Digital Treasury

With Digital Treasury, you have access to ACH, Wire, Positive Pay, Real-Time Payments, and Information Reporting capabilities.

Digital Treasury is the Truist core online cash management platform for commercial and corporate clients—with integrated single sign-on from Truist One View for centralized access to critical cash management tools.  

Its primary functions include real time reporting, payment and transaction initiation, and fraud/risk management.

Use these reference materials to get the most out of your Digital Treasury services.

Fraud Videos

 

Create a single positive pay issue-void item

 

Decisioning Positive Pay exceptions

 

Importing Positive Pay issue-void files

 

Create a Custom Positive Pay Import Map

Creating a Single Positive Pay Issue-Void Item

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In this video we will learn how to create individual Check Issues and Voids through Positive Pay. To begin, you provide the bank with the checks and the voids that have been issued.  The bank then compares those details to the checks presented for payment and reports any exceptions to you to decide whether or not to pay.  You can import a file with multiple checks or key in individual checks. This video focuses on entering individual checks into the system.

Check Issues and Voids are managed in the Fraud/Risk Management workspace, on the Check Issue Management widget.

Clicking on the Add Check Issue/Void link brings you to the check issue/voids entry page.  

All required fields are denoted with a red asterisk and are different for issues verses voided items

For our example, we will enter an Issued Check.  The From Account is the account the check was issued against, and may be selected from either the dropdown or by typing any part of the account name or number

Next, enter the Serial Number, which is typically the check number

Enter the date the check was issued and the amount of the check.

Additionally, for each action, there are optional fields available to input.  To hide these click the Show Optional Fields slider

If you need to enter more than 1 check, enter the number of the additional issued checks to enter then click Add.  The system assumes that the serial numbers are sequential and that they were issued on the same day, but those fields are editable.

Alternately, Voided checks may be entered as well, and generally only require a From Account and Serial Number. The optional fields in this section can be hidden as well.

The totals on the bottom will help you keep track of the number of checks Issued or Voided. Once all of the checks have been entered, click Submit

The entered checks will appear on the Check Issue Management list view.

Check Issues and Voids must be approved before they are sent to the bank.  Depending on your company’s policy, the approval may be automatic with the Auto Approve entitlement, or may require a secondary approver to confirm the details.

Thank you for watching this video where we reviewed how to create individual Check Issues and Voids.

Decisioning Positive Pay Exceptions

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In this video, you will learn how to view and decision your positive pay exception items. Start by navigating to the Fraud/Risk Management workspace and locate the Payment Fraud Control widget.

You will see a listing of accounts that are on Positive Pay. The Status column will indicate whether an account has exception items.  You will also see the number of items to be decisioned and the number of items for which pay or return decisions have been made.   Locate your desired account and select View from the Actions column.

The Payment Fraud Control Decisioning page appears and it lists all of the suspect items for the chosen account for the current day.

For each listed suspect item, the Payment Fraud Control Decisioning page displays a number of columns, including: Actions, Decision, Return Reason, Status, and more.

To View the suspect item, select the down arrow in the Actions column for your desired item and select View.  From the Item detail screen, you can elect to pay the item or return it.

You can also decision several suspect items at one time by selecting the checkboxes for any number of suspect items.

You can decide whether to Pay, Return, Approve, Unapprove, or View these suspect items.

In order to view past decisions made, navigate back to the Payment Fraud Control widget and select the “Decision History” tab.  Here you will see prior decisions.

To narrow your search for a particular item, use the Filter drop down, select a filter key and enter a value in the corresponding field.

Click Apply and the results of the search will appear 

Thank you for watching this video, where you have learned how to view and decision your positive pay exception items. 

Importing Positive Pay Issue-Void Files

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In this video, you will learn how to import, delete, and approve a check issue/void file for bank processing through positive pay. 

To begin, provide the bank with checks and the voids that have been issued.  The bank will compare those details to the checks presented for payment and report any exceptions to you to determine whether to pay or not pay.  You can either import a file with multiple checks or key in individual checks.  This video focuses on importing a file. 

Check Issues and Voids are entered in Fraud Risk Management on the Check Issue Management widget.

Click ‘Import Check Issue Void File’ to import a file.

There are several file formats available, including standard formats that have been created by the bank and are denoted in the Owner column as “System”.  Custom formats are denoted as “Client” and are specific to your company.  

Choose the format that matches the file being imported. 

Before importing your file, you have the option to import it in test mode. This allows you to verify that the data is imported correctly before officially loading it.

Next, browse for and select the file to import.

