Contact Us

Personal clients

We're here to answer your questions and provide support in any way we can.

Association Services - Condo/HOA payments


  • Enroll, cancel or change BB&T Association Pay (ACH payment)
  • Learn how to make a payment online
  • Find out various ways homeowner payments are accepted

Log in to make a payment online(opens in a new tab)

General account information

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Associates are available from 6 am to midnight ET, 24 hours a day, 7 days a week.

  • Make general account inquiries about your checking, savings and CD accounts

Debit cards

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Associates are available from 6 am to midnight ET. Account information is available through BB&T Phone24 24 hours a day, 7 days a week. Self-services, such as ordering a new debit card, are available by logging in to your online banking account.

  • Make general inquiries about your BB&T Debit Card
  • Report lost or stolen cards
  • Activate your BB&T Debit Card
  • Change PIN

Credit cards


Associates are available from 6 am to midnight ET. Self-services, such as ordering a new card, are available by logging in to your online banking account.

  • Report a lost or stolen card
  • Make balance inquiries
  • Make payments
  • Request a credit line increase
  • Make general inquiries about your BB&T credit card

Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340

Mail inquiries to:
PO Box 200
Wilson, NC 27893



  • Obtain or change PIN
  • Obtain balance or transaction information
  • Report lost or stolen card
  • Report unauthorized use of card
  • Ask questions about statement
  • Dispute transactions

Credit report disputes

Mail credit disputes to:
BB&T Retail Lending
Attn: Credit Dispute Department
PO Box 1847
Wilson, NC 27894

If you have a question around credit report information provided by BB&T, we have dedicated associates to research and, if necessary, correct credit report information.

Please mail us your dispute and we will begin reviewing it as soon as it is received. Because we want to fully investigate your concern, it may take up to 30 days to respond from the date we receive your dispute.

Credit disputes will be considered Fair Credit Reporting Act conforming disputes if submitted to the address provided.

Insurance - Personal insurance sales center


Emailpersonal insurance sales center (opens in a new tab)

  • Homeowners coverage
  • Personal auto
  • Recreational/pleasure craft
  • Scheduled property
  • Personal umbrella

Insurance - Life insurance sales center


Emaillife insurance sales center (opens in a new tab)

  • Whole life
  • Universal life
  • Term life
  • Variable life
  • Individual disability
  • Long-term care

Insurance - Health insurance sales center


EmailHealth insurance sales center (opens in a new tab)

  • Individual/family major medical
  • Short-term health coverage
  • Medicare supplement
  • Individual/family dental
  • International travel insurance

Insurance - Personal insurance service center

BB&T Investments



  • Schedule an appointment with a financial consultant
  • Open a self-directed brokerage account
  • Get assistance with an existing account
  • Place orders for stocks, bonds, mutual funds or options

BB&T Wealth


EmailBB&T Wealth

The Wealth Solutions Center is a team dedicated to supporting BB&T Wealth clients and assisting those interested in the services of BB&T Wealth.

  • Banking, strategic credit, investments, risk management, trust and estate planning
  • Schedule appointments with your local advisor
  • General inquiries and servicing requests


Loan information line: 888-562-6228

  • Early payoff quotes
  • General inquiries

Mail payments to:
BB&T Retail Lending
PO Box 580048
Charlotte, NC 28258-0048


Mortgage Servicing Center: 800-295-5744

  • Current mortgage rates
  • Mortgage account inquiries
  • Escrow account inquiries
  • Payoff quotes
  • Information on refinance
  • 1098 information
  • Spanish

Mail payments to:
BB&T Mortgage Payment Center
PO Box 580022
Charlotte, NC 28258-0022

Mail notices of error and request for information to:
BB&T MSCR Department
PO Box 3307
Greenville, SC 29602

BB&T online banking support

888-BBT-ONLINE (800-228-6654)

Log in to online banking

Enroll in online banking

  • Enroll in online banking
  • Bill payment questions
  • General online banking inquiries

Relocation services

BB&T Phone24: 800-BANK-BBT (800-226-5228)

  • If you're moving to the area and have questions about our services

Visit our Switch Center

  • We've made transferring your accounts to BB&T easy

Traditional banking services are provided by Branch Banking and Trust Company, Member FDIC.

Only deposit products are FDIC insured.

Investment solutions are provided by BB&T Investments, a division of BB&T Securities, LLC(opens in a new tab), member FINRA (opens in a new tab)/SIPC (opens in a new tab). BB&T Securities, LLC is a wholly-owned nonbank subsidiary of BB&T Corporation. Securities and insurance products or annuities sold, offered or recommended by BB&T Investments are not a deposit, not FDIC insured, not guaranteed by a bank, not insured by any federal government agency and may lose value.

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender.