Privacy and Security Frequently Asked Questions

Why do you share information within the BB&T Corporate Family?

We share information within the BB&T Corporate Family for various purposes, such as offering to you or considering you for other products, services, or opportunities made available by other BB&T companies.

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What are some of the advantages of information sharing?

Advantages include: our ability to share information among the companies in our Corporate family enables us to offer you a wide variety of financial products and services, such as credit cards, investment products, certificates of deposit, home equity loans, and checking accounts, and to send you special offers on our products. This sharing could save you time and provide convenience for you. Also, we have carefully chosen some companies in order to jointly offer other beneficial financial products, such as mortgage and credit life insurance.

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What do you mean by saving me time and providing convenience?

We can save you time because we will already have your information on file, and we can provide convenience because we don't have to ask you to furnish the information again.

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Do you collect information through cookies?

Yes, we may collect information necessary to manage your online session with us. For more information, please visit the Online Information Practices section of the website.

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What level of encryption do you use at BB&T

128-bit encryption, which is the highest level currently supported by any browser.

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How can I reduce the number of pre-approved offers I receive from other financial institutions?

You may request that consumer reporting agencies not provide information about you to such companies by calling the national "Opt Out Request Line" at 888-567-8688.

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How can I have my name removed from telephone and mail lists so that I do not receive calls, letters, magazines, etc. from companies I am not interested in?

You may request that your name be removed from mail and telephone lists by writing to:

The Direct Marketing Association, Mail Preference Service
c/o Direct Marketing Association
PO Box 9008
Farmingdale, NY

Telephone Preference Service
c/o Direct Marketing Association
PO Box 9014
Farmingdale, NY

Your request lasts for five years and should include all versions of your name in which you currently receive information, your address, and your telephone number, including area code. However, you may continue to receive mail from companies that already have your name in their databases.

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Can I opt out of information sharing among the companies within the BB&T Corporate Family?

Yes, you may direct us not to share your application and credit-related information among the companies within the BB&T Corporate Family by calling us at 888-800-3420 between the hours of 6:00 a.m. and 9:00 p.m., Eastern Time, 7 days a week. We will process your request as soon as we reasonably can.

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Visit a BB&T Financial Center
Contact us by Phone

Call us at 800-BANK-BBT (800-226-5228).

Privacy and Security

Contact Us

Call 800-BANK-BBT