Security and Compliance

Guard against credit card fraud and security breaches

Ensure that your business is compliant with the latest security requirements.

Working with you to keep your data more secure

BB&T Merchant Services provides the latest technology solutions for your payment processing needs, and we'll work with you to keep your business up to date with all EMV (Europay, Mastercard, Visa) and PCI DSS (Payment Card Industry Data Security Standard) requirements.

Encryption & tokenization

Tokenization allows you to safeguard consumer information from the risks of giving and storing card data at your location. Benefits include:

  • Increased data security as a result of multi-layered protection
  • Reduced liability for potential breaches
  • Reduced PCI DSS compliance scope

EMV upgrade

EMV chip technology was designed to help improve security and combat fraud through the use of encrypted microchips. This technology also:

  • Ensures that your business won't be liable for fraudulent purchases
  • Protects your business and cardholders from fraudulent activity through the use of a unique transaction code each time the card is used
  • Enables US cardholders to use their secure chip payment cards anywhere in the world


The Payment Card Industry Data Security Standard is a set of data security requirements established and governed by Visa®, MasterCard®, American Express® and Discover® to protect cardholder account information.

PCI DSS includes best practices to identify vulnerabilities in processes, procedures and website configurations.

These best practices also help businesses to:

  • Protect themselves against security breaches
  • Safeguard customer data
  • Protect the integrity of electronic payments

Ready to get started?


Talk with a merchant sales consultant.

By email

Request maintenance on your existing merchant account.

By phone

Client support representative:
Mon–Fri, 8:30 am to midnight ET
Saturday, 10:30 am to midnight ET

Merchant sales consultant:

BB&T Merchant Assurance Program

Our goal is to give you peace of mind from knowing we've tailored a solution to meet the evolving needs of your business. Both technology and cardholder expectations are advancing at a more rapid pace than ever before. For that reason, we recommend a periodic review of your relationship to ensure a seamless payment experience for your customers while you receive the benefits of our solutions and experience.

To have our team review your relationship with BB&T or another provider, please contact us at 877-672-4228 Monday through Friday, 8:30 am to midnight ET; Saturday, 10:30 am to midnight ET; or by email at

Related services

Merchant Services Payment Processing & Reporting

From mobile points of sale to credit card terminals, reporting tools and security, we've got you covered.

Value Added Reseller Program

Benefit from your BB&T partnership with up-to-date security measures and processing solutions, valuable exposure to new revenue sources and more.

BB&T Merchant Services are subject to business type and credit approval.

Branch Banking and Trust Company, Member FDIC.

New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or

BB&T Complete Client Protection

about Truist Bank