Follow these tips to protect your confidential information:
Manage Your Security Settings
- Always use the password or PIN feature on your mobile device. This locks your phone in the event that it is stolen.
- Never lower your security settings for convenience. This only makes it easier for thieves to get into your device.
- Do not store your PIN and personal data on your mobile devices.
- Back up all of your personal data, such as your contacts, documents, and photos so that they may be restored if your device is lost or stolen.
Mind Your Neighbors
- Prevent anyone from looking over your shoulder while you are accessing mobile banking.
- Never leave your mobile device idle while your banking session is still active.
- Do not use free public Wi-Fi connections for banking transactions. Use your phone carrier's Internet connections for enhanced security.
- Never respond to any text messages asking you to verify your account information. Criminals may use text messages to "phish" for your personal information.
Keep a Close Eye on the Software You Install
- Only download apps from your mobile service provider or mobile device manufacturer’s marketplace.
- Be cautious about granting applications access to your personal information or letting the app perform functions on your device.
- Always install software updates and patches to your device as soon as they are available.
- Install security apps that enable you to find your mobile device, and to delete all of its memory if necessary.
- Always wipe data on your old phone before donating, reselling or recycling it.
Report stolen phones to law enforcement immediately. The phone must be reported stolen before it can be listed in a database of missing mobile devices.
Learn more safety tips for our Mobile Check Deposit feature.