Contact Us

We want to help you achieve economic success and financial security through our products and services. You can reach us in any of the following ways:

By phone

Call 800-BANK-BBT (800-226-5228). Associates are available from 6 am to midnight ET.

International: 910-914-8250

Hearing impaired clients: TDD (TDD compatible equipment required): 888-833-4228


Log in to online banking and send us a secure message. A dedicated BB&T representative will respond to your inquiry within 2 to 3 business days.

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Mobile app

The U by BB&T® mobile app for iPhone®, iPad® and Android® is a complete banking experience. Pay bills, make transfers, view your linked accounts, get your credit score, locate a branch and more.

Visit us in person

In person

Locate a branch.

Get information for specific products or services

Not a BB&T client?

We'd love to talk with you. Please call us at 800-BANK-BBT (800-226-5228) with your inquiry. Or if you're looking for a new bank, we've made it easy to switch your accounts to BB&T.

Trouble with your account?

Have a complaint?

Has something happened to you at BB&T that you feel wasn't handled well? If so, we want to know. We have dedicated associates to receive your complaint and ensure that your concerns are investigated, addressed and responded to in a timely manner.

Call 888-628-3926. Associates are available Monday through Thursday from 9 am to 5 pm ET, and Friday from 9 am to 6 pm ET.

Email us at:

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Only deposit products are FDIC insured.

Investment solutions are provided by BB&T Investments, a division of BB&T Securities, LLC (opens in a new tab) member FINRA (opens in a new tab)/SIPC (opens in a new tab). BB&T Securities, LLC is a wholly-owned nonbank subsidiary of BB&T Corporation. Securities and insurance products or annuities sold, offered or recommended by BB&T Investments are not a deposit, not FDIC insured, not guaranteed by a bank, not insured by any federal government agency and may lose value. 

BB&T Capital Markets is a division of BB&T Securities, LLC, a wholly owned nonbank subsidiary of BB&T Corporation and Member FINRA/SIPC. Securities or insurance products and annuities sold, offered or recommended are not a deposit, not FDIC insured, not guaranteed by a bank, not guaranteed by any federal government agency and may go down in value.

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender.