Report an Incident
Call 800-BANK-BBT

Mobile Security

BB&T protects your personal information anytime and anywhere that you use our mobile technology. For extra security, learn to guard your confidential information by following a few simple guidelines.


BB&T uses a multilayered approach to provide you with mobile security:

  • Multifactor authentication safeguards access to your accounts.
  • Advanced encryption prevents unauthorized access and guards your personal information.
  • Secure information will never be stored on your mobile device. This includes check images.
  • Personally identifiable information will never be requested or displayed when you use text banking. This includes your PIN, email, personal address, user ID and password.

Safety Tips

Follow these tips to protect your confidential information:

Manage Your Security Settings

  • Always use the password or PIN feature on your mobile device. This locks your phone in the event that it is stolen.
  • Never lower your security settings for convenience. This only makes it easier for thieves to get into your device.
  • Don't jailbreak or root your device-
    To "jailbreak" or to "root" a device means to bypass important controls and gain full access to the operating system. Jailbreaking or rooting your mobile device bypasses important security measures and could make your device more vulnerable to malicious software. Doing this may also void the warranty and create security risks.
  • Do not store your PIN and personal data on your mobile devices.
  • Don't click suspicious links and attachments.
    While it may be difficult to spot some phishing attempts, it's important to be cautious about all communications you receive, including those purported to be from "trusted entities" and be careful when clicking on links or attachments contained within those messages.
  • Back up all of your personal data, such as your contacts, documents, and photos so that they may be restored if your device is lost or stolen.

Mind Your Neighbors

  • Prevent anyone from looking over your shoulder while you are accessing mobile banking.
  • Never leave your mobile device idle while your banking session is still active.
  • Do not use free public Wi-Fi connections for banking transactions. Use your phone carrier's Internet connections for enhanced security.
  • Never respond to any text messages asking you to verify your account information. Criminals may use text messages to "phish" for your personal information.

Keep a Close Eye on the Software You Install

  • Only download apps from your mobile service provider or mobile device manufacturer’s marketplace.
  • Be cautious about granting applications access to your personal information or letting the app perform functions on your device. Disable unwanted services/calling. Capabilities such as Bluetooth and NFC can provide ease and convenience in using your smartphone. They can also provide an easy way for a nearby, unauthorized user to gain access to your data. Turn these features off when they are not required.
  • Always install software updates and patches to your device as soon as they are available.
  • Install security apps that enable you to find your mobile device, and to delete all of its memory if necessary.
  • Install a reputable Mobile Antivirus/security software if available for your device.
  • Always wipe data on your old phone before donating, reselling or recycling it.

Should your device become lost or stolen, you should report these incidents to your wireless provider immediately. They may be able to locate or disable the device. Then call BB&T Online Support at 888-228-6654 to have the device access disabled.

Get Help

If you suspect your personal information has been stolen or you see suspicious account activity immediately call BB&T Phone24 at 800-BANK-BBT (800-226-5228) for assistance.

If your mobile device is lost or stolen:

  • Report it immediately to your mobile carrier.
  • For added protection, log on to online banking from your computer, change your password and disable your alerts.
  • If you do not have access to your PC or cannot log on to online banking from a secure location, you may call BB&T Online Support at 888-228-6654 to have your password reset and your alerts disabled.

Get Assistance

By Phone

Call 800-BANK-BBT (800-226-5228).

Visit a BB&T Financial Center

Contact Us

Call 800-BANK-BBT


For general mobile security

related issues call BB&T

Online Support 888-228-6654.


More search options