Click File Import

A Job ID will be provided for reference, and the import will start processing.

The Imported Files tab shows a list of files that have been imported, with the most recent file at the top . A summary of file details is shown as well.

Click View to show the list of check issues and voids that were imported with the file.  

The file can also be deleted to remove it from further processing, or Approved to send it to the bank.

Thank you for watching this video, where we reviewed how to Import, Delete, or Approve a Check Issue Void file.

Create a Custom Positive Pay Import Map

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Welcome. In this video you’ll learn about the Truist Fraud Management Digital Treasury Positive Pay/Reverse Positive Pay – Create a Custom Import Map process.

Before we begin the video tutorial, let’s look at an overview of Positive Pay services and the processing times associated. This information can be found in the reference guides for each product as well. This table displays many of the common timing your company will need to be aware of when using this service. Positive Pay – Service Overview and Processing Times are listed.

Now, let’s begin with using Digital Treasury with Positive Pay and using a custom Import Map. Before we start the system portion, you will need to format your Import file. The most common is to use MS Excel CSV (Comma Separated Value) to align your files. Note: Truist will allow for CSV or Fixed Width file types, but for this tutorial, we will focus on the more commonly used CSV, or Comma Separated Value format. In a CSV, delimited file, each record appears on its own line, and the fields are separated by a single character called the delimiter. In a fixed-width file, each record appears on a separate line, and the width of each field remains consistent across records. In other words, the length of the first field of every record might always be 1 character, the length of the second field of every record might always be 13 characters, and so on.

Let’s look at the file formatting fields and how to fill in using a CSV file type. This information can be found in the reference guides for each product as well. 

  • Account Number Files should contain the full Truist Account Number including any preceding zeros, if applicable. For CSV - Format the column as TEXT
  • Serial Number - Format the column as TEXT. * Amount - Format the column as NUMBER- with no commas, $ symbol, or negative characters (i.e., 1123.88) 
  • Date – for Both Formats- Minimum requirement for date is MMDDYY; other acceptable options are MM/DD/YY; MM/DD/YYYY, etc. 
  • Payee Name- Must match the Payee Name as it appears on the file, including commas, if applicable. Maximum Character length is 80. 
  • Issue Void Indicator- Standard indicators are the letter I for Issue or the letter V for Void. Other options are acceptable Fixed Width-Standard character length is 1.

Now, let’s look at the system, we are going to Create an Import Map - CSV Delimited File. · Within the Check Issue Management workspace, you can import check issues/voids file in a client specific format.

Begin from Digital Treasury home page, and navigate to the Administration and Settings tab. Select Import.

From the Import screen, you will now see the option to +Add Import Map. For the next step, an import map matching your unique file format must be created.

After you add an Import Map, you will see new fields displayed:

  • Map Type 
  • Payment Type 
  • Import As 
  • Clearing Method.

Starting from left to right, use the Map Type drop-down menu and select Delimited. Note: All required fields will be designated with a red asterisk *.

Next, you will select Payment type.

Using the drop-down menu for Payment, select Import Check Issue/Void. · Result: The File Properties section displays.

In the File Properties section, you will need to provide a Format Name

  • Spaces cannot be used in the name. 
  • You may use the optional description field if desired.

Next, enter a value in Start Import at Row field.

  • If your file has no header and the first record to import is on row 1, enter a value of 1. 
  • If your file has a header record on the first row, enter a value of 2.

Continuing with File Properties

Use the String Delimiter drop-down menu to choose a String Delimiter or leave it set with the Default of Double Quote (34). ·

  • The String Delimiter enables you to send your delimiter as a character in a field without it being treated as a delimiter. For example: “Smith, Betty” enables you to send the comma for the payee’s name rather than removing it from the file.

Next, use the Field Delimiter drop-down menu to select the delimiter being used in your file. 

  • The character’s numeric value equivalent will display (Comma = 44).
    • If your delimiter is not available in the drop-down menu, please review Other Delimiters section. Select Other and key the numeric value into the field. For example, to use a Colon delimiter, enter the value of 44.

The next section is the Data Format Details.

  • Date Format: use the drop-down menu to choose the date format in your file. 
  • Date Separator: use the drop-down menu to select a date separator (such as /) if used in your file. 
  • Implied Number of Positions: use the drop down to select the number of implied positions for the amount field if a decimal is not being used. For example: if the amount of $123.45 is being sent in the file as 12345, the implied positions is 2. (See the Sample A) 
  • Decimal Separator: if the amount in your file will include a decimal, put a. in the field. The amount field should not include commas. (See the Sample B) · Issue Indicator: type in the value that will be used for issued items. Standard option - I =Issue
  • Void Indicator: type in the value that will be used for voided items. Standard option - V =Void

The next section is the File Map.

