BB&T Visa Rewards Cards

Purchase Cards

The BB&T Visa® Rewards Card is a perfect incentive for your business. It's flexible enough to allow your employees and customers to use it as they like, yet personal enough to make them feel appreciated.

  • Single load prepaid card
  • Load any denomination between $25 to $1000
  • Discounted purchase fee
  • No minimum order1
  • Free shipping on orders of more than 35 cards
  • Rush order option available1
  • Fast delivery within 5 to 10 business days
  • Free customer support 24/7
  • Use anywhere within the US where Visa is accepted
  • Order rewards cards from any of our conveniently located BB&T branches
  • Email bbtrewardcard@bbandt.com to customize your rewards card order, or to ask us any questions related to your rewards cards

Use BB&T Visa Reward Cards to boost your business:

  • Inspire employees
  • Promote special events
  • Recognize customer loyalty

General questions about your BB&T Visa Rewards Card

Have you just received a BB&T Visa Rewards Card?

You must activate your card using the instruction that come with it before you can use it. Once the card is activated, you can visit our cardholder service site to see your balance and update your contact details.

What is a BB&T Visa Rewards Card?

The BB&T Visa Rewards Card is a prepaid card, not a credit card. The value of the card is limited to the amount of money loaded on the card. It carries the Visa logo, like any Visa credit or check card, but because it is a prepaid card, your spending is limited to the amount of money placed on the card by the purchaser. The BB&T Visa Rewards Card allows you to buy what you want, when you want, at millions of merchants in the United States where Visa debit cards are accepted.

How does my BB&T Visa Rewards Card work?

Using your BB&T Visa Rewards Card

Using your BB&T Visa Rewards Card for a purchase is similar to using any prepaid Visa card. Each time you use your card, the purchase amount is automatically deducted from your available balance. Knowing your balance before you shop will ensure your card is accepted. You can check your balance anytime by visiting our cardholder service site or by calling 866-594-2076.

My BB&T Visa Rewards Card does not have my name on it. Can I still use it?

Yes, you can still use your card even though your name does not appear on it.

How do I know the value of my BB&T Visa Rewards Card?

The original value of your card should be noted on the card carrier and it could also be printed on the front of it. You can also check the available balance on your card by visiting our cardholder service site or calling 866-594-2076.

Can I use my BB&T Visa Rewards Card at more than one place?

Yes, that's the best feature of the BB&T Visa Rewards Card. You can use it at millions of locations where Visa debit cards are accepted in the United States.

Can I use my BB&T Visa Rewards Card at an ATM?

No, you cannot use your card to access cash at an ATM or through a cash advance.

Can I use my BB&T Visa Rewards Card to get cash at the checkout?

No, you cannot use your card to access cash. BB&T Visa Rewards Cards do not have a cashback feature.

Are there fees associated with my BB&T Visa Rewards Card?

Yes, there is a $3.50 monthly fee effective after six months of activation. For additional fees, please see the BB&T Visa Rewards Card Cardholder Agreement.

How do I check the balance on my BB&T Visa Rewards Card?

To check the available balance on your card, visit our cardholder service site or call 866-594-2076.

How can I purchase an item that costs more than the balance on my BB&T Visa Rewards Card?

When paying for a purchase with your card and a second method of payment:

  1. Let the merchant know in advance you will be using two methods of payment
  2. Present the card in advance and state the amount to be deducted
  3. Pay the merchant the difference with a second form of payment: cash, check or credit/debit card

Do I have to accept the Terms and Conditions described in the Rewards Cardholder Agreement?

Using your BB&T Visa Rewards Card signifies that you accept the Terms & Conditions.

Can I use my BB&T Visa Rewards Card for online or phone purchases?

Yes, however you must first register your card by visiting our cardholder service site. When you make your online purchase or phone purchase, be sure to use the same name, address and phone number you used when you registered your card.

Can I use my BB&T Visa Rewards Card at gas stations?

Yes. However you must give your card to the station attendant and state exactly how much you want to purchase. The card cannot be used to pay at the pump.

Can I use my BB&T Visa Rewards Card at restaurants?

Yes. However, you should be aware that many restaurants factor in an automatic tip or other expenses above the purchase amount when authorizing card purchases. If your bill, plus the estimated tip or other expenses, exceeds the balance on the card, it may be declined. If this situation occurs, ask the merchant to deduct a specific amount from the card and use another method of payment for the balance.

Can I use my BB&T Visa Rewards Card for car rentals, airline tickets or hotels?

No, the card cannot be used for car rentals, airline tickets or hotels.

What should I do if my BB&T Visa Rewards Cardis declined?

If a transaction is declined you should first check your balance on the card by visiting our cardholder service site or by calling 866-594-2076. If your transaction was declined even though there were sufficient funds on your card, call 866-594-2076 for assistance.

What if I need to return an item I purchased with my BB&T Visa Rewards Card?

You may need to present your card at the time of merchandise return. If the merchant's return policy allows it, the merchant will credit the amount of the purchase back on your card. Remember to save your receipt and the card even after you have spent all the funds in case there are any merchandise returns.

What if I change my mind and want to cancel a purchase?

A merchant may cancel the transaction at your request. However, if the merchant has already obtained an authorization for your transaction, funds equal to the authorization amount will not be available for purchases for 3 to 7 business days.

What should I do with my BB&T Visa Rewards Card once the balance is depleted?

Keep your card, even after the balance is depleted, in case you need to return any purchased items. You may be asked to present the card when returning items purchased with it.

What do I do if I have a remaining balance on my BB&T Visa Rewards Card after the Good Thru date?

The card expires on the Good Thru date and you can no longer use it. Any remaining funds will be forfeited and not accessible to cardholder.

Get Assistance

By Phone

Check your balance by calling (866) 594-2076.

In Person

Find

Contact Us

Call 800-BANK-BBT

(800-226-5228).

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