BB&T uses multiple layers of safeguards to protect our ATM systems and, most importantly, our clients. But even with protective measures in place, criminals still target ATMs. If you plan to use ATMs for financial transactions, be sure to follow these security recommendations.
Beware of ATM skimming
ATM skimming is the most common type of ATM fraud. Here's what you should know:
- Fraudsters use scanning devices, known as skimmers, to copy card numbers from ATMs. They place the devices on top of or inside the real card scanners.
- Fraudsters also use wireless video cameras on or close to ATMs to record people entering their PINs. Using cameras and skimmers together, criminals can collect card numbers and PINs. Then they use this information to create counterfeit ATM cards.
Look for these warning signs:
- Parts that are loose or a slightly different color than the rest of the ATM
- A camera or small housing with a hidden camera on the ATM that has an unobstructed view of the PIN keypad
- An unusual new device mounted near or on the ATM
- Any change to an ATM's appearance, such as visible damage, extensive scratches, exposed wires, glue or tape residue, or new stickers
Observe your surroundings
- Park as close as possible to the ATM.
- Leave the area if you see anyone or anything suspicious.
- Avoid using any ATM that is obstructed from view or is poorly lit.
Conduct your transactions wisely
- Take a companion with you, especially at night.
- Minimize the time you spend at the ATM by having your card out and ready to use.
- Give the person in front of you the privacy you expect. Allow them to move away from the ATM before you approach it.
- Cancel your transaction and leave immediately if you notice someone or something suspicious.
- Once you've completed your transaction, take your money, card and receipt and leave immediately.
- Call the police if anyone follows you from the ATM.
Practice good PIN security
- Stand between the ATM and anyone waiting nearby so others can't see you type your PIN or the transaction amount.
- Cover the keypad with your hand when entering your PIN.
- Don't use the same PIN for more than one card.
- Change your PIN regularly.
- Keep the car running at a drive-up ATM.
- Remember to take your card from the ATM before leaving.
- Count your money after you've left the ATM.
- Commit your PIN to memory.
BB&T uses several layers of sophisticated security tools to monitor accounts. We take every appropriate action to protect our clients from fraud. If you suspect or witness fraudulent activity at a BB&T ATM, you should immediately contact local law enforcement and alert the closest BB&T branch, or contact BB&T Phone24 at 800-BANK-BBT (800-226-5228).
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BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.