Alerts can help you keep tabs on your accounts. Receive account alerts by email or text message. The service is free1 with an online banking account and only takes a few minutes to set up.
With BB&T Alerts you can:
Set alerts on the account activities most important to you:
Ensuring the security of your personal information is a top priority for us. At BB&T we are committed to making sure:
Mobile number: respond YES to the verification text message you receive from 69228 (MYBBT).
Email address: enter the verification code you receive from email@example.com exactly as it appears (code is case sensitive) in the verification code box on the enrollment screen.
Note: If you prefer to set up your alerts at a later date, click the Set Alerts Later link to skip this step but still complete your enrollment.
|Daily Balance||Notifies you of your account balance on a daily basis.||Daily|
|Weekly Balance||Notifies you of your account balance once a week.||Friday|
|Low Balance||Notifies you when your account balance falls below a predefined minimum balance. You define a minimum dollar value above $1.00.||Daily & Real-time|
|Zero/Negative Balance||Notifies you when your account balance falls to $0.00 or less.||Daily & Real-time|
|Notifies you when a debit or withdrawal is posted in your account greater than the predefined maximum. You define a maximum dollar value above $1.00.||Daily & Real-time|
|Deposit Threshold||Notifies you when a deposit greater than the predefined minimum is posted in your account. You may define a minimum dollar value of $1.00 or greater.||Daily|
|Checks Cleared||Sends a listing of all checks that cleared in your account the previous day.||Daily|
|Returned Item/Overdraft Fee||Notifies you when your account is charged a Returned Item fee or an Overdraft fee. You will no longer receive paper notices when you select this alert.||Daily|
|Online Statement Notification||Notifies you whenever a statement in online banking is available for viewing. An online statement alert can be requested for checking, savings, credit card, direct retail lending (DRL) and sales finance statements.||Daily|
|Online Banking Profile||Notifies you when your online banking password or User ID is changed.||Real-time|
|Secure Message||Notifies you whenever a new message is posted to your inbox in the online banking Secure Message Center.||Real-time|
|First Bill Payment Schedules||Notifies you when your first online bill payment has been scheduled.||Real-time|
|Payee Alert||Notifies you when a Payee is added, edited or deleted in OnLine Bill Payment.||Real-time|
|Scheduled Bill Payment Failed to Process||Notifies you of all scheduled payments that failed to process on your account the previous day.||Daily|
|Repeating Bill Payment Expiring||Notifies you when there is only one remaining payment scheduled for a repeating bill payment.||Real-time|
|Credit Card Payment Due||Notifies you when a credit card payment is due. The alert includes the card’s current balance, minimum payment due, and the payment due date.||Monthly|
|Credit Card Payment Posted||Sends a listing of all payments that posted to your credit card account the previous day.||Daily|
|Single Transaction Exceeded||Notifies you when a credit card transaction is posted in your account that is greater than the predefined maximum. You may define a maximum dollar value above $1.00.||Daily|
|Current Balance Approaching Credit Limit||Notifies you when your credit card balance approaches a predefined minimum balance. You may define a minimum dollar value above $1.00.||Daily|
Small Business OnLine (SBO) Alerts
|New User Added: Gatekeeper||Notifies you when a new user is added to your account as a Gatekeeper.||Real-time|
|New User Added: Non-Gatekeeper||Notifies you when a new user is added to your account who is not a Gatekeeper.||Real-time|
|Enhanced Features Purchased||Notifies the business owner when ACH/Wire service or Manage Users service is purchased.||Real-time|
|Wire Transfer Status||Notifies you of the status of a requested Wire Transfer. There are five wire transfer status alerts:
|ACH Payment Status||Notifies you of the status of a requested ACH Payment. There are three ACH status alerts:
|Wire Transfer Insufficient Funds||Notifies you when your funding account has insufficient funds to process a Wire transfer.||Real-time|
|ACH Payment Insufficient Funds||Notifies you when your funding account has insufficient funds to process an ACH payment.||Real-time|
Real–time alerts are sent to you as soon as the alert is triggered. For example, if you withdraw cash at an ATM and you exceed the limit you have set in the Debit/Withdrawal Threshold Exceeded alert, an alert will be sent immediately.
Daily alerts are based on overnight processing. Certain real–time alerts may be delivered again as part of the overnight delivery processing.
Daily Alert Notification Schedule
|Account transaction occurs on:||Alert will be sent the morning of:|
|Saturday or Sunday||Tuesday|
|Holiday (any day of the week)||2nd business day following the holiday|
Daily Alerts display your Posted Balance, which is the actual amount of money posted in your account, and real–time Alerts display your Available Balance, which is the amount of money you have to draw upon. Your Available Balance does not include funds that are being held. For example, only the first $100 of a pending ATM deposit is immediately available and included in the Available Balance.
The Posted Balance is updated once each day, at night, Monday through Friday. The Available Balance can change throughout the day as you make deposits or withdrawals, or use ATMs or your BB&T Check Card.
Secure Registration Process – The unique verification code required to verify your email address or mobile device's phone number. This code associates your email address and/or mobile device's phone number with your account. In addition to the security measure, this verification lets you know your email address or mobile device's phone number was successfully entered into the system.
No Identifiable Information – No Alert is returned with any personally identifiable information, such as your full account number, PIN, or email or personal address. Your User ID and Password will never be included in any of the text messages you receive from BB&T.
You can change your email address and mobile number in your Email and Mobile Settings under the Alerts tab. Click on the Edit icon for the email or mobile number you want to change. Enter the new email address or mobile number. Verify your new email or mobile number. After completing the verification process, your alerts will automatically be sent to the new email address or mobile number. You can verify your alert settings in Manage Alerts under the Alerts tab.
BB&T will never send full account numbers or other personal information in a BB&T Alert message. If your mobile device is lost or stolen, no one can access your account without knowing your unique user ID and password.
In the unfortunate event your mobile device is either lost or stolen, report it immediately to your mobile carrier. Next, immediately log on to online banking and delete the lost or stolen mobile number in Email and Mobile Settings under the Alerts tab. You can also call BB&T Phone24 at 800-BANK-BBT (800-226-5228) to have your mobile number deleted.
Verification through email:
Verification through a mobile device: