We want you to know how and why we share your information, as well as your options for requesting we not share it.
Sharing information to better serve our clients
We often share information within the BB&T corporate family in an effort to better serve you. Having your information on file enables us and our partners to quickly and easily reference it for many purposes, including:
- Responding to your questions
- Saving you time when you're signing up for a new product or service
- Offering you financial products and services
- Sending you special offers
Protecting the information we share
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. Some of the tools we use include, but aren't limited to:
- Data encryption — We use strong encryption protocols that prevent unauthorized individuals from intercepting and viewing your information while it travels to and from our network.
- Email encryption — We use email encryption that allows us to securely send messages and enables you to reply securely.
- Secure email practices — We don't use email to send private information such as your user ID, password, account number or Social Security number. In addition, we'll never ask you to send us confidential information via email.
Limiting personal information sharing within the BB&T corporate family
The BB&T Corporation Consumer Privacy Notice ("notice") explains what BB&T does with your personal information. Our notice also explains your choices to limit our sharing. Federal law gives you the right to limit some but not all sharing of your personal information among the companies within the BB&T corporate family. To limit our sharing, call 888-800-3420 and our menu will prompt you through your choices.
Limiting how other companies share your personal information
Another way to limit information sharing is by calling the national opt-out request line at 888-567-8688. Through this resource, you can request that consumer reporting agencies not provide information about you to other companies.
You may have additional privacy protections under some state laws.
If you suspect your personal information has been compromised, immediately call BB&T Phone24 at 800-BANK-BBT (800-226-5228).
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Branch Banking and Trust Company, Member FDIC.
New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative. A description and translation of commonly-used debt collection terms is available in multiple languages at www.nyc.gov/dca.
Branch Banking and Trust Company is now Truist Bank. Learn more.
BB&T and SunTrust have merged to become Truist. Both institutions will continue to offer independent product lines for a period of time. This may include differing underwriting guidelines, product features, terms, fees and pricing. Our friendly teammates at your local SunTrust branches will be happy to walk you through their respective products. You can also learn more by contacting them at 800-SUNTRUST or SunTrust.com.