Wholesale lockbox
Our wholesale lockbox service processes high-dollar, corporate-to-corporate payments
- Convenient
- Outsource the tedious task of receiving, opening and processing payments
- Allow associates to work on more revenue-generating tasks
- Reduce check fraud
- Improve mail times
- Unique ZIP code reduces mail float time Disclosure 1
- Multiple daily mail pickups
- Immediate delivery of incoming payments to our lockbox for processing
- Automation
- Payments are imaged as your mail is received
- Payment data is captured according to your setup instructions
- Funds are deposited to your account same day
- Multiple service options
- Data entry of remittance detail and data transmission, using image, optical character recognition (OCR) and page scanning technology
- Processing of foreign checks
- Special sorting available
- Bulk image transmission available
- Easy access to images and data
- Images available daily on robust online image portal
- Checks, invoices and reports accessible online the same day
- Updating receivables
- Same-day lockbox deposit total
- Detail reporting of magnetic ink character recognition (MICR) capture from checks
- Data entry from checks and invoices
Healthcare lockbox
BB&T Medical Data Lockbox lifts data from paper payments. The data is then integrated to a healthcare provider's open claims files with payment data. You get a file ready to post to the provider's practice management software.
- Automation
- Convert paper payments and paper explanation of benefits (EOB) to an electronic 835 posting file
- Reconcile electronic ACH payment to paper EOB
- Key data elements from correspondence letters lifted and indexed for search and work assignment capabilities
- Reconcilement and research efficiency
- Incorporate an EDI 837 claims file from the provider for reconcilement to payment
- Produce a clean EDI 835 posting file back to the client
- View original EOB received through lockbox or a clean, virtual EOB at a specific patient level
- Dedicated medical data portal
- Enjoy a robust web-based client portal designed for healthcare providers
- Produce and view numerous tracking reports
- Monitor files for uploading
- Search across numerous fields including patient name, claim or denial code
Retail lockbox
Our retail lockbox service is ideal for companies receiving a large volume of low-dollar consumer-to-corporate payments. This service uses a standardized coupon and courtesy reply envelope.
- Convenient
- Outsource the tedious task of receiving, opening and processing payments
- Allow associates to work on more revenue-generating tasks
- Reduce check fraud
- Improve mail times
- Unique ZIP code reduces mail float time Disclosure 1
- Multiple daily mail pickups
- Immediate delivery of incoming payments to our lockbox for processing
- Automation
- Payments are imaged and data captured from remittance coupons as your mail is received
- Payment data is consolidated throughout the day to produce a single output file that meets your AR software requirements
- Funds are deposited to your account same day
- Easy access to images and data
- Images available daily on robust online image portal
- Checks, coupons, invoices and reports accessible online the next day
- Process multiple payment options
- Process all payment types, including multiple check, multiple coupon payments, partial payments or checks only payments. You can customize the instructions for all payment types.
- Process multiple divisions or departments. This works through a single lockbox with an identifier in the scanline of your coupon.
AR-Box electronic lockbox
AR-Box® is our electronic lockbox solution designed. It's designed for companies that receive a high volume of consumer payments through online bill pay banking channels.
- Convenient
- Allows billers to consolidate multiple online bill payment processors into a single customized posting file
- Convert paper check payments to electronic payments
- End manual posting of consumer paper checks
- Ensure accurate posting with online correction capability
- Complement to a retail lockbox service
- Secure information management
- Search transactions with easy-to-use web-based reporting tools
- Reject or stop payments from posting electronically
- Have multiple levels of access and security
- Receive a single daily report including payment information from multiple processors
- Cost-effective
- Minimize processing costs
- Receive consumer payments faster and improve cash flow
Ready to get started?
By email
Have a Treasury Management representative contact you.
BB&T Lockbox Online Wholesale/Retail Login
Log in to access your lockbox service, now available nationwide.
Please call 800-774-8179 for help
Still exploring?
Discover the Benefits of BB&T Lockbox Services (Video)
Get access to the smartest system for processing consumer or trade payments.
Learn About the BB&T Medical Data Lockbox (Video)
Use BB&T lockbox services to simplify your incoming receivables processes and generate medical data that supports your overarching business objectives.
Related services
NACHA Healthcare
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Payables
Maximize the strengths of your company. Let's talk about ways to improve your financial operations.
Receivables
Choose a payment processing option that suits your company today and as it grows.
Treasury Management
Make the most of your company's liquidity, make sound investments for the future and reduce your financial risks. Our treasury management options can help.
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Available in some locations.
Branch Banking and Trust Company, Member FDIC.
New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca.
Branch Banking and Trust Company is now Truist Bank. Learn more.
BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.