Lockbox Services

Turn your company's incoming receivables into usable cash

Convert receivables into cash quickly, efficiently and accurately. Our lockbox services reduce mail, processing and check clearing float times.

Wholesale lockbox

Our wholesale lockbox service is designed to process high dollar, corporate-to-corporate payments

  •   Convenient
    • Allow tedious task of receiving, opening and processing of payments to be outsourced
    • Allow associates to work on more revenue-generating tasks
    • Reduce check fraud
  • Improve mail times
    • Unique ZIP code reduces mail float time1
    • Multiple daily mail pickups
    • Immediate delivery of incoming payments to our lockbox for processing
  • Automation
    • Payments are imaged as your mail is received
    • Payment data is captured according to your setup instructions
    • Funds are deposited to your account same day
  • Multiple service options
    • Data entry of remittance detail and data transmission, using image, optical character recognition (OCR) and page scanning technology
    • Processing of foreign checks
    • Special sorting available
    • Bulk image transmission available
  • Easy access to images and data
    • Images available daily on robust online image portal
    • Checks, invoices and reports accessible online the same day
  • Updating receivables
    • Same-day lockbox deposit total
    • Detail reporting of magnetic ink character recognition (MICR) capture from checks
    • Data entry from checks and invoices
  • Web exceptions
    • View and accept or reject exception transactions online
    • Provide missing remittance detail online

Healthcare lockbox

BB&T Medical Data Lockbox lifts data from paper payments, integrates to healthcare provider's open claims files with payment data and delivers a file ready to post to the provider's practice management software

  • Automation
    • Convert paper payments and paper explanation of benefits (EOB) to an electronic 835 posting file
    • Reconcile electronic ACH payment to paper EOB
    • Key data elements from correspondence letters lifted and indexed for search and work assignment capabilities
  • Reconcilement and research efficiency
    • Incorporate an EDI 837 claims file from the provider for reconcilement to payment
    • Produce a clean EDI 835 posting file back to the client
    • View original EOB received through lockbox or a clean, virtual EOB at a specific patient level 
  • Dedicated medical data portal
    • Enjoy a robust web-based client portal designed specifically for healthcare providers
    • Produce and view numerous tracking reports
    • Monitor files for uploading
    • Search across numerous fields including patient name, claim or denial code
  • MD Lite
    • Designed for clients with smaller claim volume, who don't require 835 posting files but want the ability to search across key data elements lifted from the EOB
  • Improve your working capital
    • Reduce losses due to excessive write-offs
    • Recover more revenue from denied claims
    • Reallocate employee resources to revenue-generating tasks
    • Decrease days outstanding for payment reconcilement

Retail lockbox

Our retail lockbox service is ideal for companies receiving a large volume of low dollar consumer to corporate payments, utilizing a standardized coupon and courtesy reply envelope

  • Convenient
    • Allow tedious task of receiving, opening and processing of payments to be outsourced
    • Allow associates to work on more revenue-generating tasks
    • Reduce check fraud
  • Improve mail times
    • Unique ZIP code reduces mail float time1
    • Multiple daily mail pickups
    • Immediate delivery of incoming payments to our lockbox for processing
  • Automation
    • Payments are imaged and data captured from remittance coupons as your mail is received
    • Payment data is consolidated throughout the day to produce a single output file that meets your AR software requirements
    • Funds are deposited to your account same day
  • Easy access to images and data
    • Images available daily on robust online image portal
    • Checks, coupons, invoices and reports accessible online the next day
  • Process multiple payment options
    • Process all payment types to include multiple check, multiple coupon payments, partial payments or checks only payments, all according to your customized instructions
    • Process multiple divisions or departments through a single lockbox by utilizing an identifier in the scanline of your coupon
  • Web exceptions
    • View and accept or reject exception transactions online
    • Provide missing remittance detail online
  • Wholesale lockbox
    • Support receivables invoice documents that are a mix of traditional wholesale invoice payments and classic check/coupon retail payments
    • Receive wholesale processing using image, OCR and page scanning technology
    • Image data entry for non-scannable documents included

AR-Box electronic lockbox

AR-Box® is our electronic lockbox solution designed for companies that receive a high volume of consumer payments through online bill pay banking channels

  • Convenient
    • Allows billers to consolidate multiple online bill payment processors into a single customized posting file
    • Convert paper check payments to electronic payments
    • Eliminate manual posting of consumer paper checks
    • Ensure accurate posting with online correction capability
    • Complement to a retail lockbox service
  • Secure information management
    • Search transactions with easy-to-use web-based reporting tools
    • Reject or stop payments from posting electronically
    • Have multiple levels of access and security
    • Receive a single daily report including payment information from multiple processors
  • Cost-effective
    • Minimize processing costs
    • Receive consumer payments faster and improve cash flow

Ready to get started?

By email

Have a Treasury Management representative contact you.

By phone

Got questions?

800-774-8179

BB&T Lockbox Online

Log in to access your lockbox service, now available nationwide.

Wholesale/Retail Login

Please call 800-774-8179 for assistance

Still exploring?

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1Available in some locations.

Branch Banking and Trust Company, Member FDIC.