Accounts

Transfers

Bill Payment

Customer Service

Managing Payees

About Payees:

A payee is a company or individual that you want to pay using BB&T OnLine® Bill Payment. Any company, agency, organization or person with a valid address and 5 digit U.S. ZIP code can be a payee. This includes APO/FPO addresses.

You can add as many payees as you like in OnLine Bill Payment. Once you add a payee, you can begin making payments to them immediately

When you make an online bill payment, BB&T sends the payment electronically whenever possible. If the payee can not receive electronic payments, BB&T prints a check and sends it via U.S. Mail.

Managing Payees:

You can add, edit or delete payees from the Payee screen:

  • To add a new payee, click the Add a new Payee button.
  • To Edit a payee, click the Edit icon.
  • Clicking the History icon allows you to search for any bill payments made to that payee.
  • To delete a payee, click the Delete icon . You can not delete a payee with any scheduled payments.

Payee Frequently Asked Questions:

  • Who can I pay using OnLine Bill Payment?
  • What fields are required when adding a Payee?
  • How should I enter an account number?
  • What should I enter in Address 1?
  • What should I enter in Address 2?
  • How should I format the phone number?
  • What is a Payee Nickname?

Who can I pay using OnLine Bill Payment?

You can pay anyone in the United States with a valid address and 5 digit U.S. ZIP code - including APO/FPO addresses. You can not make bill payments to addresses outside of the United States.

We recommend against using this service to make state and federal tax payments and court-ordered payments.

What fields are required when adding a Payee?

The following fields are required:

  • Name
  • Address 1
  • City
  • State
  • ZIP
  • Phone Number
  • Account Number for Business payee.

How should I enter an account number?

  • If you have an account number : Use the account number that appears on your payee's bill or statement. Enter the account number exactly as it appears. Do not use account number masking (e.g. XXXX-XXXX-4444).

    Account numbers can be up to 22 characters including spaces, dashes, etc.

  • If you don't have an account number : For business payees without an account number or other unique identifier, enter Payment in the account number field.

What should I enter in Address 1?

Enter the address as it appears on the bill or statement. If you do not have a bill/statement, you may type the street address or P.O. Box where you want to send the bill payment.

What should I enter in C/O or ATTN field?

This field is optional and will default to None. Use this field to direct the payment to a specific person or department. IF the ATTN or C/O radio button is selected, an input field will display to the right of the label to allow you to enter a name or department (e.g. ATTN Mortgage Processing Department).

How should I format the phone number?

Enter the full ten-digit number without any dashes or parenthesis.

What is a Payee Nickname?

This is an optional field used to help you identify payees in BB&T OnLine.