices. Remember to backup personal data, such as your contacts, documents, and photos so that they may be restored if your device is lost or stolen.
• Do not use free public Wi-Fi connections for banking transactions. We recommend using your phone carrier's internet connections for enhanced security.
• Do not modify your smartphone’s security settings and always accept updates and patches to your device’s software as soon as it’s available.
• Install security apps that enable remote location and data wiping. These apps can also help you locate and recover your device when lost.
• Report a stolen phone immediately to law enforcement. Although a database has been established to automatically disable stolen phones, the phone must first be reported stolen. Also, always wipe data on your old phone before donating, reselling or recycling.

Learn more safety tips for our Mobile Check Deposit feature.

If you suspect your personal information has been stolen or you see suspicious account activity immediately call BB&T Phone24 at 800-BANK-BBT (800-226-5228) for assistance.

If your mobile device is lost or stolen:

• Report it immediately to your mobile carrier.
• Log on to BB&T OnLine^® from your computer and delete your mobile device's phone number from the Mobile Preference Center.
• Call BB&T Online Support at 888-228-6654 to delete your mobile device from the Mobile Preference Center.