We want to help you achieve economic success and financial security through our products and services. You can reach us in any of the following ways:
Call 800-BANK-BBT (800-226-5228). Associates are available from 6 am to midnight ET.
Hearing impaired clients: TDD (TDD compatible equipment required): 888-833-4228
We gladly accept relay service calls at 800-BANK-BBT (800-226-5228) and all of our branches. Please be advised that you or your relay service provider will be required to authenticate your identity prior to receiving any information regarding your account.
Log in to online banking and send us a secure message. A dedicated BB&T representative will respond to your inquiry within 2 to 3 business days.
Don't have online banking? Enroll now in online banking.
Locate a branch.
The U by BB&T® mobile app for iPhone®, iPad® and Android® is a complete banking experience. Pay bills, make transfers, view your linked accounts, get your credit score, locate a branch and more.
Get information for specific products or services:
Contact information for personal clients
Contact information for business clients
BB&T Capital Markets
|California - Huntington Beach||714-372-7200||7755 Center Avenue |
Huntington Beach, CA 92647
|California - San Francisco||415-276-0329||One Front Street |
San Francisco, CA 94111
|Florida - Boca Raton||866-876-9064||433 Plaza Real |
Boca Raton, FL 33432
|Georgia - Atlanta||404-442-5000||271 17th Street NW |
Atlanta, GA 30363
|Massachusetts - Boston||617-316-1330||101 Arch Street |
Boston, MA 02110
|New Jersey - Red Bank||732-945-0850||125 Half Mile Road |
Red Bank, NJ 07701
|New York - New York||800-896-9868||1133 Avenue of the Americas |
New York, NY 10036
|North Carolina - Charlotte||704-954-1000||200 South College Street |
Charlotte, NC 28202
|Pennsylvania - Philadelphia||215-854-6428||Two Penn Center |
Philadelphia, PA 19102
|South Carolina - Mt. Pleasant||843-849-0535||885 Johnnie Dodds Boulevard |
Mt. Pleasant, SC 29401
|Tennessee - Nashville||615-340-8300||2525 West End Avenue |
Nashville, TN 37203
|Virginia - Richmond |
(BB&T Capital Markets headquarters)
|800-552-7757||901 East Byrd Street |
Richmond, VA 23219
|Virginia - Richmond||804-649-3900||901 East Byrd Street |
Richmond, VA 23219
|Virginia - Reston/Windsor Group||703-471-8500||One Discovery Square |
12010 Sunset Hills Road
Reston, VA 20190
|Virginia - McLean||703-761-2800||8200 Greensboro Drive |
McLean, VA 22102
Trouble with your account?
- If you suspect you're a victim of identity theft, immediately contact your local BB&T branch or call 800-BANK-BBT (800-226-5228). Learn more about fraud.
- If your BB&T Debit Card or credit card was lost, stolen or damaged, you may block your current card and request a new one.
- You can stop payment on checks that haven't cleared.
Have a complaint?
Has something happened to you at BB&T that you feel wasn't handled well? If so, we want to know. We have dedicated associates to receive your complaint and ensure that your concerns are investigated, addressed and responded to in a timely manner.
Call 888-628-3926. Associates are available Monday through Thursday from 9 am to 5 pm ET, and Friday from 9 am to 6 pm ET.
Email us at:
Mail us at:
Attn: CEO Line
PO Box 632
Whiteville, NC 28472
We will begin reviewing your concern as soon as it is received by our associates. Because we want to fully investigate your concern, it may take up to 15 business days to respond from the date we receive your complaint.
Want to leave a compliment?
We pride ourselves on delivering the perfect client experience. If a BB&T associate went above and beyond your expectations, or you'd like to recognize someone for a job well done, we'd love to hear about it.
Email us at:
Please provide the name of the BB&T associate you'd like to compliment in the email and let us know where you received a great client experience.