Accessibility at BB&T

Enabling everyone to access our services

BB&T is committed to providing the perfect client experience. We greatly value the diversity of both our clients and associates and appreciate their individual differences, including gender, race, creed, sexual orientation, military status and disability.

Our commitment to digital accessibility

At BB&T, our mission is to help our clients achieve economic success and financial security. BB&T recognizes the importance of creating meaningful online and mobile experiences, and we're aware of the challenges that users with disabilities have in using technology not suited to their needs.

BB&T has made an organizational commitment to ensure that all our digital information and services are accessible to people with disabilities. We've taken the following actions to put that commitment into practice.

Recommended assistive technologies

We create our digital content to be accessible with a wide selection of user agents and assistive technology applications by following international standards and guidelines. For the best customer experience, we recommend the following user agents and assistive technology apps:

  • On desktop, use the most recent version of the free NVDA(opens in a new tab) screen reader with the most recent NVDA-compatible version of the Firefox(opens in a new tab) web browser.
  • On iOS devices, use the VoiceOver screen reader.
  • On Android devices, use the TalkBack screen reader. Samsung users with Voice Assistant can get TalkBack by downloading the Accessibility Suite from the Google Play Store.

Requesting assistance

If you're experiencing accessibility issues with our websites or mobile apps because of your disability, there are several ways you can request help or provide feedback:

Our support team will investigate the issue and get in touch with you. We thank you for helping us in our commitment to make BB&T services more accessible for everyone.

Branch Banking and Trust Company, Member FDIC.

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

BB&T Complete Client Protection

about Truist Bank