Contact Us
Personal clients
We're here to answer your questions and provide support in any way we can.
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Association Services - Condo/HOA payments
Association Services - Condo/HOA payments- Enroll, cancel or change BB&T Association Pay (ACH payment)
- Learn how to make a payment online
- Find out various ways homeowner payments are accepted
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General account information
BB&T Phone24: 800-BANK-BBT (800-226-5228)
Associates are available from 6 am to midnight ET. Account information is available through BB&T Phone24 24 hours a day, 7 days a week.
- Make general account inquiries about your checking, savings and CD accounts
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Debit cards
BB&T Phone24: 800-BANK-BBT (800-226-5228)
Associates are available from 6 am to midnight ET. Account information is available through BB&T Phone24 24 hours a day, 7 days a week. Self-services, such as ordering a new debit card, are available by logging in to your online banking account.
- Make general inquiries about your BB&T Debit Card
- Report lost or stolen cards
- Activate your BB&T Debit Card
- Change PIN
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Credit cards
Associates are available from 6 am to midnight ET. Self-services, such as ordering a new card, are available by logging in to your online banking account.
- Report a lost or stolen card
- Make balance inquiries
- Make payments
- Request a credit line increase
- Make general inquiries about your BB&T credit card
Mail payments to:
PO Box 580340
Charlotte, NC 28258-0340
Mail inquiries to:
PO Box 200
Wilson, NC 27893
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EasySend
- Obtain or change PIN
- Obtain balance or transaction information
- Report lost or stolen card
- Report unauthorized use of card
- Ask questions about statement
- Dispute transactions
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Credit report disputes
Mail credit disputes to:
BB&T Retail Lending
Attn: Credit Dispute Department
PO Box 1847
Wilson, NC 27894
If you have a question around credit report information provided by BB&T, we have dedicated associates to research and, if necessary, correct credit report information.
Please mail us your dispute and we will begin reviewing it as soon as it is received. Because we want to fully investigate your concern, it may take up to 30 days to respond from the date we receive your dispute.
Credit disputes will be considered Fair Credit Reporting Act conforming disputes if submitted to the address provided.
Credit reporting disputes:
Credit reporting refers to the content in your credit report. Please include the following information:
- Name
- Address
- Social Security number (minimum last four digits)
- Account number
- Specific information disputed and basis for the dispute
- Any supporting documents
Credit inquiry disputes:
Credit inquiry refers to the inquiries BB&T—or another financial institution—has made to look at your overall credit position. Please include the following information:
- Name
- Address
- Social Security number (entire number)
- Inquiry date
- Specific information disputed and basis for the dispute
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Insurance - Claims center
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Insurance - Personal insurance sales center
Email personal insurance sales center
(opens in a new tab)
- Homeowners coverage
- Personal auto
- Recreational/pleasure craft
- Scheduled property
- Personal umbrella
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Insurance - Life insurance sales center
Email life insurance sales center (opens in a new tab)
- Whole life
- Universal life
- Term life
- Variable life
- Individual disability
- Long-term care
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Insurance - Health insurance sales center
Email Health insurance sales center (opens in a new tab) insurance claims center
- Individual/family major medical
- Short-term health coverage
- Medicare supplement
- Individual/family dental
- International travel insurance
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Insurance - Personal insurance service center
Email Personal insurance sales center (opens in a new tab) insurance claims center
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BB&T Investments
- Schedule an appointment with an financial consultant
- Open a self-directed brokerage account
- Get assistance with an existing account
- Place orders for stocks, bonds, mutual funds or options
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BB&T Wealth
The Wealth Solutions Center is a team dedicated to supporting BB&T Wealth clients and assisting those interested in the services of BB&T Wealth.
- Banking, strategic credit, investments, risk management, trust and estate planning
- Schedule appointments with your local advisor
- General inquiries and servicing requests
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Loans
Loan information line: 888-562-6228
- Early payoff quotes
- General inquiries
Mail payments to:
BB&T Retail Lending
PO Box 580048
Charlotte, NC 28258-0048
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Mortgages
Mortgage Servicing Center: 800-295-5744
- Current mortgage rates
- Mortgage account inquiries
- Escrow account inquiries
- Payoff quotes
- Information on refinance
- 1098 information
- Spanish
Mail payments to:
BB&T Mortgage Payment Center
PO Box 580022
Charlotte, NC 28258-0022
Mail notices of error and request for information to:
BB&T MSCR Department
PO Box 3307
Greenville, SC 29602
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BB&T online banking support
- Enroll in online banking
- Bill payment questions
- General online banking inquiries
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Relocation services
BB&T Phone24: 800-BANK-BBT (800-226-5228)
- If you're moving to the area and have questions about our services
- We've made transferring your accounts to BB&T easy
