Homeowner Payments Through Association Services

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To make a one-time payment today, use BB&T Online Payment Service.

Your homeowner's association must be enrolled in our online payment service. (If your association isn't enrolled, you'll receive a pop-up message when you enter your payment information.)

  • Pay by debit or credit card with your Visa®, MasterCard®, American Express® or Discover® card. A convenience fee of 2.95% of the transaction amount is charged for payments made online by credit card. A flat $4.95 convenience fee is charged per transaction for payments made online by debit card.
  • Pay by eCheck with a one-time electronic funds transfer by ACH debit from your checking or savings account from any US financial institution. No convenience fee is charged for payments made by eCheck.

Save time and money by scheduling your association payment through your bank's bill pay service or other online payment bill pay processor. Please refer to your Association Services coupon book or statement for important instructions on using an online bill pay service.

Ensure your online bill pay set-up reflects the following:

Payee Name: Association Name
Payee Address: PO Box 628207, Orlando, FL 32862-8207
Payee Phone: 888-722-6669

Account Number: On each scheduled payment, use the bill pay account number that appears on your association payment coupon.

Do not add any other letters, numbers or identifying words in the account number area.

When are online bill payments received?

In most instances, payments are not received on the same day that funds are debited from your account. Depending upon the method of payment and delivery used by your bill pay provider, payments may take up to five business days or more to be posted to your association's account. When using a bill pay service, it is advisable to schedule payments for a date well in advance of the due date.

With BB&T Association Pay, you can have recurring payments debited directly from your checking or savings account held at any US financial institution. Here’s how to get started:

  • Enroll online in BB&T Association Pay (ACH). Your homeowner's association must be enrolled in our Online Payment System. (If your association isn't enrolled, you'll receive a pop-up message when you enter your payment information.)
  • Enroll by mail or fax by completing the Association Pay enrollment form in your coupon book or billing statement, or following the instructions in this generic enrollment form.

Manage Your Association Pay

Mail your payment with coupon to:

BB&T
PO Box 628207
Orlando, FL 32862-8207

 

  • Do not mail cash.
  • You must include an Association Services coupon with every payment.
  • Make checks payable to the legal name of your homeowner's association.
  • Write your Bill Pay Number (located on your payment coupon) on your check.
  • Write "US Funds" on Canadian checks that are to be processed in US Funds.

Please Note: Non-payment correspondence received by BB&T at this address may be destroyed. BB&T has no responsibility to forward any non-payment correspondence to your homeowner's association. Please mail separately, all non-payment correspondence to your property management company or homeowners' association.

 

We have more than 2,100 financial centers to serve you. Take your Association Services coupon along with your payment to any BB&T location near you.

Need help finding us? Locate the nearest BB&T financial center.

How does BB&T receive association payments?

Homeowners have several convenient options for paying association fees. You can pay:

  • Online (your association must be enrolled in the BB&T Online Payment System)
    • Make a one-time debit or credit card payment using your Visa, Mastercard, American Express or Discover card. A flat $4.95 convenience fee is charged per transaction for payments made online by debit card. A convenience fee of 2.95% of the transaction amount is charged for payments made online by credit card.
    • Make a one-time payment by eCheck, an electronic funds transfer by ACH debit from your checking or savings account at any US financial institution. No convenience fee is charged for payments made by eCheck.
  • Through BB&T Association Pay (ACH)
    • You can enroll and have recurring payments automatically debited from your checking or savings account at any US financial institution.
    • There's no fee to enroll.
  • In person at any BB&T financial center
  • By US mail
  • Through your bill pay provider

How are association payments processed?

To ensure your payments are processed quickly:

  • All checks must be accompanied by an Association Services coupon.
  • "US Funds" must be written on checks drawn on Canadian bank accounts.
  • Make checks payable to the legal name of your homeowner's association.
  • Do not mail cash.

Will BB&T accept post-dated checks?

BB&T does not hold post-dated checks. All checks are processed the day they are received.

How do I find out if my homeowner's association received my payment?

Please contact your property management company or homeowner's association to verify that your payment has been received.

How much is my late fee, and what is the grace period before the late fee is charged?

Please contact your property management company or homeowner's association with questions about late fees.

I am considering making my payments through an online bill pay service. What do I need to know?

You will need to use the bill pay account number unique to your property address and payment obligation. Please Note: Using a bill pay service may delay payment processing. Make your payment well in advance of the due date. Please refer to your Association Services coupon book or statement for important instructions on using an online bill pay service.

In most instances, payments received from a bill pay service are not processed on the same day that funds are debited from your account. Depending upon the method of payment and delivery used by your bill pay provider, payments may take up to five business days or more to be posted to your association's account. When using a bill pay service, it is advisable to schedule payments for a date well in advance of the due date.

How do I set up automatic payments deducted from a checking or savings account?

Making your payment by automatic debit directly from your US bank is easy and convenient. BB&T Association Pay instructions can be found in your Association Services coupon book or statement.

Obtain an Association Pay enrollment form in one of several ways:

Complete the enrollment form, attach a voided check and send it to:

BB&T Association Services
PO Box 2914
Largo, FL 33779-2914

Or fax it to: 866-297-8932.

Do I need a BB&T account to sign up for Association Pay?

No, BB&T can debit any US bank automatically. BB&T is a full-service bank offering a wide array of products and services, and opening an account is easy and convenient. To learn more, visit BB&T Personal Banking or call 800-BANK-BBT (800-226-5228).

How do I cancel or change my Association Pay?

Managing your Association Pay is easy.

To update your account, download, complete and mail or fax the Change Form.

To stop your payment, download, complete and mail or fax the Cancel Form.

Please Note: BB&T Association Services must receive change or cancel requests by the 27th day of the month to be effective the following debit month. If the 27th falls on a weekend or holiday, the deadline is the last business day of the month prior to the 27th.

Send your completed form by US mail or fax to:

BB&T Association Services
PO Box 2914
Largo, FL 33779-2914
866-297-8932 (Fax)

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