We want to help you achieve economic success and financial security through our products and services. You can reach us in any of the following ways:
Log in to online banking and send us a secure message. A dedicated BB&T representative will respond to your inquiry within 2 to 3 business days.
Don't have online banking? Enroll now.
The U by BB&T® mobile app for iPhone®, iPad® and Android® is a complete banking experience. Pay bills, make transfers, view your linked accounts, get your credit score, locate a branch and more.
Visit us in person
Locate a branch.
Get information for specific products or services
- Personal clients
- Business clients
- Printable forms
Contact information for personal clients
Trouble with your account?
- If you suspect you're a victim of identity theft, immediately contact your local BB&T branch or call 800-BANK-BBT (800-226-5228). Learn more about fraud.
- If your BB&T Debit Card or credit card was lost, stolen or damaged, you may block your current card and request a new one.
- You can stop payment on checks that haven't cleared.
Have a complaint?
Has something happened to you at BB&T that you feel wasn't handled well? If so, we want to know. We have dedicated associates to receive your complaint and ensure that your concerns are investigated, addressed and responded to in a timely manner.
Call 888-628-3926. Associates are available Monday through Thursday from 9 am to 5 pm ET, and Friday from 9 am to 6 pm ET.
Email us at:
Only deposit products are FDIC insured.
Investment solutions are provided by BB&T Investments, a division of BB&T Securities, LLC(opens in a new tab), member FINRA (opens in a new tab)/SIPC (opens in a new tab). BB&T Securities, LLC is a wholly-owned nonbank subsidiary of BB&T Corporation. Securities and insurance products or annuities sold, offered or recommended by BB&T Investments are not a deposit, not FDIC insured, not guaranteed by a bank, not insured by any federal government agency and may lose value.
BB&T Capital Markets is a division of BB&T Securities, LLC (opens in a new tab), a wholly owned nonbank subsidiary of BB&T Corporation and Member FINRA (opens in a new tab)/SIPC (opens in a new tab). Securities or insurance products and annuities sold, offered or recommended are not a deposit, not FDIC insured, not guaranteed by a bank, not guaranteed by any federal government agency and may go down in value.
Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender.