Contact Us

We want to help you achieve economic success and financial security through our products and services. You can reach us in any of the following ways:

By phone

Call 800-BANK-BBT (800-226-5228). Associates are available from 6 am to midnight ET.

International: 910-914-8250

Hearing Impaired Clients: TDD (TDD compatible equipment required): 888-833-4228

We gladly accept relay service calls at 800-BANK-BBT (800-226-5228) and all of our branches. Please be advised that you or your relay service provider will be required to authenticate your identity prior to receiving any information regarding your account.

Online

Log in to online banking and send us a secure message. A dedicated BB&T representative will respond to your inquiry within 2 to 3 business days.

Don't have online banking? Enroll now in online banking.

In person

Locate a branch

Mobile app

The U by BB&T® mobile app for iPhone®, iPad® and Android® is a complete banking experience. Pay bills, make transfers, view your linked accounts, get your credit score, locate a branch and more.

Get information for specific products or services:

Contact information for business clients

Product or servicePhoneEmail | Mail
Association Services 727-549-1202
Toll-free: 888-722-6669
Email Association Services
General account information 800-BANK-BBT (800-226-5228)  
Capital Markets (see below for state-specific contacts) 804-649-3972 Email BB&T Capital Markets (opens in a new tab)
Cash management & disbursement Inquiries: 800-810-5625
Client support: 800-774-8179
Email cash management and disbursement
Commercial lending offices 336-733-2752 Email corporate lending offices
Corporate trust 800-682-6902, ext. 64606 Email corporate trust
Debit cards 800-BANK-BBT (800-226-5228)  
Credit cards 800-397-1253  
Credit Card Connection support 800-397-1253  
Employee benefits small group specialists   Email employee benefits small group specialists
Insurance - Preferred business sales center 877-643-6227 Email preferred business insurance sales center (opens in a new tab)
Insurance - Claims center 800-990-4228 Email insurance claims center (opens in a new tab)
International customer service desk 866-228-4685
336-605-1560
Email the international customer service desk
Foreign exchange trading desk 800-240-2147  
BB&T Commercial Finance Locate a commercial banking office  
BB&T Commercial Lending Locate a commercial banking office  
BB&T Equipment Finance 800-532-0354 Email BB&T Equipment Finance
BB&T Dealer Finance 800-226-5228 Email BB&T Dealer Finance
BB&T Small Business Lending Locate a commercial banking office  
Merchant Services 877-672-4228 Email BB&T merchant support services
Merchant Connection support 877-672-4228  
Payroll services 877-228-7765 Email payroll services

BB&T Capital Markets

LocationPhoneMailServices
California - Huntington Beach 714-372-7200 7755 Center Avenue
11th Floor
Huntington Beach, CA 92647
  • Sales
  • Investment banking
California - San Francisco 415-276-0329 One Front Street
Suite 1475
San Francisco, CA 94111
  • Sales trading
  • Sales
Florida - Boca Raton 866-876-9064 433 Plaza Real
Suite 225
Boca Raton, FL 33432
  • Sales trading
  • Sales
Georgia - Atlanta 404-442-5000 271 17th Street NW
Suite 700
Atlanta, GA 30363
  • Municipal finance
Massachusetts - Boston 617-316-1330 101 Arch Street
10th Floor
Boston, MA 02110
  • Investment banking
  • Sales trading
  • Sales
New Jersey - Red Bank 732-945-0850 125 Half Mile Road
Suite 107
Red Bank, NJ 07701
  • Sales trading
  • Sales
New York - New York 800-896-9868 1133 Avenue of the Americas
27th Floor
New York, NY 10036
  • Sales trading
  • Sales
  • Structured finance
North Carolina - Charlotte 704-954-1000 200 South College Street
Suite 750
Charlotte, NC 28202
  • Sales trading
  • Sales
  • Structured finance
Pennsylvania - Philadelphia 215-854-6428 Two Penn Center
Suite 200
Philadelphia, PA 19102
  • Municipal healthcare finance
South Carolina - Mt. Pleasant 843-849-0535 885 Johnnie Dodds Boulevard
Mt. Pleasant, SC 29401
  • Sales
Tennessee - Nashville 615-340-8300 2525 West End Avenue
14th Floor
Nashville, TN 37203
  • Sales
Virginia - Richmond
(BB&T Capital Markets headquarters)
800-552-7757 901 East Byrd Street
Richmond, VA 23219
  • Investment banking
  • Sales trading
  • Sales
  • Structured finance
Virginia - Richmond 804-649-3900 901 East Byrd Street
Suite 300
Richmond, VA 23219
  • Fixed income
  • Sales trading
  • Sales
Virginia - Reston/Windsor Group 703-471-8500 One Discovery Square
12010 Sunset Hills Road
Suite 700
Reston, VA 20190
  • Investment banking
Virginia - McLean 703-761-2800 8200 Greensboro Drive
Suite 825
McLean, VA 22102
 

Not a BB&T client?

We would love to talk with you. Please call us at 800-BANK-BBT (800-226-5228) with your inquiry. Or if you're looking for a new bank, we've made it easy to switch your accounts to BB&T.

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Trouble with your account?

Have a complaint?

Has something happened to you at BB&T that you feel wasn't handled well? If so, we want to know. We have dedicated associates to receive your complaint and ensure that your concerns are investigated, addressed and responded to in a timely manner.

Call 888-628-3926. Associates are available Monday through Thursday from 9 am to 5 pm ET, and Friday from 9 am to 6 pm ET.

Email us at:
CEOLine@BBandT.com

Mail us at:
BB&T
Attn: CEO Line
PO Box 632
Whiteville, NC 28472

We will begin reviewing your concern as soon as it is received by our associates. Because we want to fully investigate your concern, it may take up to 15 business days to respond from the date we receive your complaint.

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Only deposit products are FDIC insured.

Investment solutions are provided by Branch Banking and Trust Company, and BB&T Investment Services, Inc. BB&T Investment Services, Inc. is a wholly owned registered broker/dealer subsidiary of Branch Banking and Trust Company, Member FINRA/SIPC.

BB&T Capital Markets is a division of BB&T Securities, LLC, a wholly owned nonbank subsidiary of BB&T Corporation and Member FINRA/SIPC. Securities or insurance products and annuities sold, offered or recommended are not a deposit, not FDIC insured, not guaranteed by a bank, not guaranteed by any federal government agency and may go down in value.

Securities, Insurance and Advisory Services are:

  • Not a deposit
  • Not FDIC-insured
  • Not guaranteed by a bank
  • Not insured by any state or federal government agency
  • May go down in value

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. Equal Housing Lender icon