In the Active column, select the fields that will be included in the file. All required fields must be selected. ·

Note: All fields with an asterisk * are required for Standard Positive Pay Select Active by each field: Account Number, Check Amount, Issue/Void Date, Issue/Void Indicator, and Serial Number

Payee Name is required if you are participating in Payee Positive Pay Field Number – enter the order that the fields appear in the file Default Value – value to be assigned to each record in the file for that field (See Sample).

Note: For traditional Positive Pay, we recommend including the Payee Name in your file. The name will display to the teller for checks being cashed at a Truist branch that match in check number and amount.

Select Save when complete.

With a successful save, the Import Map Submitted message will display. And as a result, the newly created import map is successful and now added to the Import Map list view.

In the case you are not successful with you Import Map, we will display a few common errors that may be simple to correct.

  • File Formatting – such as comma and decimal used in the same file.
  • Duplicate Entry • Digital Treasury allows 1 Issue Entry and 1 Void Entry per Serial Number. · Incorrect Import Map • Clients who create their own unique Import Map, should not use the System Map included in Digital Treasury. Note: If you chose initially to program a System Map, which is considered standard for Truist. Use the reference guide available to follow the exact process if using a System Map versus a Custom Import Map. 
  • Uploading File in Test Mode instead of Production - See the Sample displayed. The status will indicate if the file was imported as a test file, or a live file. 
  • The test files will indicate test in the status field. Status examples include: Test Rejected/Test Entered. A live file will have status of: Entered/ Rejected

To return as we complete this video tutorial, with a successful save, the Import Map Submitted message will display.

This concludes the Truist Fraud Management Digital Treasury Positive Pay– Create a Custom Import Map process tutorial.

Thank you for watching this tutorial where you learned about Truist Fraud Management Digital Treasury Positive Pay – Create a Custom Import Map process.

The power of Digital Treasury—combined with the convenience of mobile access

  • Get security features such as multi-layered authentication and biometric verification.
  • Approve payments and transfers quickly from your mobile device.
  • Access deposit account information, including transactions, and robust search capabilities.
  • Review, decision, and approve Positive Pay, Payee Positive Pay, Reverse Positive Pay, and Controlled Payment Reconciliation exception item.

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Download the Truist One View app
 

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Frequently asked questions

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  1. On the Commercial Online Dashboard, find the Applications tile, then select the Go button for Digital Treasury.
  2. Under Payments & Transfers select Payment Management.
  3. In the Payment Center, review the Payment List View section for the status of your payment. Fully approved ACH payments will display a Released status
  1. On the Commercial Online Dashboard, find the Applications tile. Then, select the Go button for Digital Treasury.
  2. Under Payments & Transfers, select Payment Management.
  3. n the Payment Center, review the Payment List View section for the status of your payment.
  4. A Bank Confirmed status indicates your wire payment has completed processing.

You can view and customize bank-defined reports by going to Reports Management within the Reporting tab. Additionally, you can use saved report criteria to access this same information in the Custom Reporting module within the Balance and Transaction Reporting section of the Reporting tab.

Digital Treasury provides convenient access to images through the Image Search widget, or you can access images of paid checks and deposits through your transaction details.

To make a loan payment or loan advance, select Payments Management from the Digital Treasury home screen. Select Add a New Payment and find or type Loan Payment or Loan Advance under Select Payment Type.

You can make a standard, principal-only or interest-only payment through the Payments Management menu.

To check loan account details, log in to Digital Treasury and select Balance and Transaction Reporting under Reporting. A list of loan accounts will appear, and you can select them to see the appropriate loan account details.

Truist supports up to 80 characters in a payee name field on an issue file. The payee name should match what’s printed on the payee line of the check.

Yes. You can see stop payments on your account using the Check Inquiry function, found in the Payments & Transfer menu. This includes historical stops placed outside of Digital Treasury.

Yes. Use the Add button at the bottom of each Stop Transaction screen to add as many individual stop transactions as needed.

Yes. Use the serial number field on the Add Stop Payment screen to choose a range of checks for which you can apply a stop payment.

Still need help?

We’re here to assist you. Contact Treasury Solutions client support at treasuryclientservices@truist.com or call 800-774-8179, Monday through Friday, 8 am to 8 pm ET on bank business days.