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Contact Us

Business clients

We're here to answer your questions and provide support in any way we can.

Association Services

727-549-1202
Toll-free: 888-722-6669

Email

Providing products and services specifically designed to meet the needs of property management companies and community associations including:

  • Payment processing
  • Association deposit services
  • Association loans
  • Deposit services

Log in to make a payment online (opens in a new tab)

Learn more about payment options

General account information

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Associates are available from 6 am to midnight ET, 24 hours a day, 7 days a week.

  • General account inquiries about your checking, savings and CD accounts
Cash management & disbursement

BB&T Treasury Management
Inquiries: 800-810-5625
Client support: 800-774-8179

Email

  • General inquiries
  • ACH
  • CashManager OnLine®
  • CD ROM check imaging
  • Lockbox services
  • OnSite Deposit
  • Wire transfer service
Commercial lending offices

Corporate Lending Services: 336-733-2752

Email

  • Large corporate credit and syndications
Corporate trust

Institutional Trust Services: 800-682-6902, ext. 64606

Email

  • Investment management
  • Employee benefit services
  • Investment advisory services
  • Philanthropic services
  • Corporate trust services
Debit cards

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Associates are available from 6 am to midnight ET. Account information is available through BB&T Phone24 24 hours a day, 7 days a week. Self-services, such as ordering a new debit card, are available by logging in to your online banking account.

  • General inquiries about your BB&T Debit Card
  • Report lost or stolen cards
  • Activate your BB&T Debit Card
  • Change PIN
Credit cards

800-397-1253

Customer service fax: 252-296-7018

Bulk maintenance request fax: 252-296-7145

Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340

Mail inquiries to:
PO Box 200
Wilson, NC 27893

Self-services, such as ordering a new card, are available by logging in to your online banking account.

  • Report a lost or stolen card
  • Make balance inquiries
  • Make payments
  • Request a credit line increase
  • Ask general inquiries
Credit Card Connection support

800-397-1253

  • Password and user ID help
  • Credit Card Connection technical support

Login to Credit Card Connection (opens in a new tab)

Employee benefits small group specialists

Email employee benefits small group specialist (opens in a new tab)

  • Group medical (for 10 and less employees)
  • Ancillary group products
  • Life, dental, long-term disability and short-term disability
  • Section 125 plans

Regional offices:

Insurance - Preferred business sales center

877-643-6227

Email insurance preferred business sales center (opens in a new tab)

  • Small business
  • Property
  • General liability
  • Business auto
  • Workers' compensation
International customer service desk
Foreign exchange trading desk

800-240-2147

  • Letters of credit
  • Collections
  • Foreign exchange
  • Foreign money orders
  • Wire transfers

Regional offices:

BB&T Commercial Finance

Email

  • Working capital solutions
  • Factoring
BB&T Commercial Lending

Email

  • General inquiries
BB&T Equipment Finance

800-532-0354

Email

  • Equipment loans and leases
  • Payoff information
  • Title information

Mail inquiries to:
BB&T Equipment Finance
600 Washington Ave, Suite 201
Towson, MD 21204

BB&T Dealer Finance

800-226-5228

Email

Mail payoffs to:
BB&T Dealer Finance
PO Box 2306
Wilson, NC 27894

Mail overnight payoffs to:
BB&T Dealer Finance
2713 Forest Hills Rd SW
Wilson, NC 27893

Mail payments with coupon to:
BB&T Dealer Finance
PO Box 580048
Charlotte, NC 28258-0048

Mail payments without coupon to:
BB&T Dealer Finance
PO Box 819
Wilson, NC 27894

BB&T Small Business Lending

Merchant Services

877-672-4228

Email

  • Account maintenance
  • Order supplies
  • Terminal assistance
  • Repair, supply and retrieval requests
  • Charge-backs
  • General inquiries

Mail maintenance requests to:
PO Box 698
Wilson, NC 27893

Merchant Connection support
Payroll services

877-228-7765

Associates are available 8 am to 5 pm ET, Monday through Friday

  • Payroll processing
  • New-hire reporting
  • Tax services

Only deposit products are FDIC insured.

Investment solutions are provided by BB&T Investments, a division of BB&T Securities, LLC (opens in a new tab), member FINRA (opens in a new tab)/SIPC (opens in a new tab). BB&T Securities, LLC is a wholly-owned nonbank subsidiary of BB&T Corporation. Securities and insurance products or annuities sold, offered or recommended by BB&T Investments are not a deposit, not FDIC insured, not guaranteed by a bank, not insured by any federal government agency and may lose value.

BB&T Capital Markets is a division of BB&T Securities, LLC, a wholly owned nonbank subsidiary of BB&T Corporation and Member FINRA/SIPC. Securities or insurance products and annuities sold, offered or recommended are not a deposit, not FDIC insured, not guaranteed by a bank, not guaranteed by any federal government agency and may go down in value.

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. Equal Housing Lender icon