Homeowner payments through Truist Association Services

Pay your HOA dues now, or enroll in automatic payments.

Go green—and save time—with homeowners association payment options.

Pay now online.

Homeowner payment options

To make a one-time payment today, use the Truist Online Payment System by selecting the Pay now or enroll button below. Your homeowners association must be enrolled in our online payment service. (If your association isn’t enrolled, you’ll receive a pop-up message when you enter your payment information.)

payment cards

Pay by card.

Pay by debit or credit card with your Visa®, MasterCard®, American Express® or Discover® card.Disclosure 1

payment checks

Pay by eCheck.

Pay by eCheck with a one-time electronic funds transfer by ACH debit from your checking or savings account from any U.S. financial institution. No convenience fee is charged for payments made by eCheck.

Pay automatically with Association Pay (ACH).

Homeowner payment options

With Truist Association Pay (ACH), you can have recurring payments debited directly from your checking or savings account held at any U.S. financial institution.

Here’s how to get started:

  • Enroll online in Truist Association Pay (ACH) by selecting the Pay now or enroll button. Your homeowners association must be enrolled in our Online Payment System.
  • Enroll by mail or fax by completing the Association Pay enrollment form in your coupon book or billing statement or by following the instructions in this generic enrollment form (PDF).
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Change automatic payment

Use this form to update your account.

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Cancel automatic payments

Use this form to stop automatic payments.

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View ACH deadline calendar

See deadlines for setting up, changing, or canceling the next payment.

HOMEOWNER PAYMENT OPTIONS

Pay with bill pay.

Save time and money by scheduling your association payment through your bank's bill pay service or other online payment bill pay processor. Need help on using an online bill pay service? Check out your Association Services coupon book or statement instructions.

Ensure your online bill pay setup reflects the following:

Payee Name: Association Name
Payee Address: PO Box 628207, Orlando, FL 32862-8207
Payee Phone: 888-722-6669

Account Number: On each scheduled payment, use the bill pay account number that appears on your association payment coupon. Don’t add any other letters, numbers, or identifying words in the account number area.

Pay by mail.

HOMEOWNER PAYMENT OPTIONS

Mail your payment with coupon to:

Truist
PO Box 628207
Orlando, FL 32862-8207

Tips for mailing your payment:

  • Don’t mail cash.
  • Include an Association Services coupon with every payment.
  • Make checks payable to the legal name of your homeowners association.
  • Write your bill pay number (located on your payment coupon) on your check.
  • Write "U.S. Funds" on Canadian checks that are to be processed in U.S. funds.
  • Only send payments to this address. Non-payment correspondence should be sent directly to your homeowners association.Disclosure 2

Pay at a Truist branch.

HOMEOWNER PAYMENT OPTIONS

Pay in person by taking your Association Services coupon and your payment to any Truist location near you.Disclosure 3

Frequently asked questions

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Truist offers a variety of ways you can pay including:

  • Pay by mail - Homeowners can mail their coupon and check to the pre-assigned post office box.
  • ACH Debit - Using Association Pay, your payments are automatically deducted from the homeowner’s bank account on the third of each month.
  • Online bill pay service - Payments can be made from an online bill pay provider, using a unique bill pay account number assigned to each property address and payment obligation.
  • Online payment system - Homeowners use Truist.com/payments to:
    • Pay by credit or debit card (Visa®, MasterCard®, American Express®, or Discover®)
    • Pay by eCheck - a one-time electronic funds transfer by ACH debit from a U.S. checking or savings account
    • Enroll online for Association Pay (ACH) - recurring electronic funds transfers by ACH debit from a U.S. checking or savings account
  • At a branch - Payments can be made with an Association Services payment coupon at any of our Truist branches.

With Truist Association Pay (ACH), you can have recurring payments debited directly from your checking or savings account held at any U.S. financial institution. Your homeowners association must be enrolled in our Online Payment System. Enroll online by the 25th of the month to be effective for the next month.

  • Enroll online in Truist Association Pay (ACH) by selecting the Pay Now link on Truist.com/payments.
  • Enroll by mail or fax by completing the Association Pay enrollment form in your coupon book or billing statement or by following the instructions in this generic enrollment form.
  • Contact your management company or self-managed association to have your ACH debit enrollment cancelled or changed with Truist Association Pay.
  • You can also print, complete, and mail or fax the change form to change your enrollment or to cancel your enrollment you can print, complete, and mail or fax the cancel form.

We need to receive change or cancel requests by the 27th day of the month to be effective the following debit month. If the 27th falls on a weekend or holiday, the deadline is the last business day of the month prior to the 27th.

Send your completed form by U.S. mail:

Truist Association Services
PO Box 2914
Largo, FL 33779-2914

Or fax it to 866-297-8932.

Yes. Truist can debit any U.S. bank automatically.

Payments made online through Truist’s Online Payment System will incur the following fees:

  • All debit cards issued by a U.S. financial institution will incur a flat $4.95 convenience fee. The convenience fee incurred on debit cards issued by a non-U.S. financial institution varies.
  • All credit cards will incur a convenience fee of 2.95% of the payment transaction amount.
  • The exact convenience fee on all credit and debit card transactions will be displayed before a payment is submitted online.
  • There is no charge for payments made by e-Check or to enroll in ACH through Truist Association Pay online.

Contact your management company or association with questions regarding your payment, due dates and late fees.

To keep things moving fast:

  • Make checks payable to the legal name of your homeowners association.
  • Send your Association Services coupon with your payment.
  • Write "U.S. Funds" on checks drawn on Canadian bank accounts.
  • Don’t mail cash.

No. All checks are processed the day they’re received.

You can contact your property management company or homeowners association to verify that your payment has been received.

You'll need to use the bill pay account number unique to your property address and payment obligation (located on your coupons).

Using a bill pay service may delay payment processing. We suggest making or scheduling your payment well in advance of the due date. Refer to your Association Services coupon book or statement for important instructions on using an online bill pay service.

In most instances, payments received from a bill pay service aren't processed on the same day that funds are debited from your account. Depending on the method of payment and delivery used by your bill pay provider, payments may take up to five business days or more to be posted to your association's account.

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