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Customer Service

About Customer Service

The Customer Service tab gives you a place where you can can service your accounts, get helpful information, change your User ID and password, or to send a message to BB&T OnLine with any questions about your accounts.

If you need to speak to a customer service representative, please contact us at 1-888-BBT-ONLINE (1-888-228-6654). BB&T OnLine Support hours are 6:00 a.m. to 12:00 a.m. Eastern Time, seven days a week excluding Christmas Day, December 25.