Contact Us

Business clients

We're here to answer your questions and provide support in any way we can.

Association services

727-549-1202
Toll-free: 888-722-6669

Email

Providing products and services specifically designed to meet the needs of property management companies and community associations including:

  • Payment processing
  • Association deposit services
  • Association loans
  • Deposit services

Log in to make a payment online(opens in a new tab)

Learn more about payment options

General account information

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Associates are available from 6 am to midnight ET, 24 hours a day, 7 days a week.

  • General account inquiries about your checking, savings and CD accounts

Cash management & disbursement

BB&T Treasury Management
Inquiries: 800-810-5625
Client support: 800-774-8179

Email

  • General inquiries
  • ACH
  • CashManager OnLine®
  • CD ROM check imaging
  • Lockbox services
  • OnSite Deposit
  • Wire transfer service

Commercial lending offices

Corporate Lending Services: 336-733-2752

Email

  • Large corporate credit and syndications

Corporate trust

Institutional Trust Services: 800-682-6902, ext. 64606

Email

  • Investment management
  • Employee benefit services
  • Investment advisory services
  • Philanthropic services
  • Corporate trust services

Debit cards

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Associates are available from 6 am to midnight ET. Account information is available through BB&T Phone24 24 hours a day, 7 days a week. Self-services, such as ordering a new debit card, are available by logging in to your online banking account.

  • General inquiries about your BB&T Debit Card
  • Report lost or stolen cards
  • Activate your BB&T Debit Card
  • Change PIN

Credit cards

800-397-1253

Customer service fax: 252-296-7018

Bulk maintenance request fax: 252-296-7145

Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340

Mail inquiries to:
PO Box 200
Wilson, NC 27893

Credit card management - BB&T eZBusiness support

800-397-1253

  • Password and user ID help for BB&T eZBusiness
  • Technical support for BB&T eZBusiness

Log in to BB&T eZBusiness(opens in a new tab)

Employee benefits small group specialists

Email(opens in a new tab)

  • Group medical (for 10 and less employees)
  • Ancillary group products
  • Life, dental, long-term disability and short-term disability
  • Section 125 plans

Regional offices:

Insurance - Preferred business sales center

877-643-6227

Email(opens in a new tab)

  • Small business
  • Property
  • General liability
  • Business auto
  • Workers' compensation

Insurance - Claims center

International customer service desk

Foreign exchange trading desk

800-240-2147

  • General inquiries

BB&T Commercial Finance

Email

  • Working capital solutions
  • Factoring

BB&T Commercial Lending

Email

  • General inquiries

BB&T Equipment Finance

800-532-0354

Email

  • Equipment loans and leases
  • Payoff information
  • Title information

Mail inquiries to:
BB&T Equipment Finance
600 Washington Ave, Suite 201
Towson, MD 21204

BB&T Dealer Finance

888-562-6228

Email 

Mail payoffs to:
BB&T Dealer Finance
PO Box 2306
Wilson, NC 27894

Mail overnight payoffs to:
BB&T Dealer Finance
2713 Forest Hills Rd SW
Wilson, NC 27893

Mail payments with coupon to:
BB&T Dealer Finance
PO Box 580048
Charlotte, NC 28258-0048

Mail payments without coupon to:
BB&T Dealer Finance
PO Box 819
Wilson, NC 27894

BB&T Small Business Lending

Merchant Services

877-672-4228

Email

  • Account maintenance
  • Order supplies
  • Terminal assistance
  • Repair, supply and retrieval requests
  • Charge-backs
  • General inquiries

Mail maintenance requests to:
PO Box 698
Wilson, NC 27893

Merchant Connection support

Payroll services

877-228-7765

Associates are available 8 am to 5 pm ET, Monday through Friday.

  • Payroll processing
  • New-hire reporting
  • Tax services

Only deposit products are FDIC insured.

Investment and Insurance Products:

• Are not FDIC or any other Government Agency Insured • Are Not Bank Guaranteed • May Lose Value

Truist, BB&T®, BB&T Securities®, BB&T Sterling Advisors, Sterling Capital®, BB&T Investments, BB&T Scott & Stringfellow®, SunTrust®, SunTrust PortfolioView, SunTrust Robinson Humphrey®, SunTrust Premier Program®, AMC Pinnacle®, AMC Premier®, Access 3®, Signature Advantage Brokerage, Custom Choice Loan®, SunTrust SummitView® and GFO Advisory Services® are service marks of Truist Financial Corporation. All rights reserved. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, and SunTrust Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by SunTrust Investment Services, Inc. and BB&T Securities, LLC, and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, SIPC, and a licensed insurance agency where applicable.  Investment advisory services are offered by SunTrust Advisory Services, Inc., GFO Advisory Services, LLC, BB&T Securities, LLC, Sterling Capital Management, LLC, Precept Advisory Group, LLC, and BB&T Institutional Investment Advisors, Inc., each SEC registered investment advisers.  BB&T Sterling Advisors, BB&T Investments and BB&T Scott & Stringfellow are divisions of BB&T Securities, LLC.   Mutual fund products are advised by Sterling Capital Management, LLC. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank now Truist Bank.

The information contained herein is for informational purposes only and does not represent an official statement of your SunTrust Investment Services, Inc. account. Please refer to your monthly or quarterly statements for a complete record of your transactions, holdings, and balances.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of Truist Financial Corporation: SunTrust Bank now Truist Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; SunTrust Advisory Services, Inc., a SEC registered investment adviser which provides Investment Advisory services.

SunTrust Private Wealth Management, International Wealth Management, GenSpring, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Bank now Truist Bank, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. 

Branch Banking and Trust Company is now Truist Bank. Learn more.

BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.

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