Contact Us

Personal clients

We're here to answer your questions and provide support in any way we can.

Association Services - Condo/HOA payments

Email association services

  • Enroll, cancel or change BB&T Association Pay (ACH payment)
  • Learn how to make a payment online
  • Find out various ways homeowner payments are accepted

Log in to make a payment online (opens in a new tab)

General account information

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Associates are available from 6 am to midnight ET. Account information is available through BB&T Phone24 24 hours a day, 7 days a week.

  • Make general account inquiries about your checking, savings and CD accounts
Debit cards

BB&T Phone24: 800-BANK-BBT (800-226-5228)

Associates are available from 6 am to midnight ET. Account information is available through BB&T Phone24 24 hours a day, 7 days a week. Self-services, such as ordering a new debit card, are available by logging in to your online banking account.

  • Make general inquiries about your BB&T Debit Card
  • Report lost or stolen cards
  • Activate your BB&T Debit Card
  • Change PIN
Credit cards

800-476-4228

Associates are available from 6 am to midnight ET. Self-services, such as ordering a new card, are available by logging in to your online banking account.

  • Report a lost or stolen card
  • Make balance inquiries
  • Make payments
  • Request a credit line increase
  • Make general inquiries about your BB&T credit card

Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340

Mail inquiries to:
PO Box 200
Wilson, NC 27893

EasySend

866-785-3614

  • Obtain or change PIN
  • Obtain balance or transaction information
  • Report lost or stolen card
  • Report unauthorized use of card
  • Ask questions about statement
  • Dispute transactions
Credit report disputes

Mail credit disputes to:
BB&T Retail Lending
Attn: Credit Dispute Department
PO Box 1847
Wilson, NC 27894

If you have a question around credit report information provided by BB&T, we have dedicated associates to research and, if necessary, correct credit report information.

Please mail us your dispute and we will begin reviewing it as soon as it is received. Because we want to fully investigate your concern, it may take up to 30 days to respond from the date we receive your dispute.

Credit disputes will be considered Fair Credit Reporting Act conforming disputes if submitted to the address provided.

Credit reporting disputes:

Credit reporting refers to the content in your credit report. Please include the following information:

  • Name
  • Address
  • Social Security number (minimum last four digits)
  • Account number
  • Specific information disputed and basis for the dispute
  • Any supporting documents

Credit inquiry disputes:

Credit inquiry refers to the inquiries BB&T—or another financial institution—has made to look at your overall credit position. Please include the following information:

  • Name
  • Address
  • Social Security number (entire number)
  • Inquiry date
  • Specific information disputed and basis for the dispute
Insurance - Personal insurance sales center

800-422-8448

Email personal insurance sales center (opens in a new tab)

  • Homeowners coverage
  • Personal auto
  • Recreational/pleasure craft
  • Scheduled property
  • Personal umbrella
Insurance - Life insurance sales center

800-474-1471

Email life insurance sales center (opens in a new tab)

  • Whole life
  • Universal life
  • Term life
  • Variable life
  • Individual disability
  • Long-term care
Insurance - Health insurance sales center

800-474-1471

Email health insurance sales center (opens in a new tab)

  • Individual/family major medical
  • Short-term health coverage
  • Medicare supplement
  • Individual/family dental
  • International travel insurance
Insurance - Personal insurance service center
BB&T Investment Services

800-453-7348

Email BB&T Investment Services

  • Schedule an appointment with an investment counselor
  • Open a self-directed brokerage account
  • Get assistance with an existing account
  • Place orders for stocks, bonds, mutual funds or options
BB&T Wealth

800-388-3085

Email BB&T Wealth

The Wealth Solutions Center is a team dedicated to supporting BB&T Wealth clients and assisting those interested in the services of BB&T Wealth.

  • Banking, strategic credit, investments, risk management, trust and estate planning
  • Schedule appointments with your local advisor
  • General inquiries and servicing requests
Loans

Loan information line: 888-562-6228

  • Early payoff quotes
  • General inquiries

Mail payments to:
BB&T Retail Lending
PO Box 580048
Charlotte, NC 28258-0048

Mortgages

Mortgage Servicing Center: 800-295-5744

  • Current mortgage rates
  • Mortgage account inquiries
  • Escrow account inquiries
  • Payoff quotes
  • Information on refinance
  • 1098 information
  • Spanish

Mail payments to:
BB&T Mortgage Payment Center
PO Box 580022
Charlotte, NC 28258-0022

Mail notices of error and request for information to:
BB&T MSCR Department
PO Box 3307
Greenville, SC 29602

BB&T online banking support

888-BBT-ONLINE (800-228-6654)

Login to online banking

Enroll in online banking

  • Enroll in online banking
  • Bill payment questions
  • General online banking inquiries
Relocation services

BB&T Phone24: 800-BANK-BBT (800-226-5228)

  • If you're moving to the area and have questions about our services

Visit our Switch Center

  • We've made transferring your accounts to BB&T easy

Only deposit products are FDIC insured.

Investment solutions are provided by Branch Banking and Trust Company, and BB&T Investment Services, Inc. BB&T Investment Services, Inc. is a wholly owned registered broker/dealer subsidiary of Branch Banking and Trust Company, Member FINRA/SIPC.

BB&T Capital Markets is a division of BB&T Securities, LLC, a wholly owned nonbank subsidiary of BB&T Corporation and Member FINRA/SIPC. Securities or insurance products and annuities sold, offered or recommended are not a deposit, not FDIC insured, not guaranteed by a bank, not guaranteed by any federal government agency and may go down in value.

Securities, Insurance and Advisory Services are:

  • Not a deposit
  • Not FDIC-insured
  • Not guaranteed by a bank
  • Not insured by any state or federal government agency
  • May go down in value

Branch Banking and Trust Company is a Member FDIC and an Equal Housing Lender. Equal Housing Lender icon