Accounts

Transfers

Bill Payment

Customer Service

Statements

About Online Statements

An online statement is an electronic copy of your monthly account statement that can be viewed through BB&T OnLine®.

You can save and print your online statement. For legal purposes, a printed version of an online statement is the same as a paper statement mailed through the U.S. Mail.

Your statement will be available online within 24 hours after your statement cut-off date. The cut-off date for your online statement is the same as your paper statement. For example, if your paper statement cut-off date is June 26, your online statement will be available on June 27, barring any unusual circumstances.


Eligible accounts for Online Statements

BB&T offers free online statements for many accounts. In addition, clients may elect to stop their paper statement and request the online-only delivery option. Eligible accounts to receive online statements:
  • BB&T personal checking accounts.

  • BB&T personal savings accounts.

  • Other deposit accounts that are part of your current consolidated statement, including individual statements and consolidated (grouped) statements.

  • BB&T personal credit card accounts.

  • BB&T home equity loans and lines of credit.

  • Any BB&T loan obtained or originated through a dealership (for example, an auto, boat, or RV loan).

  • BB&T business checking accounts.

  • BB&T business savings accounts.

  • BB&T business credit card accounts.

Additionally, clients can view their Returned Item Fee/Overdraft Fee online within their account history. Those who elect to receive a Returned Item Fee/Overdraft Fee alert will not receive a paper notice.

Note: Clients who have requested that their account be hidden in BB&T OnLine will not see their statement online.

Smart Money or AMA (Asset Manager Account) accounts are not eligible for online statements

Viewing statements online

To view statements online:
  1. Log on to BB&T OnLine®
  2. Select the Statements tab at the top of the screen
  3. Select the View link for the statement you would like to view
Note: Your online statement is a Portable Document Form (PDF) file, which can be opened with AdobeĀ® ReaderĀ®. If you do not have this software, you can download it at no cost from www.adobe.com. You may save and print your statement in the PDF format by selecting the Save link.

Requesting online-only statements

Clients who are the primary or secondary account holders can request the Online Only delivery method for their eligible accounts bycompleting the following steps:
Statement History

To view previous statement history for eligible online accounts:
  1. Log on to BB&T OnLine®
  2. Select the Statements tab at the top of the screen
  3. Select the Previous Statements sub-tab
  4. Select the account from the drop-down menu you would like to view
  5. Select the View link for the statement date to complete the process.
Note: You may save and print your statement in the PDF format by selecting the SAVE link.

Amount of statement history available online:
  • Personal checking and savings accounts: View your current statement and up to 24 months of previous statement history through BB&T OnLine.
  • Home equity loans and lines of credit: View your current statement and at least 12 months of previous statement history, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
  • Loans obtained or originated through a dealership (for example, an auto, RV, or boat loan): View your current statement and at least 12 months of previous statement history, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
  • Personal credit cards: View your current statement and previous statement history through July 2007, if applicable. Statement history for these accounts will expand to 24 months as the history becomes available.
Turning off the Online Only delivery option

To request that BB&T resume mailing your paper statement, please complete the following steps:
  • Under the Statements tab in the header, click the Statements Delivery Method link.
  • In the Delivery Method column next to the account you wish to request paper statements for, select Paper and Online.
  • Agree to the terms and conditions then click the Next button.
  • Confirm your statement delivery method is correct and click the Next button.
You should receive your paper statements in the mail within one full statement cycle of your request.