Careers Site Frequently Asked Questions

General questions

Questions about your application or the hiring process? We're here to help.

How do I search for job opportunities?

Type your search parameter, such as job title, city name or keyword, into the search field at the top of the list of jobs and select "search." Further narrow down the list by using the options on the left-hand side of the page. Alternatively, you may use the options on the left without using the search bar or use a combination of criteria in the search field by including "and," "or," or "not" between the terms.

What should I do if I forget my password or get locked out of my profile?

If you can't remember your password, select "Forgot Password." You'll be prompted to enter the email address that you entered when you created the account, and an email will be sent with a link to reset your password.

If you have five or more unsuccessful attempts to sign in, the system will lock your username for approximately 30 minutes. You should wait 30 minutes and then attempt to sign in again.

If the above options don't work and you need further assistance, contact us. Please provide your full name and the email address you used to register.

How do I submit my resume for a job?

Once you find a job that matches your interests, select "Apply" or "Apply with LinkedIn" at the top or bottom of the page. If you're not already signed in to your account, you'll be requested to sign in or register.

If you're applying for the first time, the first screen will give you the option to upload or drag-and-drop your resume. If you're on a mobile device, you may use Google Drive, DropBox or similar storage apps to access your resume by clicking "Select files" and navigating to the desired storage app.

If this is not your first application, you will be presented with the options to use your last application or upload a new resume or CV. The best option for a return applicant is to select "Use my last application" and add your resume at the bottom of the third page, with the experience and education, in the field for Resume/CV.

To apply using your LinkedIn® profile, select "Apply with LinkedIn." Enter your email address and password and click "Allow Access" or "Sign In and Allow Access." If you are not signed in to the BB&T Careers site, you will be asked to do so and can create a BB&T Careers account at this point if needed. The system will then auto-fill information from your LinkedIn profile in your application.

After I've applied for a job, can I update my resume?

No. Please apply for a new, similar job to submit a new resume.

Will I be contacted after I apply to a position?

You'll receive an automatic application confirmation email, and then if you are among the most qualified candidates for the position, the recruiter will contact you to continue the evaluation process.

You may check the status of your application by logging in to the career site. Select the cloud icon in the upper-left and select "View Profile" to see your homepage, which displays the job you applied for and the status of your job application below the job title.

How do I check the status of my application?

Sign in to the career site. Click the cloud icon in the upper-right and select "View Profile" to see your homepage, which displays the job you applied for and the status of your job application just below the job title. You'll see one of the following statuses:

  • Application Received – Your application has been submitted successfully, but a recruiter has not yet reviewed it.
  • Under Consideration – Your application has been reviewed and is being processed. If you're one of the most qualified candidates for the position, a recruiter will contact you to continue the evaluation process.

Can I delete my profile?

No. Profiles cannot be deleted. They are legal documents that we must keep for our records.

Can I apply in person at a local branch or office?

No. All applications must be submitted through the career site.

What can I do if I experience technical difficulties with the career site?

Here are a few suggestions:

  • Clear the browsing history and cookies for your browser
  • Set your browser options to allow pop-ups
  • Use a resume instead of LinkedIn
  • Start the application without a resume, then add it on the third page of the application, with the work experience and education fields
  • Remove any special characters from your resume, such as stars, circles or squares
  • Try using a different Internet browser or computer (Google Chrome is a recommended browser)
  • Create a new login (using a different email address)

If you continue to have difficulties, please contact us. Please provide your full name and the email address you used to register along with the error message you are receiving, the requisition number you are applying for, and what browser or mobile device you're using. We'll be happy to assist you.

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