Mobile Banking Security


Our multi-layered security features help fight fraud with:

  • A multi-factor authentication model
  • Advanced encryption technology
  • Secure technology that never stores secure information on your devices
  • No requests or transfers of personal identification through text banking
  • Truncated account numbers

Safety Tips

Use our mobile security tips to help you protect your private information.

  • Use password or PIN feature on mobile devices
  • Never respond to text messages asking to verify account information
  • Always download apps from approved sources and check permissions
  • Don’t use free public Wi-Fi connections for banking transactions
  • Always keep security settings; accept updates and patches

Get Help

If you suspect your personal information has been stolen or you see suspicious account activity, immediately call BB&T Phone24 at 800-BANK-BBT (800-226-5228) for assistance.


If your mobile device is lost or stolen:

  • Report it immediately to your mobile carrier.
  • For added protection, log on to online banking from your computer, change your password and disable your alerts.
  • If you do not have access to your PC or cannot log on to online banking from a secure location, you may call BB&T Online Support at 888-228-6654 to have your password reset and your alerts disabled.

For more security tips please see the full Security Central Site's mobile security page.

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