- Single load prepaid card, so your purchases are limited to the funds available on the card
- Use the card anywhere in the US where Visa® is accepted
- Free customer support 24/7
Frequently asked questions
What is the BB&T Visa® Award Card?
The BB&T Visa Award Card is a prepaid card, not a credit card. The value of the card is limited to the amount of money loaded on the card. It carries the Visa logo, like any Visa credit or check card, but because it is a prepaid card, your spending is limited to the amount of money placed on the card by the purchaser. The BB&T Visa Award Card allows you to buy what you want, when you want, at millions of merchants in the United States where Visa debit cards are accepted.
How does my BB&T Visa Award Card work?
Using your BB&T Visa Award card for a purchase is similar to using any prepaid Visa card. Each time you use your card, the purchase amount is automatically deducted from your available balance. Knowing your balance before you shop will ensure your card is accepted. You can check your balance any time by visiting our cardholder service site(opens in a new tab) or by calling 866-594-2076.
Using your BB&T Visa Award Card
My BB&T Visa Award Card doesn't have my name on it. Can I still use it?
Yes, you can still use your BB&T Visa Award Card even though your name doesn't appear on the card.
How do I know the value of my BB&T Visa Award Card?
Can I use my BB&T Visa Award Card at more than one place?
Yes, that's the best feature of the BB&T Visa Award Card. You can use your BB&T Visa Award Card at millions of locations where Visa debit cards are accepted in the United States.
Can I use my BB&T Visa Award Card at an ATM?
No, you cannot use your BB&T Visa Award Card to access cash at an ATM or through a cash advance.
Can I use my BB&T Visa Award Card to get cash at the checkout?
No, you cannot use your BB&T Visa Award Card to access cash. The BB&T Visa Award Card doesn't have a "cash back" feature.
Are there fees associated with the BB&T Visa Award Card?
No, there are no fees when the card is used to purchase goods and service.
How do I check the balance on my BB&T Visa Award Card?
How can I purchase an item that costs more than the balance on my BB&T Award Card?
When paying for a purchase with your BB&T Visa Award Card and a second method of payment:
- Let the merchant know in advance that you'll be using two methods of payment
- Present the card in advance and state the amount to be deducted
- Pay the merchant the difference with a second form of payment, such as cash, check or credit/debit card
Do I have to accept the Terms and Conditions described in the Cardholder Agreement?
Using your BB&T Visa Award Card signifies that you accept the Terms & Conditions.
Can I use my BB&T Visa Award Card for online or phone purchases?
Yes. However you must first register your card, by visiting our cardholder service site(opens in a new tab). When you make your online purchase or phone purchase, be sure to use the same name, address and phone number you used when you registered your card.
Can I use my BB&T Visa Award Card at gas stations?
Yes. However, you must give your card to the station attendant and state exactly how much you want to purchase. The BB&T Visa Award Card cannot be used to pay at the pump.
Can I use my BB&T Visa Award Card at restaurants?
Yes. However, you should be aware that many restaurants factor in an automatic tip or other expenses above the purchase amount when authorizing card purchases. If your bill, plus the estimated tip or other expenses, exceeds the balance on the BB&T Visa Award Card, it may be declined. If this situation occurs, ask the merchant to deduct a specific amount from the card and use another method of payment for the balance.
Can I use my BB&T Visa Award Card for car rentals, airline tickets or hotels?
No, the BB&T Visa Award Card cannot be used for car rentals, airline tickets or hotels.
What should I do if my BB&T Visa Award Card is declined?
What if I need to return an item I purchased with my BB&T Visa Award Card?
You may need to present your BB&T Visa Award Card at the time of merchandise return. If the merchant's return policy allows it, the merchant will credit the amount of the purchase back on your card. Remember to save your receipt and the card even after you have spent all the funds in case there are any merchandise returns.
What if I change my mind and want to cancel a purchase?
A merchant may cancel the transaction at your request. However, if the merchant has already obtained an authorization for your transaction, funds equal to the authorization amount will not be available for purchases for three to seven business days.
How long can I use my BB&T Visa Award Card?
You can make purchases using your BB&T Visa Award Card until the value of the card has been depleted or until the "good thru" date shown on the card.
What should I do with my BB&T Visa Award Card once the balance is depleted?
Keep your card, even after the balance is depleted, in case you need to return any purchased items. You may be asked to present the card when returning items purchased with the card.
What do I do if I have a remaining balance on my BB&T Visa Award Card after the good thru date?
The Card expires on the Good Thru date and you can no longer use it. Any remaining funds will be forfeited and not accessible to cardholder.
Read the BB&T Visa Award Card Terms & Conditions.
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New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca.
Branch Banking and Trust Company is now Truist Bank. Learn more.
BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.