Keep your card information safe
- If your card has a personal identification number (PIN), never write it on the card.
- Create a PIN that's unique and not easily identifiable. If you have multiple cards that require a PIN, choose something different for each one.
- Never give card information over the phone, unless you initiate the call.
- When shopping online, only use websites that clearly indicate they're secure with an "HTTPS" at the beginning of the address.
- Contact your financial institution if your card statement doesn't arrive when expected. Verify your address to make sure someone didn't change it to get your statements. You may also be able to opt in to online-only statements.
- When writing a check to pay your credit card bill, write only the last four digits of your account number on the memo line. Consider using your financial institution's online banking service for a more secure way to pay.
- Keep a list of your cards and the issuing companies' phone numbers in a secure place. If a card is lost or stolen, this information will speed up the process of deactivating it.
Keep your cards physically secure
- Only carry cards you use regularly
- Keep seldom-used cards in a safe place
- Don't lend your card to anyone
- Avoid leaving your card behind after using it by holding your wallet until the merchant hands your card back to you
- If you're expecting a new or reissued card, remember to watch for it in the mail. If you don't get it on time, contact the financial institution.
- Activate and sign any new card as soon as you receive it
- Always enter a total and draw a line through unused spaces on a receipt
- Never sign a blank receipt or check
- Keep your receipts until you can verify them with your account statement or through online banking
- Consider registering for text or email alerts to receive notifications about your card activity. This can help you spot unauthorized charges sooner than if you wait for your monthly statement.
- If you misplace a card, check with the card issuer to see if you can temporarily freeze purchases on the account
Interested in a credit card?
Credit Reports (Article)
Your credit history may change frequently. By monitoring it on a regular basis, you can be more aware of any fraudulent activity.
Online Security Measures (Article)
BB&T uses Internet security technology to protect our clients' personal information when it's transmitted online.
Protecting Your Internet Activities and Electronic Data (Article)
With more financial activity occurring online than ever before, it's essential to know how to reduce the risks to your data.
Branch Banking and Trust Company, Member FDIC.
New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca.
Branch Banking and Trust Company is now Truist Bank. Learn more.
BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.